ZipRecruiter

Log In

1

It Support Help Desk Jobs in Alabama (NOW HIRING)

Revel Staffing

A respected defense industry organization is conducting a confidential search for a IT Help Desk Analyst to provide first-line technical support in a fast-paced, high-volume environment. This role ...

New

BC Tech Pro

IT Help Desk

Huntsville, AL · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...

BC Tech Pro

IT Help Desk

Huntsville, AL

... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...

BC Tech Pro

IT Help Desk

Huntsville, AL

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...

HC3

IT Service Desk Analyst I

Birmingham, AL · On-site

Up to two years of experience in IT support, help desk, or service desk roles * Experience using IT service management or ticketing systems * Familiarity with Active Directory, Entra ID, endpoint ...

New

Zolon Tech

Service Desk Support

Huntsville, AL · On-site

$19 - $25.75/hr

Service Desk Support Zolon PCS is seeking Service Desk Support. This role supports the Federal ... Key Qualifications: * 1-2 yrs IT help desk/service desk experience * Windows 10/11, O365, ITSM ...

Revel Staffing

A growing healthcare organization is seeking a Healthcare IT Help Desk Specialist to support clinical and administrative staff with day-to-day technology needs. This role focuses on providing high ...

New

next page

Showing results 1-20

All JobsIt Support Help Desk JobsIt Support Help Desk Jobs in Alabama

It Support Help Desk information

See Alabama salary details

$11

$20

$30

How much do it support help desk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for it support help desk in Alabama is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.51 per hour, depending on experience, location, and employer.

What is an IT Support Help Desk professional?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

Can I get into IT support help desk with no experience?

IT support help desk roles often do not require prior experience, as employers may train new hires on technical skills, customer service, and troubleshooting procedures. Entry-level positions typically look for basic computer knowledge, good communication skills, and relevant certifications like CompTIA A+ to improve chances of hiring. Gaining hands-on experience through internships or certifications can enhance your prospects for entry into this field.

What does an IT Support Help Desk do?

An IT Support Help Desk provides technical assistance to users by troubleshooting hardware, software, and network issues. They respond to support requests, resolve problems, and often use ticketing systems and remote tools to ensure systems run smoothly.

What are popular job titles related to It Support Help Desk jobs in Alabama?

For It Support Help Desk jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching It Support Help Desk jobs in Alabama look for?

The top searched job categories for It Support Help Desk jobs in Alabama are:

What cities in Alabama are hiring for It Support Help Desk jobs?

Cities in Alabama with the most It Support Help Desk job openings:

It Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, and 7% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $43,646 per year, or $21 per hour.

Help Desk Technician II / IT Support Specialist

Verity Integrated Systems

Huntsville, AL • On-site

Full-time

Re-posted 8 days ago

Job description

Location: Huntsville, AL
Environment: DoD Contractor / Secure IT Environment
Clearance: Active Secret preferred; ability to obtain required
Certification: Security+ CE or other DoD 8570 / 8140 IAT II certification preferred or obtainable within a defined timeframe
Position Summary
We are seeking a Help Desk Technician II / IT Support Specialist to provide hands-on technical support in a DoD contractor environment. This role is intended for someone beyond entry-level help desk who can independently resolve common user, workstation, Microsoft 365, account, endpoint, and basic server-adjacent support issues while knowing when to escalate more complex infrastructure, cybersecurity, or compliance concerns.
The ideal candidate is technically curious, customer-focused, documentation-minded, and comfortable working in a controlled environment where security, change discipline, and accountability matter. This person will help reduce day-to-day IT support load by owning routine and moderately complex support tasks with minimal handholding.
Key Responsibilities
  • Provide Tier 1 escalation and Tier 2 support for end users, workstations, peripherals, software, accounts, and common network issues.
  • Support Windows 11 workstations, Microsoft 365 GCC High services, Outlook, Teams, OneDrive, SharePoint, and related productivity tools.
  • Support basic Windows Server 2019/2022 administrative and troubleshooting tasks under established procedures.
  • Perform Active Directory and Entra ID account administration, including user creation, group membership, permissions, MFA support, password resets, and account lifecycle tasks.
  • Assist with onboarding and offboarding of employees, contractors, and cleared personnel.
  • Image, configure, patch, troubleshoot, and maintain laptops, desktops, printers, phones, and other endpoint devices.
  • Support Intune, MDM, endpoint compliance, and mobile device enrollment where applicable.
  • Assist with workstation hardening, BitLocker, local security settings, baseline configuration, and STIG-aligned remediation tasks.
  • Troubleshoot basic network connectivity issues, including DNS, DHCP, VPN, Wi-Fi, switching, cabling, and firewall-related symptoms.
  • Perform basic server-side troubleshooting such as checking services, reviewing Event Viewer logs, validating file share access, confirming print services, and identifying GPO-related symptoms.
  • Document all work clearly in the ticketing system, including troubleshooting steps, resolution notes, asset changes, and escalation details.
  • Follow established change control, access control, cybersecurity, and incident reporting procedures.
  • Assist with asset inventory, software inventory, license tracking, and endpoint lifecycle management.
  • Provide support in secure or restricted environments, including systems with limited internet access or additional compliance requirements.
  • Escalate issues appropriately while providing useful technical detail instead of simply passing problems along.
Required Qualifications
  • 2-4 years of hands-on IT support, help desk, desktop support, or junior systems administration experience.
  • Strong working knowledge of Windows 11 troubleshooting and administration.
  • Experience supporting Microsoft 365, Outlook, Teams, OneDrive, SharePoint, and common business applications.
  • Familiarity with Active Directory account management, security groups, permissions, and basic identity concepts.
  • Familiarity with Windows Server 2019/2022 concepts such as AD DS, Group Policy, DNS, DHCP, file shares, print services, services management, and Event Viewer.
  • Basic networking knowledge, including IP addressing, DNS, DHCP, VPN, Wi-Fi, and common connectivity troubleshooting.
  • Ability to troubleshoot independently, research issues, document findings, and follow problems through to resolution.
  • Strong customer service skills with the ability to support users professionally while maintaining security and policy requirements.
  • Ability to follow technical procedures, maintain accurate documentation, and work within a ticketing system.
  • Ability to work onsite in Huntsville, AL.
Preferred Qualifications
  • Active Secret clearance.
  • Security+ CE or equivalent DoD 8570 / 8140 IAT II certification.
  • Experience supporting a DoD contractor, defense industrial base, aerospace, engineering, or other regulated environment.
  • Experience with Microsoft 365 GCC High.
  • Experience with Intune, Autopilot, Apple Business Manager, MDM, or endpoint compliance tooling.
  • Experience with SCCM, WSUS, vulnerability management, endpoint protection, or patch management tools.
  • Familiarity with DISA STIGs, NIST 800-171, CMMC, RMF, or general cybersecurity compliance concepts.
  • Experience with BitLocker, MFA, certificates, smart cards, VPN clients, and secure remote access.
  • Basic PowerShell experience for account lookups, workstation checks, log gathering, or repeatable support tasks.
  • Experience with Windows Server 2019/2022 administration in a small or mid-sized business environment.
  • Experience supporting classified, air-gapped, restricted, or tightly controlled IT environments.
Desired Traits
  • Self-starter who can work through common issues without constant direction.
  • Knows when to troubleshoot, when to document, and when to escalate.
  • Comfortable asking good technical questions instead of guessing.
  • Takes ownership of tickets and follows up without being chased.
  • Understands that security requirements are part of the job, not an obstacle to work around.
  • Can communicate clearly with both technical staff and non-technical users.
  • Has enough humility to follow established procedures and enough curiosity to improve them when appropriate.
Example Tasks This Role Should Be Able to Handle
  • Troubleshoot a user who cannot access email, Teams, SharePoint, VPN, or mapped resources.
  • Determine whether an issue is user-specific, device-specific, network-related, permissions-related, or service-related.
  • Add or remove users from approved AD or Entra ID groups based on documented requests.
  • Prepare a new workstation for a user using an established imaging or configuration process.
  • Resolve common printer, driver, docking station, monitor, headset, and peripheral issues.
  • Assist with MFA reset, mobile device enrollment, and basic Intune compliance issues.
  • Check Windows Server event logs, service status, file share permissions, and basic GPO application issues before escalating.
  • Gather logs, screenshots, error messages, and system information before escalating.
  • Document repeat issues and help build internal knowledge base articles.
  • Apply approved configuration changes without bypassing security controls.
Notes
This is not an entry-level password reset role. It is also not intended to be a senior systems administrator, network engineer, or cybersecurity engineer position. The right candidate should be able to independently handle routine and moderately complex support work, reduce operational drag on senior IT staff, and grow into broader systems, endpoint, or security responsibilities over time.
Due to the nature of our business and the role, please note that VERITY and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Must be a U.S. citizen for consideration.
Verity Integrated Systems is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Apply