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Help Desk Associate Jobs in Alabama (NOW HIRING)

A+ Consulting

Associate I Help Desk

Birmingham, AL

$15.75 - $21.50/hr

Local school district seeks Help Desk Associate who will provide first-level remote IT services or assist in the delivery of higher level services. * Properly enter all calls into the helpdesk system

A+ Consulting, Inc.

Associate I Help Desk

Birmingham, AL

$15.75 - $21.50/hr

Local school district seeks Help Desk Associate who will provide first-level remote IT services or assist in the delivery of higher level services. * Properly enter all calls into the helpdesk system

IBML

Help Desk Manager

Birmingham, AL · On-site

High school diploma or equivalent required; associate or bachelor's degree preferred. * Minimum of 5 years of experience in help desk, technical support, field service support, customer service ...

MDW Associates

Help Desk Analyst

Huntsville, AL · On-site

$20.50 - $28.25/hr

MDW Associates, LLC is seeking a detail-oriented Help Desk Analyst to support the Missile Defense Agency (MDA) ORBIT enterprise modernization environment in Huntsville, Alabama. This role will ...

Agile Defense

Help Desk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

Associate degree preferred, or the equivalent combination of education, technical certifications, or training or work experience. 2-4 Years of telephone customer service or help desk experience.

Agile Defense

Help Desk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

Associate degree preferred, or the equivalent combination of education, technical certifications, or training or work experience. 2-4 Years of telephone customer service or help desk experience.

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

Provide help desk support for all supported applications via phone/email. * Troubleshoot/diagnose ... Associate degree preferred, or the equivalent combination of education, technical certifications ...

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

Provide help desk support for all supported applications via phone/email. * Troubleshoot/diagnose ... Associate degreepreferred, or the equivalent combination of education, technical certifications ...

TJ Consulting Group

Help Desk Technician I-II

Montgomery, AL · On-site

$19.75 - $26.75/hr

Required : • Must have an ACTIVE Secret-Level clearance • Associate degree preferred, or the ... help desk experience. • Familiar with Ticketing Software (i.e. Remedy). • Experience in ...

Planet Fitness

Front Desk Associate

Montgomery, AL

$11.75 - $15/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Montgomery, AL · On-site

$11.75 - $15/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Prattville, AL

$11.75 - $15.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Montgomery, AL

$11.75 - $15/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Alabama

Help Desk Associate information

See Alabama salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for help desk associate in Alabama is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.78 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Alabama? The most popular types of Help Desk jobs in Alabama are:
What are popular job titles related to Help Desk Associate jobs in Alabama? For Help Desk Associate jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Alabama look for? The top searched job categories for Help Desk Associate jobs in Alabama are:
What cities in Alabama are hiring for Help Desk Associate jobs? Cities in Alabama with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Alabama as of July 2026, with employment types broken down into 1% As Needed, 61% Full Time, 32% Part Time, 1% Temporary, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,468 per year, or $19.5 per hour.
Associate I Help Desk

Associate I Help Desk

A+ Consulting

Birmingham, AL

$15.75 - $21.50/hr

Full-time

Posted 11 days ago

Job description

Local school district seeks Help Desk Associate who will provide first-level remote IT services or assist in the delivery of higher level services.
  • Properly enter all calls into the helpdesk system
  • Use predefined triage processes to troubleshoot and resolve or escalate to the appropriate resource within allowed
  • Service Level Agreement parameters
  • Ability to use remote desktop applications in order to troubleshoot end user PC related problems
  • Ability to resolve standard documented problems with minimal assistance
  • Take ownership for customer problem resolution ?
  • Possesses working knowledge of customer support business and technology processes:
  • Call handling processes, Customer shrink wrap software applications, operating system environment, asset tracking, etc.
  • Identify customer-training issues on standard and non-standard products
  • Able to contribute to technical discussions with other team members and contributes to the decision making process
SKILLS:
  • Able to demonstrate good customer service skills
  • Able to demonstrate proficiency with Helpdesk tools , Microsoft operating systems, MS Office applications and anti-virus software, communications technology devices
  • Able to demonstrate basic hardware and software trouble shooting skills
  • Able to demonstrate good problem solving & critical thinking skills
  • Able to demonstrate ability to work with minimum supervision
  • Able to demonstrate knowledge of all necessary web based tools as it applies to the position (i.e. ProActa, Help desk call tracking applications , etc.)
  • Able to demonstrate willingness to work as a team player
  • Able to demonstrate good organizational skills and ability to attend to details - Ability to travel as required
EXPERIENCE: 0-5 years in a technical customer environment Call Center experience preferred
EDUCATION: -
  • Minimum: High School Diploma or equivalent
  • No less than one entry level certification (A+, N+, or OEM vendor certification)