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Help Desk Assistant Jobs in Alabama (NOW HIRING)

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

... improvement to assist field users. * Documents problem resolutions on both functional and ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...

Athens State University

Help Desk Technician

Athens, AL · On-site

$17 - $22.75/hr

Manage help desk ticket intake, capturing complete contact information and issue description, and ... Create self-service materials to empower end-users to resolve common issues independently * Assist ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

... improvement to assist field users. * Documents problem resolutions on both functional and ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

... improvement to assist field users. * Documents problem resolutions on both functional and ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

... improvement to assist field users. * Documents problem resolutions on both functional and ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...

A+ Consulting, Inc.

Associate I Help Desk

Birmingham, AL · On-site

$15.75 - $21.50/hr

Local school district seeks Help Desk Associate who will provide first-level remote IT services or assist in the delivery of higher level services. * Properly enter all calls into the helpdesk system

Revel Staffing

... * Assist users with password resets, account access, and basic application support. * Deliver ... Previous IT support experience (internship, help desk, or technical support role). * VantageClear ...

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Help Desk Assistant information

See Alabama salary details

$9

$18

$30

How much do help desk assistant jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for help desk assistant in Alabama is $18.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $20.91 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Alabama?

The most popular types of Help Desk jobs in Alabama are:

What cities in Alabama are hiring for Help Desk Assistant jobs?

Cities in Alabama with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $39,297 per year, or $18.9 per hour.

Working Warhawk - ITS Help Desk Assistant

Auburn University Montgomery

Montgomery, AL • On-site

$8.50/hr

Part-time

Re-posted 17 days ago

Job description

Overview
You are strongly encouraged to schedule an On-Campus Job Search Assistance appointment with the AUM Career Development Center before applying. Visit Handshake for available appointment dates/times.
This posting requires a resume to complete the application. The Career Development Center provides resume review service to students, please visit www.aum.edu/career/students to submit a resume document for review.
For full consideration, please upload your current or upcoming class schedule.
Responsibilities
Provide technical support and assistance via telephone, Zoom virtual meeting, email and on-site for: password reset, wireless network connection, Canvas support, basic computer setup and other technical support as needed.
Qualifications
Experience with computer hardware and software (desired).
Minimum Knowledge, Skills, and Abilities
• Friendly, enthusiastic, and reliable with a willingness to learn. • Ability to commit to the work schedule established each semester and to arrive on time for work consistently. • Helpful with a customer service oriented and solution-oriented attitude. • Ability to communicate effectively and congenially in spoken and written English. • Ability to work independently with minimal supervision.
Equal Opportunity Compliance Statement
It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.

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