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It Help Desk Associate Jobs in Alabaster, AL (NOW HIRING)

Automation Personnel Services

Head of IT

Birmingham, AL · On-site

$30 - $37/hr

Respond to help desk tickets and resolve technical issues in a timely manner. * Perform system ... and temporary associates. Interested in this job? Click Apply Now, email your resume to ...

Support Tech LLC

Field Service Engineer

Birmingham, AL · On-site

$50 - $70/hr

Support desktop environments by managing computer hardwarecomponents and peripherals while ensuring compliance with security protocols. Assist with IT support requests via help desk channels ...

New

US Navy

Information Technology Professional

Hoover, AL · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Alabaster, AL

It Help Desk Associate information

See Alabaster, AL salary details

$9

$19

$27

How much do it help desk associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for it help desk associate in Alabaster, AL is $19.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.50 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What job categories do people searching It Help Desk Associate jobs in Alabaster, AL look for?

The top searched job categories for It Help Desk Associate jobs in Alabaster, AL are:

What cities near Alabaster, AL are hiring for It Help Desk Associate jobs?

Cities near Alabaster, AL with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Alabaster, AL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $40,889 per year, or $19.7 per hour.

Head of IT

Automation Personnel Services

Birmingham, AL

$30 - $37/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 2 days ago

Job description

Head of IT    

Automation Personnel Services is seeking a motivated and detail-oriented Head of IT to join a
dynamic team located in Birmingham, AL. The Head of Information Technology will be
responsible for managing network infrastructure, performing troubleshooting and maintenance,
ensuring network security and providing technical support to internal users. They will also
manage the hardware inventory and distribution to new hires. The role also involves
collaborating with various teams to optimize IT systems and deliver excellent service.

Pay Rate  
$30.00 - $37.00 per hour, depending on experience and qualifications.
Schedule and Hours  
Monday – Friday, 8:00 AM – 5:00 PM

Head of IT Duties and Responsibilities  
• Provide technical support to end users for hardware, software, and network-related
issues.
• Install, configure, maintain, and troubleshoot computer systems, printers, and peripheral
devices.
• Monitor and maintain network performance and security.
• Respond to help desk tickets and resolve technical issues in a timely manner.
• Perform system updates, patches, and software installations.

Head of IT Qualifications and Requirements  
• Strong skills in Network Administration and Information Technology
• Experience with Troubleshooting and resolving technical issues
• Knowledge of Network Security and security protocols
• Excellent Customer Service and communication abilities
• Ability to work collaboratively in an on-site environment
• Relevant certifications (e.g., CompTIA, CCNA, or equivalent) are a plus
• Bachelor's degree in Information Technology, Computer Science, or related field
preferred

Job Type  
Full-time, temporary with temp-to-hire opportunities.  

Benefits  
• Weekly Pay  
• Medical, dental, vision, short-term disability, and life insurance
• 40 Hours Service Bonus after 1 year of continuous service and 1500 hours  
• 6 Paid Holidays after 1 year of continuous service and 1500 hours

401(k) Retirement Plan  
Automation Personnel Services is the only staffing agency specializing in manufacturing and
industrial roles that offers 401K matching to all eligible contingent and temporary associates.
Interested in this job?  

Click Apply Now, email your resume to APSBirmingham@apstemps.com, or call us at
205.868.9448 to learn more. You can also apply in person at our office located at
Automation Personnel Services Birmingham Branch

362 Palisades Blvd Birmingham, AL 35209

Bonus Opportunity!  
We are also offering a $50.00 referral bonus. Both employee and referral must stay on
assignment for 30 days to receive the payout.

About Automation Personnel Services
Automation Personnel Services is a highly recognized staffing agency with over 30 years of
experience in manufacturing and light-industrial staffing. Our accolades include:  
• 11-time consecutive winner of the ClearlyRated® Best of Staffing Client Award (2016-2026).  
• Winner of the ClearlyRated® Best of Staffing Talent Award (2019-2026).  
• Recipient of the Safety Standard of Excellence Award by the American Staffing Association.  
• Named one of the Best Staffing Companies to Work For by CIO Views Magazine.  
• Consistently ranked among the top U.S. staffing agencies by Staffing Industry Analysts (SIA).

Get that New Job Feeling! Apply Today!
Equal Opportunity Employer
APSBirmingham
Automation Personnel Services logo

About Automation Personnel Services

Sourced by ZipRecruiter

Automation Personnel Services is an award-winning staffing agency with more than 30 years of experience in manufacturing and light-industrial staffing. Automation Personnel Services is the winner of the ClearlyRated® Best of Staffing Talent Award in 2019-2022, and the ClearlyRated® Best of Staffing Client Award for seven straight years, 2016-2022. Automation Personnel Services is also the recipient of the Safety Standard of Excellence Award by the American Staffing Association.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Birmingham, AL, US

Year founded

1990

Social media

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