ZipRecruiter

Log In

1

It Help Desk Associate Jobs in Mobile, AL (NOW HIRING)

Ideacom of the Gulf Coast Inc.

Be Seen First

Castle Technology Partners- Help Desk Technician

Daphne, AL · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At Castle Technology Partners, we are looking for an enthusiastic help desk technician to help ... Associates Degree · Microsoft Office and/or Gmail experience · Mac experience

CLUB4 FITNESS

Front Desk Associate

Mobile, AL · On-site

$14 - $17.75/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current ... account information, as needed. 8. Respond to member questions and concerns in a timely and ...

CLUB4 Fitness

Front Desk Associate

Mobile, AL · On-site

$12 - $15.25/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current ... account information, as needed. 8. Respond to member questions and concerns in a timely and ...

Club4 Fitness

Front Desk Associate

Mobile, AL · On-site

$14 - $17.75/hr

Front Desk Associate Mobile Schillinger - Mobile, AL 36695 Overview Position Type Part Time ... account information, as needed. 8. Respond to member questions and concerns in a timely and ...

CLUB4 Fitness

Front Desk Associate

Mobile, AL · On-site

$14 - $17.75/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current ... account information, as needed. 8. Respond to member questions and concerns in a timely and ...

CLUB4 Fitness

Front Desk Associate

Mobile, AL · On-site

$11.50 - $14.75/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current ... account information, as needed. 8. Respond to member questions and concerns in a timely and ...

CLUB4 FITNESS

Front Desk Associate

Mobile, AL

$12 - $15.25/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current ... account information, as needed. 8. Respond to member questions and concerns in a timely and ...

CLUB4 FITNESS

Front Desk Associate

Mobile, AL

$11.50 - $14.75/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current ... account information, as needed. 8. Respond to member questions and concerns in a timely and ...

GES GROUP

IT Support Specialist (45680)

AL · On-site

$19 - $21.63/hr

Solve all end user workstation, help desk, repair and troubleshooting issues, using the IT Manager for support. * Act as liaison between end user and technical escalation team when tickets reach ...

GULF SHORES HAMPTON INN

Front Desk Associate

Gulf Shores, AL · On-site

$12 - $15.25/hr

Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities ... Provide information about our hotel, available rooms, rates and amenities * Respond to clientsa ...

Genesis Technical Staffing, Inc.

Be Seen First

Information Technology (IT) Manager

Mobile, AL · On-site

$90K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Genesis Industrial and Technical Staffing #WeLovePeople | To Be a Blessing in All We Do IT Manager ... You can reply STOP to cancel and HELP for help. You can access our privacy policy at

US Navy

Information Technology Professional

Robertsdale, AL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

next page

Showing results 1-20

All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Mobile, AL

It Help Desk Associate information

See Mobile, AL salary details

$11

$22

$32

How much do it help desk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for it help desk associate in Mobile, AL is $22.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $26.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What are the most commonly searched types of It Help Desk jobs in Mobile, AL? The most popular types of It Help Desk jobs in Mobile, AL are:
What are popular job titles related to It Help Desk Associate jobs in Mobile, AL? For It Help Desk Associate jobs in Mobile, AL, the most frequently searched job titles are:
What job categories do people searching It Help Desk Associate jobs in Mobile, AL look for? The top searched job categories for It Help Desk Associate jobs in Mobile, AL are:
What cities near Mobile, AL are hiring for It Help Desk Associate jobs? Cities near Mobile, AL with the most It Help Desk Associate job openings:
It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Mobile, AL as of August 2026, with employment types broken down into 1% As Needed, 54% Full Time, 42% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $47,686 per year, or $22.9 per hour.

Castle Technology Partners- Help Desk Technician

Ideacom of the Gulf Coast Inc.

Daphne, AL • On-site

$18 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Job Summary: Do you enjoy solving problems? Do you have a knack for computers? Are you the go-to person when someone in your family needs help with technology? At Castle Technology Partners, we are looking for an enthusiastic help desk technician to help provide excellent customer service and assist our clients with technical issues. On-the-job training provided as needed.

Responsibilities & Duties:

· Create, document, and manage support tickets and solutions in a timely manner

· Respond to customers via phone, email, and chat

· Analyze, troubleshoot, and solve basic technological issues

· Escalate advanced technological issues to senior staff

· Document customer specific data for future reference

· Assist with new installations and implementations

· Assist with proactive and preventative maintenance

· Monitor and review various scheduled reports for anomalies and escalate issues accordingly

Required Qualifications & Skills:

· Excellent Customer Service

· Team Oriented

· Passion for Learning, specifically Technology

· Excellent Communication

· Analytical and Problem Solving skills

· Excellent Documentation and Organization

· Experience with Windows 10

· High School Diploma or GED

· Drivers License and clean driving record

Preferred Qualifications & Skills:

· Associates Degree

· Microsoft Office and/or Gmail experience

· Mac experience