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Help Desk Associate Jobs in Alabama (NOW HIRING)

Vaco by Highspring

IT Help Desk Associate

Birmingham, AL · On-site

$50 - $60K/hr

Vaco Birmingham is working with multiple clients on new Help Desk opportunities. These firms vary in industry and offer direct hire and contract to hire opportunities. The target pay rate for all ...

Agile Defense

Help Desk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

Associate degree preferred, or the equivalent combination of education, technical certifications, or training or work experience. 2-4 Years of telephone customer service or help desk experience.

MDW Associates

Help Desk Analyst

Huntsville, AL

$20.50 - $28.25/hr

MDW Associates, LLC is seeking a detail-oriented Help Desk Analyst to support the Missile Defense Agency (MDA) ORBIT enterprise modernization environment in Huntsville, Alabama. This role will ...

MDW Associates

Help Desk Analyst

Huntsville, AL · On-site

$20.50 - $28.25/hr

MDW Associates, LLC is seeking a detail-oriented Help Desk Analyst to support the Missile Defense Agency (MDA) ORBIT enterprise modernization environment in Huntsville, Alabama. This role will ...

Agile Defense

Help Desk Technician

Montgomery, AL

$19.75 - $26.75/hr

Associate degree preferred, or the equivalent combination of education, technical certifications, or training or work experience. 2-4 Years of telephone customer service or help desk experience.

MDW Associates

Help Desk Analyst

Huntsville, AL · On-site

$20.50 - $28.25/hr

MDW Associates, LLC is seeking a detail-oriented Help Desk Analyst to support the Missile Defense Agency (MDA) ORBIT enterprise modernization environment in Huntsville, Alabama. This role will ...

Filterbuy

Help Desk Technician

Talladega, AL · On-site

$48/hr

Associate degree or technical certification preferred. * 1-2 years of relevant Help Desk, IT Support, or Technical Support experience preferred. * Proficiency troubleshooting and supporting Windows ...

Filterbuy, Inc

Help Desk Technician

Talladega, AL · On-site

$48/hr

Associate degree or technical certification preferred. * 1-2 years of relevant Help Desk, IT Support, or Technical Support experience preferred. * Proficiency troubleshooting and supporting Windows ...

FILTERBUY, INC

Help Desk Technician

Talladega, AL · On-site

$48/hr

Associate degree or technical certification preferred. * 1-2 years of relevant Help Desk, IT Support, or Technical Support experience preferred. * Proficiency troubleshooting and supporting Windows ...

Zigabyte Corporation

Help Desk Technician (HDI)

Montgomery, AL · On-site

$15.50 - $21/hr

Provide help desk support for all supported applications via phone/email. * Troubleshoot/diagnose ... Associate degree preferred, or the equivalent combination of education, technical certifications ...

Ideacom of the Gulf Coast Inc.

Be Seen First

Help Desk Technician

Daphne, AL · On-site

$18 - $22/hr

At IDeACOM of the Gulf Coast, we are looking for an enthusiastic help desk technician to help ... Associates Degree · Microsoft Office and/or Gmail experience · Mac experience

TJ Consulting Group

Help Desk Technician I-II

Montgomery, AL · On-site

$19.75 - $26.75/hr

Required : • Must have an ACTIVE Secret-Level clearance • Associate degree preferred, or the ... help desk experience. • Familiar with Ticketing Software (i.e. Remedy). • Experience in ...

New

Planet Fitness

Front Desk Associate

Phenix City, AL · On-site

$12.50 - $16.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Montgomery, AL · On-site

$11.75 - $15/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Montgomery, AL · On-site

$11.75 - $15/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Phenix City, AL

$12.50 - $16.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Montgomery, AL

$11.75 - $15/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Alabama

Help Desk Associate information

See Alabama salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for help desk associate in Alabama is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.78 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Alabama? The most popular types of Help Desk jobs in Alabama are:
What are popular job titles related to Help Desk Associate jobs in Alabama? For Help Desk Associate jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Alabama look for? The top searched job categories for Help Desk Associate jobs in Alabama are:
What cities in Alabama are hiring for Help Desk Associate jobs? Cities in Alabama with the most Help Desk Associate job openings:
Help Desk Associate jobs near you

IT Help Desk Associate

Vaco by Highspring

Birmingham, AL • On-site

$50 - $60K/hr

Other

Dental, Vision, Retirement

Posted 6 days ago

Job description

Vaco Birmingham is working with multiple clients on new Help Desk opportunities. These firms vary in industry and offer direct hire and contract to hire opportunities. 
The target pay rate for all positions is $50-$60k. All positions are on-site in Birmingham.
Requirements:
  • Technical Support Experience – At least 2 years of hands-on experience providing IT support, troubleshooting hardware, software, and basic network issues.
  • Knowledge of Operating Systems and Tools – Familiarity with common systems like Windows, macOS, and ticketing systems (e.g., ServiceNow, Zendesk).
  • Customer Service Skills – Strong communication and interpersonal skills to assist users effectively, explain technical issues clearly, and maintain professionalism.
  • Problem-Solving Ability – Proven ability to diagnose issues, prioritize tasks, and resolve technical problems in a timely manner.
  • Basic Networking and Security Knowledge – Understanding of fundamental networking concepts (TCP/IP, DNS, VPN) and basic security practices such as password management and phishing awareness.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

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