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Assistant Dell Help Desk Jobs in Alabama (NOW HIRING)

Athens State University

Help Desk Technician

Athens, AL · On-site

$17 - $22.75/hr

Manage help desk ticket intake, capturing complete contact information and issue description, and ... Create self-service materials to empower end-users to resolve common issues independently * Assist ...

Integration Innovation, Inc.

Help Desk Technician

Huntsville, AL · On-site

$19.75 - $26.50/hr

i3 is seeking a Help Desk Technician who will ensure that end-users have effortless and efficient ... Uses technical expertise, effective communication skills and a customer-focused mindset to assist ...

New

i3

Help Desk Technician

Huntsville, AL · On-site

$19.75 - $26.50/hr

Overview i3 is seeking a Help Desk Technician who will ensure that end-users have effortless and ... Uses technical expertise, effective communication skills and a customer-focused mindset to assist ...

NHS Management, LLC

IT Helpdesk (7a-3p)

Tuscaloosa, AL · On-site

Triage incoming Help Desk requests, resolving those of a more general nature, and when necessary ... Able to assist end users and IS staff with critical aspects of the system * Able to use monitoring ...

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Assistant Dell Help Desk information

What is the difference between Assistant Dell Help Desk vs Dell Support Technician?

AspectAssistant Dell Help DeskDell Support Technician
CertificationsBasic IT certifications (CompTIA A+, Network+)Advanced certifications (Dell Certified Support Professional, CompTIA Server+)
Work EnvironmentHelp desk, remote support, call centerOn-site and remote technical support, hardware troubleshooting
Employer & Industry UsageCommonly employed by Dell or third-party support providersPrimarily employed directly by Dell or authorized service centers
Job FocusCustomer support, troubleshooting basic issuesAdvanced hardware/software troubleshooting, repairs

The Assistant Dell Help Desk typically handles initial customer inquiries and basic troubleshooting, often remotely. In contrast, Dell Support Technicians perform more advanced hardware and software repairs, often requiring higher certifications and on-site support. Both roles are essential in Dell's support ecosystem but differ in complexity and responsibilities.

Does Assistant Dell Help Desk offer remote jobs?

Assistant Dell Help Desk positions often offer remote work options, especially for technical support roles that can be performed online. Candidates typically need reliable internet access, relevant technical skills, and may require specific certifications or training. Remote opportunities depend on the company's current staffing needs and policies.

Is help desk a good entry level IT job?

A help desk position, such as an Assistant Dell Help Desk role, is considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical support. It often requires basic knowledge of hardware, software, and networking, and can serve as a stepping stone to more advanced IT roles with certifications like CompTIA A+ or Network+.

What are the most commonly searched types of Dell Help Desk jobs in Alabama?

The most popular types of Dell Help Desk jobs in Alabama are:

What are popular job titles related to Assistant Dell Help Desk jobs in Alabama?

For Assistant Dell Help Desk jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Assistant Dell Help Desk jobs in Alabama look for?

The top searched job categories for Assistant Dell Help Desk jobs in Alabama are:

What cities in Alabama are hiring for Assistant Dell Help Desk jobs?

Cities in Alabama with the most Assistant Dell Help Desk job openings:

Assistant Dell Help Desk jobs near you
Infographic showing various Assistant Dell Help Desk job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Help Desk Technician

Athens State University

Athens, AL • On-site

$17 - $22.75/hr

Full-time

Posted 23 days ago

Key responsibilities

  • Provide Tier 1 technical support for university systems, including troubleshooting hardware, software, email, and learning management system issues.

  • Manage help desk ticket intake, document issues, and escalate unresolved problems to appropriate support teams.

  • Create self-service materials and assist in developing and updating orientation resources for faculty, staff, and students.

Job description

Posting Details
Position Information
Department/College
Client Support Services
Position Title
Help Desk Technician
Job Category
Staff
Posting Number
00544
FLSA
Non-Exempt
Full or Part Time
Full-Time
Other
Temporary
No
If Temporary, number of months
Position Summary Information
Duties
The primary function of the Helpdesk Technician is to provide Tier 1 technical support for university systems, including the learning management system, instructional technologies, and desktop computing, for students, faculty, and staff.
ESSENTIAL FUNCTIONS:
  • Provide technical assistance to end-users by phone, email, online, and in-person.
  • Manage help desk ticket intake, capturing complete contact information and issue description, and assigning appropriate tier-level support per established protocols
  • Provide Tier 1 support, including intake resolution and in-depth troubleshooting of hardware, software, email, and learning management system issues, escalating network and Banner-related issues to the appropriate team.
  • Recommend and refine Tier 1 troubleshooting procedures based on recurring ticket patterns
  • Escalate unresolved issues to systems and network staff, with documented analysis of the problem and attempted resolutions
  • Create self-service materials to empower end-users to resolve common issues independently
  • Assist in the developing and updating of faculty, staff, and student orientation materials
  • Continuously build product knowledge and Tier 1 troubleshooting skills through hands-on work with university systems and required training
  • Provide backup support for desktop system deployment and management as needed
  • Deliver consistent, high-quality customer service by following established protocols and timelines, and by fostering a cooperative, collaborative atmosphere with the University community
  • Proactively identify and implement opportunities for process improvement, efficiency, and end-user empowerment in support of the University mission
  • Demonstrate flexibility and sound judgment - adapting to changing work scope, solving problems independently and collaboratively, and self-monitoring performance for continuous improvement
  • Follow established ITY service management practices for incident management, request fulfillment, documentation, escalation, and customer communication.
  • Assist users with account management, password resets, multifactor authentication enrollment, and access-related issues in accordance with university security policies.
  • Support university cybersecurity initiatives by promoting secure computing practices, identifying suspicious activity, and adhering to institutional security standards and procedures.
  • Perform other duties as assigned

Qualifications
QUALIFICATIONS REQUIRED:
  • High School Diploma or GED
  • Strong computer hardware and software skills (troubleshooting hardware/software issues) including: Microsoft Office Suite, web browsers, online information systems, and electronic mail
  • Proficiency using Microsoft 365
  • Strong critical thinking and problem solving skills
  • Excellent verbal and nonverbal communication skills
  • Strong organization and multi-tasking skills
  • Ability to provide great customer service and technical support to a diverse audience
  • Must be able to accommodate a flexible work schedule including early evenings and Sunday afternoons.

OTHER QUALIFICATIONS AND JOB REQUIREMENTS:
PREFERRED:
  • Associate's or Bachelor's Degree in technology-related field
  • Work experience in a higher education setting supporting instructional technologies such as learning management systems, online courses, lecture capture, online storage, and portals.
  • Experience using a work order ticketing system
  • Experience with developing instructional training materials on various topics

WORKING CONDITIONS:
  • Must be able to remain in a stationary position for 65% of the time
  • Occasionally performs duties that require spending time in low posture positions such as crawling, crouching, kneeling, and stooping
  • Must be able to adjust or move objects up to 25 pounds in all directions
  • Requires frequent communication
  • Frequently performs tasks that uses repeating motions of the wrists, hands, and/or fingers
  • Requires clarity of vision for frequent use of computers and other technological devices
  • After-hours and weekends may be required as needed

Salary Schedule
Salary Band: N270
To view salary schedules, visit: https://www.athens.edu/about/offices/human- resources/salary-schedule-tables/Salary will be commensurate with experience and qualifications
Posting Detail Information
University Information
Located in historic Athens, Alabama, Athens State University offers junior and senior-level coursework to community college graduates and transfer students holding sufficient credits from other institutions. Approximately 3,000 students each semester have selected Athens State because of its neighborly environment where over 50 majors and degree programs are offered, with courses taught by a supportive and exceptional faculty. Approximately 95% of the students are enrolled in at least one online course. The typical student is a working adult who commutes. Recently, the University was named the Most Affordable College in Alabama by The Best Schools, as well as a 2024 Great College to Work For by ModernThink. Athens State offers undergraduate degree programs in Liberal Arts, Teacher Preparation, and Business. The University employs more than 392 full and part-time employees with approximately 88 full-time faculty members in three colleges: College of Arts and Sciences, College of Business, and College of Education. 83% of the full-time faculty members hold a terminal degree. Athens State is accredited by the Southern Association of Colleges and Schools Commission on Colleges.
Athens, Alabama is located in North Alabama equidistant between Nashville, TN and Birmingham, AL. Athens is home to several events and festivals that have been featured as the Southeast Tourism Society's "Top 20 Events in the Southeast" including the Athens Storytelling Festival and the Tennessee Valley Old Time Fiddlers Convention.
EEO Statement
Non-Discrimination Policy Statement Athens State University, as an equal opportunity/affirmative action institution, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. Athens State University does not discriminate on the basis of race, color, national origin, age, marital status, gender, gender identity, gender expression, pregnancy, sexual orientation, disability, religion, genetic information, or veteran status in employment, or admissions to or participation in educational programs and activities. Inquiries or concerns may be addressed to the Office of the Provost/Vice President of Academic Affairs and Student Services, 300 N. Beaty St., Athens, AL 35611, 256- 233-8175.
Background Check Statement
In accordance with Athens State University Policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from that criminal background check.
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Unofficial transcripts should be from the college or university which verifies qualifications for the position.
Note: Credential evaluations are needed for all transcripts obtained outside the U.S. before uploading and submitting an application. (Credential evaluators should provide course-by-course evaluations and transcribed in English.)
Upon an offer of employment, official transcripts from all colleges and universities attended must be submitted. Continued employment is contingent upon receipt of transcripts from all colleges and universities attended.
Additional Information
Athens State University participates in the E-verify System to verify employment eligibility for all newly-hired employees.
To view details or to apply, visit: https://jobs.athens.edu/
Review of applications will begin as soon as possible and remain "open until filled".
For assistance, contact the Human Resources Office at 256-216-3333 or email us at employment@athens.edu.

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