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Help Tech Chat Support Jobs in Mobile, AL (NOW HIRING)

Ideacom of the Gulf Coast Inc.

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Castle Technology Partners- Help Desk Technician

Daphne, AL · On-site

$18 - $22/hr

Are you the go-to person when someone in your family needs help with technology? At Castle ... support tickets and solutions in a timely manner · Respond to customers via phone, email, and chat ...

Woerner Agribusiness

IT Support Technician

Foley, AL · On-site

$18.50 - $25.25/hr

Job Summary : Woerner Agribusiness is seeking a motivated and technically skilled IT Support ... helping spread the Gospel of Jesus Christ to the ends of the Earth. Founded in 1970, the company is ...

G.A. West

IT TECH

Creola, AL · On-site

A. West & Co. is seeking an IT Tech for a full-time career opportunity in Creola, Alabama. The ... Provide support via phone, email, or chat * Help identify and eliminate security risks * Update ...

TQL

Regional IT Support Specialist

Spanish Fort, AL · On-site

Bachelor's degree in information technology or equivalent work experience* 1 year of Help Desk experience; supporting hardware, software, and VoIP systems* Strong knowledge of Microsoft Office 365 ...

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All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Mobile, AL

Help Tech Chat Support information

See Mobile, AL salary details

$26.8K

$43.1K

$65.5K

How much do help tech chat support jobs pay per year?

As of Jul 13, 2026, the average yearly pay for help tech chat support in Mobile, AL is $43,147.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $46,600.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Mobile, AL? For Help Tech Chat Support jobs in Mobile, AL, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Mobile, AL look for? The top searched job categories for Help Tech Chat Support jobs in Mobile, AL are:
What cities near Mobile, AL are hiring for Help Tech Chat Support jobs? Cities near Mobile, AL with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you
Castle Technology Partners- Help Desk Technician

Castle Technology Partners- Help Desk Technician

Ideacom of the Gulf Coast Inc.

Daphne, AL • On-site

$18 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

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Job description

Job Summary: Do you enjoy solving problems? Do you have a knack for computers? Are you the go-to person when someone in your family needs help with technology? At Castle Technology Partners, we are looking for an enthusiastic help desk technician to help provide excellent customer service and assist our clients with technical issues. On-the-job training provided as needed.

Responsibilities & Duties:

· Create, document, and manage support tickets and solutions in a timely manner

· Respond to customers via phone, email, and chat

· Analyze, troubleshoot, and solve basic technological issues

· Escalate advanced technological issues to senior staff

· Document customer specific data for future reference

· Assist with new installations and implementations

· Assist with proactive and preventative maintenance

· Monitor and review various scheduled reports for anomalies and escalate issues accordingly

Required Qualifications & Skills:

· Excellent Customer Service

· Team Oriented

· Passion for Learning, specifically Technology

· Excellent Communication

· Analytical and Problem Solving skills

· Excellent Documentation and Organization

· Experience with Windows 10

· High School Diploma or GED

· Drivers License and clean driving record

Preferred Qualifications & Skills:

· Associates Degree

· Microsoft Office and/or Gmail experience

· Mac experience