It Help Desk Associate Jobs in Alabaster, AL (NOW HIRING)

IT Field Operations Specialist - Microsoft Power Platform

Birmingham, AL | Hybrid / Field-Based | Alabama or Georgia Preferred

Build an IT career at the center of business, operations, and innovation. PPG Quality is looking for a hands-on IT and operations builder who wants to be part of our Career Development Program - learn automotive and aerospace manufacturing, support real plant operations, develop Microsoft apps, and evolve to become a major player with our agentic AI solutions for manufacturers

Why This Role Is Different

This is not a traditional help desk position or computer operations position. This is part of our Career Development Program and you will work directly with operations leaders, manufacturing teams, and company leadership to improve real-world business operations using Microsoft technologies, automation, and AI-driven solutions. You will help shape the future of operational technology inside a rapidly growing company.

About PPG Quality

PPG Quality is a leading provider of manufacturing solutions, specializing in managed services for manufacturers. We serve industries including automotive, aerospace, medical devices, electronics, motorcycles, and food production. We have a tech subsidiary focused on Agentic AI platforms and augmented reality within frontline workers in manufacturing. Headquartered in Birmingham and northern Atlanta, PPG Quality operates across the United States, Canada, and Mexico.

Technologies Used

• Microsoft 365
• Microsoft Power BI
• Microsoft Power Automate
• Microsoft Power Apps
• SharePoint
• Microsoft Teams
• Excel
• Windows
• Tablets & Mobile Devices
• AI & Automation Tools

The Opportunity

AI is changing the future of traditional IT, software, and support roles. We're looking for a team member who wants to deeply understand an industry, work directly with operations, and wants to use innovation to turn real business problems into practical technology solutions.

This role is for a motivated IT professional and Microsoft application specialist. It is not a desk-only job, a remote-only programming job, or a narrow help desk role. You will spend meaningful time in manufacturing plants learning the industry from the ground up, on production floors, with supervisors, with field teams, and with company leaders, while also owning key technology tools for the business.

The right person will be curious, independent, practical, and driven. You should want to learn how manufacturing works, travel when needed, and use technology to make operations faster and more scalable. You need to be a go-getter who sees that AI is the future.

What You Will Do

• Learn manufacturing from the inside. Rotate through automotive, aerospace, and other manufacturing environments to learn how manufacturing and support really work.
• Support field operations with technology, including Microsoft Power Apps.
• Manage tablet and app readiness for our operations across multiple locations.
• Build Microsoft-based solutions. Support Power Apps, Power Automate, Power BI, Excel-based reporting, SharePoint workflows, and other Microsoft tools used by operations teams.
• Become the bridge between operations and technology. Sit in meetings, understand business needs, gather requirements, explain practical options, and drive follow-through until solutions work in the field.
• Participate in the rollout of PPG Quality's agentic AI platform for manufacturing.
• Solve problems, communicate clearly, and keep projects moving without needing constant direction.

What You Bring

• Hands-on IT and Microsoft 365 / Power Apps experience.
• A serious interest in AI and how it can be applied to real manufacturing and operational problems.
• Strong communication skills with both technical and non-technical people.
• Comfort working in manufacturing plants.
• Reliable transportation and the ability to travel.

Benefits

PPG Quality believes your health and well-being should come first. Our team members gain immediate access to affordable, convenient benefits designed to support your life on and off the job:

• MEDICAL
  • FREE Teledoc
  • $25 copays
  • 24/7 virtual care
• VISION
• DENTAL

Equal Employment Opportunity

PPG Quality is proud to be an equal opportunity workplace. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. PPG Quality complies with applicable state and local laws governing non-discrimination in employment at every location where the company has facilities.