Helpdesk Representative; IT Service Desk; IT user support * History of network and firewall administration (Sonicwall & Meraki). * Basic knowledge of network, server, and workstation troubleshooting ...
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Helpdesk Representative; IT Service Desk; IT user support * History of network and firewall administration (Sonicwall & Meraki). * Basic knowledge of network, server, and workstation troubleshooting ...
Front Desk Agent
$11.25 - $14.25/hr
Hotel Front Desk Agent to serve as our guests? first point of contact and manage all aspects of ... Ultimately, you will help create a pleasant and memorable stay for our guests. DUTIES ...
Front Desk Agent
$11.25 - $14.25/hr
Hotel Front Desk Agent to serve as our guests? first point of contact and manage all aspects of ... Ultimately, you will help create a pleasant and memorable stay for our guests. DUTIES ...
Front Desk Agent
$11.75 - $14.75/hr
Hotel Front Desk Agent to serve as our guests? first point of contact and manage all aspects of ... Ultimately, you will help create a pleasant and memorable stay for our guests. DUTIES ...
Front Desk Agent
$11.75 - $14.75/hr
Hotel Front Desk Agent to serve as our guests? first point of contact and manage all aspects of ... Ultimately, you will help create a pleasant and memorable stay for our guests. DUTIES ...
Front Desk Agent
$11.75 - $14.75/hr
Hotel Front Desk Agent to serve as our guests? first point of contact and manage all aspects of ... Ultimately, you will help create a pleasant and memorable stay for our guests. DUTIES ...
Front Desk Agent
$11.75 - $14.75/hr
Hotel Front Desk Agent to serve as our guests? first point of contact and manage all aspects of ... Ultimately, you will help create a pleasant and memorable stay for our guests. DUTIES ...
Patient Service/Front Desk Coordinator
$14.25 - $19/hr
... desk during check in/out. No optical experience? No problem! You will be provided training and ... Join our team today and help provide the highest quality vision care for our patients. This role ...
Patient Service/Front Desk Coordinator
$14.25 - $19/hr
... desk during check in/out. No optical experience? No problem! You will be provided training and ... Join our team today and help provide the highest quality vision care for our patients. This role ...
Patient Service/Front Desk Coordinator
Cullman, AL · On-site
$14.25 - $19/hr
... desk during check in/out. No optical experience? No problem! You will be provided training and ... Join our team today and help provide the highest quality vision care for our patients. This role ...
Patient Service/Front Desk Coordinator
Cullman, AL · On-site
$14.25 - $19/hr
... desk during check in/out. No optical experience? No problem! You will be provided training and ... Join our team today and help provide the highest quality vision care for our patients. This role ...
IT Support Technician - Level 1
Cullman, AL · On-site
$19 - $26/hr
Previous experience in a technical support, desktop support, or help desk environment preferred * CompTIA A+ certification is a plus but not required Technical Skills * Basic knowledge of Windows ...
IT Support Technician - Level 1
Cullman, AL · On-site
$19 - $26/hr
Previous experience in a technical support, desktop support, or help desk environment preferred * CompTIA A+ certification is a plus but not required Technical Skills * Basic knowledge of Windows ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
Maintain and document all support activities, resolutions, and recurring issues within the help desk ticketing system, and contribute to the knowledge base to support faster issue resolution.
Maintain and document all support activities, resolutions, and recurring issues within the help desk ticketing system, and contribute to the knowledge base to support faster issue resolution.
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
Help Desk information
See Cullman, AL salary details
$11.24 - $12.94
2% of jobs
$12.94 - $14.63
6% of jobs
$14.63 - $16.33
12% of jobs
$16.81 is the 25th percentile. Wages below this are outliers.
$16.33 - $18.03
17% of jobs
The median wage is $19.38 / hr.
$18.03 - $19.72
16% of jobs
$19.72 - $21.42
16% of jobs
$22.27 is the 75th percentile. Wages above this are outliers.
$21.42 - $23.12
12% of jobs
$23.12 - $24.81
7% of jobs
$24.81 - $26.51
6% of jobs
$26.51 - $28.21
3% of jobs
$28.21 - $29.90
2% of jobs
$11
$20
$29
How much do help desk jobs pay per hour?
As of Aug 30, 2026, the average hourly pay for help desk in Cullman, AL is $20.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $22.88 per hour, depending on experience, location, and employer.
What is a help desk?
Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.
What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?
To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.
What are some common challenges faced by help desk professionals, and how can they effectively manage them?
Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.
What is the difference between Help Desk vs Technical Support Specialist?
| Aspect | Help Desk | Technical Support Specialist |
|---|---|---|
| Credentials | Typically requires a high school diploma or equivalent; certifications like CompTIA A+ are common | Often requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs |
| Work Environment | Office or remote; front-line support for end-users | Office or remote; more specialized technical troubleshooting |
| Employer & Industry Usage | Used across various industries for user support | Common in IT, tech companies, and service providers |
| Search & Comparison Intent | High overlap; both support end-users with technical issues |
Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.
Is help desk a stressful job?
Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs
What job categories do people searching Help Desk jobs in Cullman, AL look for?
The top searched job categories for Help Desk jobs in Cullman, AL are:
What cities near Cullman, AL are hiring for Help Desk jobs?
Cities near Cullman, AL with the most Help Desk job openings:
IT Help Desk Support - Level II
Decatur, AL
K2 Staffing •Â
Recruiting and Staffing Services • 11 - 50 employees11 - 50 employees
Full-time
Re-posted 14 days ago
Job description
Summary
Our client is a leading Managed IT Solutions Company located in Decatur, AL and they are in need of aHelpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.
Duties & Responsibilities
Our client is a leading Managed IT Solutions Company located in Decatur, AL and they are in need of aHelpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.
Duties & Responsibilities
- End-User assistance
- Point person with Windows Desktop related issues
- Assist with Windows Servers
- Monitors alert systems and take appropriate action as per guidelines.
- Ability to use various messages in an event log to affect repairs.
- Receive escalated service requests requiring an enhanced response.
- New User On-boarding
- Network Services and Equipment Installation
- LAN/WAN Installation and Maintenance Support
- Network Hardware Support and Installation
- Door card access, wander guard, lighting, HVAC
Qualifications & Requirements
- Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
- History of network and firewall administration (Sonicwall & Meraki).
- Basic knowledge of network, server, and workstation troubleshooting knowledge.
- Excellent customer service skills (courteous, tactful, and professional demeanor).
- Excellent written and verbal communication skills, with experience presenting to groups.
- Reliable work ethic.
- A willingness to learn and grow
About K2 Staffing
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Carlsbad, CA, US
Year founded
2019