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It Help Desk Associate Jobs in Alabaster, AL (NOW HIRING)

A+ Consulting

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Help Desk Associate

Birmingham, AL · On-site

$20/hr

  • Medical

  • Dental

Local school district seeks Help Desk Associate who will provide first-level remote IT services or assist in the delivery of higher level services. * Properly enter all calls into the helpdesk system

A+ Consulting

Associate I Help Desk

Birmingham, AL

$15.75 - $21.50/hr

Local school district seeks Help Desk Associate who will provide first-level remote IT services or assist in the delivery of higher level services. * Properly enter all calls into the helpdesk system

A+ Consulting, Inc.

Associate I Help Desk

Birmingham, AL · On-site

$15.75 - $21.50/hr

Local school district seeks Help Desk Associate who will provide first-level remote IT services or assist in the delivery of higher level services. * Properly enter all calls into the helpdesk system

GPC - Genuine Parts Company

IT Support I

Birmingham, AL

$20.25 - $27.75/hr

  • Medical

  • Retirement

  • PTO

Under close supervision the IT Help Desk I provide the field with what they need to safeguard the integrity and security of Motion's IT infrastructure and environment. They run the primary point for ...

Quanta Services

Information Technology Intern

Birmingham, AL · On-site

$12.75 - $17.25/hr

Information Technology Industry: Power Generation / Energy Position Overview We are seeking a ... This internship offers hands-on experience across infrastructure, cybersecurity, help desk support ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Alabaster, AL

It Help Desk Associate information

See Alabaster, AL salary details

$9

$19

$27

How much do it help desk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for it help desk associate in Alabaster, AL is $19.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.50 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What job categories do people searching It Help Desk Associate jobs in Alabaster, AL look for? The top searched job categories for It Help Desk Associate jobs in Alabaster, AL are:
What cities near Alabaster, AL are hiring for It Help Desk Associate jobs? Cities near Alabaster, AL with the most It Help Desk Associate job openings:
It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Alabaster, AL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $40,889 per year, or $19.7 per hour.

Help Desk Associate

A+ Consulting

Birmingham, AL • On-site

$20/hr

Temporary

Medical, Dental

This job post has expired today. Applications are no longer accepted.

Job description

Local school district seeks Help Desk Associate who will provide first-level remote IT services or assist in the delivery of higher level services.

  • Properly enter all calls into the helpdesk system
  • Use predefined triage processes to troubleshoot and resolve or escalate to the appropriate resource within allowed
  • Service Level Agreement parameters
  • Ability to use remote desktop applications in order to troubleshoot end user PC related problems
  • Ability to resolve standard documented problems with minimal assistance
  • Take ownership for customer problem resolution ?
  • Possesses working knowledge of customer support business and technology processes:
  • Call handling processes, Customer shrink wrap software applications, operating system environment, asset tracking, etc.
  • Identify customer-training issues on standard and non-standard products
  • Able to contribute to technical discussions with other team members and contributes to the decision making process

SKILLS: 

  • Able to demonstrate good customer service skills
  • Able to demonstrate proficiency with Helpdesk tools , Microsoft operating systems, MS Office applications and anti-virus software, communications technology devices
  • Able to demonstrate basic hardware and software trouble shooting skills
  • Able to demonstrate good problem solving & critical thinking skills
  • Able to demonstrate ability to work with minimum supervision
  • Able to demonstrate knowledge of all necessary web based tools as it applies to the position (i.e. ProActa, Help desk call tracking applications , etc.)
  • Able to demonstrate willingness to work as a team player
  • Able to demonstrate good organizational skills and ability to attend to details - Ability to travel as required

EXPERIENCE: 0-5 years in a technical customer environment Call Center experience preferred

EDUCATION: -

  • Minimum: High School Diploma or equivalent
  • No less than one entry level certification (A+, N+, or OEM vendor certification)

Company Description

About A+
Since being founded in 2002, A+ Consulting has grown at a rapid pace. We provide contract , contract to hire and direct hire solutions for IT, Technical Fields, Administrative and Finance Professionals.
Whether you’re a candidate looking for your dream job, or a hiring authority looking for your next top performing employee, contact the experts at A+ Consulting!
A+ Consulting holds certifications as a Small Business and Minority Business Enterprise.