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It Help Desk Associate Jobs in Alabaster, AL (NOW HIRING)

CLUB4 Fitness

Front Desk Associate

Birmingham, AL · On-site

$13 - $16.75/hr

Front Desk Associate Homewood - Birmingham, AL 35209 Overview Position Type: Part Time Description ... account information, as needed. 8. Respond to member questions and concerns in a timely and ...

CLUB4 FITNESS

Front Desk Associate

Birmingham, AL · On-site

$13 - $16.75/hr

Front Desk Associate Homewood - Birmingham, AL 35209 Overview Position Type: Part Time Description ... account information, as needed. 8. Respond to member questions and concerns in a timely and ...

Home2 Suites

Front Desk Associate

Birmingham, AL · On-site

$13 - $16.75/hr

  • Medical

  • Retirement

  • PTO

... to guests, help guest in making choices; use suggestive selling techniques to promote rooms and ... Input guest information in the PMS system and communicate information to appropriate hotel ...

Tru by Hilton

Front Desk Associate

Vestavia Hills, AL · On-site

$14 - $18/hr

  • Medical

  • Retirement

  • PTO

... to guests, help guest in making choices; use suggestive selling techniques to promote rooms and ... Input guest information in the PMS system and communicate information to appropriate hotel ...

CLUB4 FITNESS

Front Desk Associate

Homewood, AL · On-site

$14 - $18/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current ... account information, as needed. 8. Respond to member questions and concerns in a timely and ...

CLUB4 FITNESS

Front Desk Associate

Birmingham, AL · On-site

$13 - $16.75/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current ... account information, as needed. 8. Respond to member questions and concerns in a timely and ...

CLUB4 Fitness

Front Desk Associate

Birmingham, AL · On-site

$13 - $16.75/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current ... account information, as needed. 8. Respond to member questions and concerns in a timely and ...

Automation Personnel Services

Head of IT

Birmingham, AL · On-site

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Respond to help desk tickets and resolve technical issues in a timely manner. * Perform system ... and temporary associates. Interested in this job? Click Apply Now, email your resume to ...

Automation Personnel Services

Head of IT

Birmingham, AL · On-site

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Respond to help desk tickets and resolve technical issues in a timely manner. * Perform system ... and temporary associates. Interested in this job? Click Apply Now, email your resume to ...

Automation Personnel Services

Head of IT

Birmingham, AL · On-site

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... help desk tickets and resolve technical issues in a timely manner. • Perform system updates ... and temporary associates. Interested in this job? Click Apply Now, email your resume to ...

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Showing results 21-40

All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Alabaster, AL

It Help Desk Associate information

See Alabaster, AL salary details

$9

$19

$27

How much do it help desk associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for it help desk associate in Alabaster, AL is $19.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.50 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What job categories do people searching It Help Desk Associate jobs in Alabaster, AL look for? The top searched job categories for It Help Desk Associate jobs in Alabaster, AL are:
What cities near Alabaster, AL are hiring for It Help Desk Associate jobs? Cities near Alabaster, AL with the most It Help Desk Associate job openings:
It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Alabaster, AL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $40,889 per year, or $19.7 per hour.

Help Desk Analyst I - Engineering Applications

Quanta Services

Birmingham, AL • On-site

$17.50 - $24/hr

Full-time

Medical, Retirement, PTO

Posted 2 days ago

New

Quanta Services rating

7.3

Company rating: 7.3 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

43rd of 80 rated construction

Job description

Quanta Power Solutions brings together the industry-leading capabilities and resources of Quanta's operating companies to deliver complete EPC solutions. Our integrated approach spans power generation, battery energy storage, renewables, transmission, substation, and underground infrastructure — from concept to commissioning, we execute complex power infrastructure projects with the speed, certainty, and operational excellence our customers depend on.

At Quanta Power Solutions, we are driven by a culture of safety, integrity, and disciplined execution — and we're building a team that shares that commitment.


Quanta Power Solutions is seeking a customer-focused Help Desk Analyst I to provide first-level technical support to engineering and business users. This role is responsible for resolving routine hardware, software, and application issues while delivering excellent customer service. The analyst will support engineering applications, workstations, mobile devices, and enterprise systems, escalating more complex issues as needed.

Key Responsibilities
  • Serve as the first point of contact for technical support requests via phone, email, and ticketing systems.
  • Troubleshoot and resolve basic hardware, software, printer, network, and connectivity issues.
  • Support engineering and business applications, including CAD, GIS, project management, and productivity tools.
  • Install, configure, and maintain desktop computers, laptops, mobile devices, and peripherals.
  • Assist with software installations, updates, and user account management.
  • Document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system.
  • Escalate unresolved or complex issues to senior analysts and specialized support teams.
  • Support employee onboarding and offboarding activities, including equipment setup and access provisioning.
  • Contribute to technical documentation and knowledge base articles.
  • Maintain a high level of customer service while meeting service level objectives.

Required Qualifications
  • Associate degree in Information Technology, Computer Science, Engineering Technology, or related field; or equivalent combination of education and experience.
  • 1-3 years of experience in a Help Desk, Desktop Support, or Technical Support role.
  • Basic understanding of engineering applications and workflows.
  • Knowledge of Windows operating systems, Microsoft 365, and hardware troubleshooting.
  • Familiarity with Active Directory, ticketing systems, and remote support tools.
  • Strong customer service, communication, and organizational skills.
Preferred Qualifications
  • Experience supporting engineering, utility, construction, or infrastructure organizations.
  • Exposure to applications such as AutoCAD, Bentley MicroStation, ArcGIS, Bluebeam, Autodesk products, or similar engineering tools.
  • CompTIA A+, Network+, or other relevant technical certifications.

  • Competitive Compensation 
  • Weekly Pay 
  • 401(k) Retirement Plan 
  • Holiday Pay 
  • Paid Time Off (PTO) 
  • Comprehensive Health Coverage 
  • Pet Insurance 
  • Employee Assistance Program (EAP) 
  • Professional Development 
  • Tuition Assistance 
  • Employee Discount Program 

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.
We are an Equal Opportunity Employer, including disability and protected veteran status.
We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.

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