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It Help Desk Associate Jobs in Mobile, AL (NOW HIRING)

CU*SOUTH, INC.

IT Specialist

Fairhope, AL

Associate's degree in IT or equivalent hands-on experience in IT support, help desk, customer service, or technical environments * Entry-level certifications such as CompTIA A+, Network+, or Azure ...

CU*SOUTH, INC.

IT Specialist

Fairhope, AL

Associate's degree in IT or equivalent hands-on experience in IT support, help desk, customer service, or technical environments * Entry-level certifications such as CompTIA A+, Network+, or Azure ...

Cu*South, Inc.

IT Specialist

Fairhope, AL · On-site +1

Associate's degree in IT or equivalent hands-on experience in IT support, help desk, customer service, or technical environments * Entry-level certifications such as CompTIA A+, Network+, or Azure ...

Club4 Fitness

Front Desk Associate

Mobile, AL · On-site

$14 - $17.75/hr

Front Desk Associate Mobile Schillinger - Mobile, AL 36695 Overview Position Type Part Time ... account information, as needed. 8. Respond to member questions and concerns in a timely and ...

Thompson Engineering

IT Technician

Mobile, AL · On-site

... up- Provide help desk support to end users to troubleshoot and resolve issues quickly and ... the IT team to troubleshoot network and systems issues, as well as respond to potential cyber ...

Thompson Engineering

IT Technician

Mobile, AL · On-site

... up - Provide help desk support to end users to troubleshoot and resolve issues quickly and ... the IT team to troubleshoot network and systems issues, as well as respond to potential cyber ...

CLUB4 FITNESS

Front Desk Associate

Mobile, AL

$11.50 - $14.75/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current ... account information, as needed. 8. Respond to member questions and concerns in a timely and ...

Thompson Engineering

IT Technician

Mobile, AL · On-site

... up - Provide help desk support to end users to troubleshoot and resolve issues quickly and ... the IT team to troubleshoot network and systems issues, as well as respond to potential cyber ...

CLUB4 Fitness

Front Desk Associate

Mobile, AL · On-site

$12 - $15.25/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current ... account information, as needed. 8. Respond to member questions and concerns in a timely and ...

CLUB4 Fitness

Front Desk Associate

Mobile, AL · On-site

$11.50 - $14.75/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current ... account information, as needed. 8. Respond to member questions and concerns in a timely and ...

CLUB4 Fitness

Front Desk Associate

Mobile, AL · On-site

$14 - $17.75/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current ... account information, as needed. 8. Respond to member questions and concerns in a timely and ...

CLUB4 FITNESS

Front Desk Associate

Mobile, AL · On-site

$12 - $15.25/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current ... account information, as needed. 8. Respond to member questions and concerns in a timely and ...

Thompson Engineering

IT Technician

Mobile, AL · On-site

... up - Provide help desk support to end users to troubleshoot and resolve issues quickly and ... the IT team to troubleshoot network and systems issues, as well as respond to potential cyber ...

Apex Systems

IT Desktop Support

Mobile, AL · On-site

... IT teams. Key Responsibilities * Provide on-site desktop and end-user technology support for ... Required Qualifications * 2+ years of experience in desktop support, help desk support, field ...

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It Help Desk Associate information

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How much do it help desk associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for it help desk associate in Mobile, AL is $19.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $21.92 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Mobile, AL?

The most popular types of It Help Desk jobs in Mobile, AL are:

What are popular job titles related to It Help Desk Associate jobs in Mobile, AL?

For It Help Desk Associate jobs in Mobile, AL, the most frequently searched job titles are:

What job categories do people searching It Help Desk Associate jobs in Mobile, AL look for?

The top searched job categories for It Help Desk Associate jobs in Mobile, AL are:

What cities near Mobile, AL are hiring for It Help Desk Associate jobs?

Cities near Mobile, AL with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Mobile, AL as of August 2026, with employment types broken down into 1% As Needed, 54% Full Time, 42% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $47,686 per year, or $22.9 per hour.

IT Computer Support Tech I - Help Desk I

Riviera Utilities

Foley, AL

$50K - $72K/yr

Full-time

Posted 13 days ago

Job description

From: Brian Skelton - CEO/President
Date: August 19, 2026
Re: EXTERNAL JOB POSTING - Open Job Position
IT COMPUTER SUPPORT TECHNICIAN I - IT HELP DESK I
Beginning Wednesday, August 19, 2026, Riviera Utilities will begin taking applications to fill a job vacancy for IT Computer Support Technician I - Help Desk I. We are considering applicants with qualifications in the following range, salary commensurate with education and experience.

QUALIFICATIONS
Education and Experience

High school diploma or equivalent diploma (GED) and an Associate’s Degree in a computer-related field OR two (2) years of experience successfully resolving technical issues with common business software applications.

Licenses or Certifications
Microsoft, Cisco, or CompTIA Certifications helpful but not required.

Special Requirements
Possession of or ability to obtain a valid Driver’s License within 60 days of employment.

Applications accepted for the open position through Wednesday, September 2, 2026. Interested individuals should go to our website at www.rivierautilities.com to review the Job Description for this opening, click on the Application link, complete the application, and submit it by the deadline.

In Compliance with the Alabama Immigration Law, Riviera Utilities participates in the Federal E-Verify Identification Program.

Salary Range: $50,386 - $72,974 Pay Grade 105
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.
IT COMPUTER SUPPORT TECHNICIAN I - HELP DESK I
Department: Administration – Information Technology
Pay Grade: 105
FLSA Status: Non-Exempt
Reports To: Information Technology Helpdesk Supervisor
Effective Date: 8/2026
JOB SUMMARY
The IT Support Technician I serves as a first point of contact for technology support and provides front-line technical assistance to employees across the organization. The position diagnoses, troubleshoots, and resolves common hardware, software, operating system, network connectivity, peripheral, account-access, and application issues through remote and in-person support. Provides technical guidance and instruction to users with varying levels of technical knowledge and supports employee onboarding, cybersecurity practices, and the effective use of organizational technology resources.
The position documents and manages support requests through the helpdesk system, identifies and escalates complex infrastructure, application, or cybersecurity issues to appropriate IT personnel. Work is performed in accordance with established IT policies, procedures, and security standards under the direction and supervision of the IT Helpdesk Supervisor.
ESSENTIAL JOB FUNCTIONS
  • Provides timely, professional IT support across departments and locations via helpdesk application, phone, or email, and in-person assistance. Troubleshoots and resolves hardware, software, connectivity, and other technical issues while delivering excellent customer service.
  • Documents, tracks, prioritizes, and resolves support requests in the helpdesk system; escalates issues while delivering excellent customer service.
  • Installs, configures, maintains, and troubleshoots software, peripheral devices on computers for end users.
  • Assists and educates users with program functions.
  • Performs operating system, application updates and upgrades to software in accordance with established IT procedures.
  • Maintains accurate IT-supported inventory assets and environments using diagrams and other written materials.
  • Answers user inquiries regarding computer software or hardware operations.
  • Troubleshoots computers, servers, and peripheral devices (printers, scanners, internet applications) to resolve user problems and improve efficiency of operations.
  • Reads technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Performs planned support and maintenance activities during scheduled times.
  • Stays current on new technologies, concepts, and processes as needed or requested by Management through reading journals, articles, reports and attending training.
  • Arranges for warranty repair of equipment from manufacturers.
Other Functions
  • Assists other departments as assigned.
  • Performs other related duties as required/assigned.
QUALIFICATIONS
Education and Experience
High school diploma or equivalent diploma (GED) and an Associate’s Degree in a computer-related field OR two (2) years of experience successfully resolving technical issues with common business software applications.
Licenses or Certifications
Microsoft, Cisco, or CompTIA Certifications helpful but not required.
Special Requirements
Possession of or ability to obtain a valid Driver’s License within 60 days of employment.
KNOWLEDGE, SKILLS AND ABILITIES
  • Knowledge of Windows desktop operating systems, Microsoft 365 applications, and Windows Domain Environments.
  • Knowledge of cybersecurity principles and best practices, including password security, phishing awareness, access control, data protection, and endpoint security.
  • Knowledge of hardware and software functions and networking.
  • Knowledge of operational and procedural aspects of computer systems, hardware, software, and peripheral equipment.
  • Knowledge of helpdesk/ticketing systems and practices for documenting, tracking, prioritizing, escalating, and resolving technical support requests.
  • Skill in technical troubleshooting problems with computer systems, hardware, software, and peripheral equipment.
  • Ability to use inductive and deductive reasoning and logic to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to a problem.
  • Ability to communicate orally and in writing with employees at all levels of the organization.
  • Ability to multi-task and prioritize urgent issues; change easily and frequently from one activity to another.
  • Ability to think creatively and innovatively to solve user problems and troubleshoot issues.
  • Ability to take ownership of assigned support requests and follow through resolution, escalation, and documentation.
  • Ability to show careful attention to responsibilities and acceptance and execution of all work assignments.
  • Ability to maintain and complete minor repairs of peripherals including printers, fax machines, office scanners, and computers.
  • Ability to read, comprehend and interpret general business periodicals, professional journals, policies, manuals, instructions, and technical procedures.
  • Ability to actively listen, give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.
  • Ability to establish and maintain interpersonal relationships with a wide variety of individuals.
  • Ability to have regular and predictable work attendance.
PHYSICAL DEMANDS
The work is medium: exerting up to fifty pounds of force occasionally, and/or up to thirty pounds of force frequently, and/or up to ten pounds of force constantly to move objects. Additionally, the following required physical abilities:
  • Balancing: sufficient to maintain body equilibrium to prevent falling while walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. The amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
  • Climbing: sufficient to ascend or descend ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms. Body agility is emphasized.
  • Crawling: sufficient to move about on hands and knees or hands and feet.
  • Crouching: sufficient to bend the body downward and forward by bending leg and spine.
  • Feeling: sufficient to perceive attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
  • Fingering: perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
  • Grasping: sufficient to apply pressure to an object with the fingers and palm.
  • Handling: sufficient to pick, hold, or otherwise work, primarily with the whole hand.
  • Hearing: sufficient to perceive the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
  • Kneeling: sufficient to bend legs at knee to come to a rest on knee or knees.
  • Lifting: sufficient to raise objects from a lower to a higher position or moving objects horizontally from position-to-position. It occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
  • Mental Acuity: sufficient to make rational decisions through sound logic and deductive processes.
  • Pulling: sufficient to use upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
  • Pushing: sufficient to use upper extremities to press against something with steady force in order to thrust forward, downward, or outward.
  • Reaching: sufficient to extend hand(s) and arm(s) in any direction.
  • Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
  • Speaking: sufficient to express or exchange ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
  • Standing: Particularly for sustained periods of time.
  • Stooping: sufficient to bend body downward and forward by bending spine at the waist. It occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
  • Visual acuity: sufficient to have close visual acuity to perform an activity such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal, and/or extensive reading.
  • Walking: sufficient to move about on foot to accomplish tasks, particularly for long distances or move from one work site to another.
WORK ENVIRONMENT
The work environment is an office with moderate noise and temperature levels. The job may require working outside in a variety of weather conditions 10% of the time.
E.O.E. Riviera Utilities does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or military service in employment or the provision of services.

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