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Help Desk Associate Jobs in Alabama (NOW HIRING)

Ideacom of the Gulf Coast Inc.

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Castle Technology Partners- Help Desk Technician

Daphne, AL · On-site

$18 - $22/hr

At Castle Technology Partners, we are looking for an enthusiastic help desk technician to help ... Associates Degree · Microsoft Office and/or Gmail experience · Mac experience

3 Squared Technology

Helpdesk Technician

Montgomery, AL · On-site

$15.50 - $21/hr

Associate degree preferred, or the equivalent combination of education, technical certifications, or training or work experience. * 2-4 Years of telephone customer service or help desk experience.

3 Squared Technology Group

Helpdesk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

Associate degree preferred, or the equivalent combination of education, technical certifications, or training or work experience. 2-4 Years of telephone customer service or help desk experience.

Astrion

Enterprise Service Desk Analyst

Huntsville, AL

$40K - $55K/yr

... Associate degree with 5+ years of related experience * Minimum of 2 years of experience in a ... Experience managing and prioritizing Help Desk tickets in a fast-paced enterprise environment

Astrion

Enterprise Service Desk Analyst

Huntsville, AL · On-site

$19 - $26/hr

... Associate degree with 5+ years of related experience * Minimum of 2 years of experience in a ... Experience managing and prioritizing Help Desk tickets in a fast-paced enterprise environment

GULF SHORES HAMPTON INN

Front Desk Associate

Gulf Shores, AL · On-site

$12 - $15.25/hr

The Front Desk Agent serves as our guests’ first point of contact and manages all aspects of ... Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities

Astrion

Enterprise Service Desk Lead

Huntsville, AL · On-site

... Associate degree with 8+ years of related experience * Minimum of 3 years of experience in a Service Desk Lead, Help Desk Supervisor, or senior IT support role * Current relevant IT Industry ...

Astrion

Enterprise Service Desk Lead

Huntsville, AL

$85K - $100K/yr

... Associate degree with 8+ years of related experience * Minimum of 3 years of experience in a Service Desk Lead, Help Desk Supervisor, or senior IT support role * Current relevant IT Industry ...

HealthStar Clinic

Medical Front Desk Associate

Prattville, AL · On-site

$11.75 - $15.25/hr

Medical Front Desk Receptionist (High-Performance Role - Not for Everyone) Health Star Clinic ... Naturally takes control of conversations in a professional, helpful way * Thrives in a structured ...

HealthStar Clinic

Medical Front Desk Associate

Montgomery, AL · On-site

$11.75 - $15/hr

Medical Front Desk Receptionist (High-Performance Role - Not for Everyone) Health Star Clinic ... Naturally takes control of conversations in a professional, helpful way * Thrives in a structured ...

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Help Desk Associate information

See Alabama salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for help desk associate in Alabama is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.78 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Alabama? The most popular types of Help Desk jobs in Alabama are:
What are popular job titles related to Help Desk Associate jobs in Alabama? For Help Desk Associate jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Alabama look for? The top searched job categories for Help Desk Associate jobs in Alabama are:
What cities in Alabama are hiring for Help Desk Associate jobs? Cities in Alabama with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Alabama as of July 2026, with employment types broken down into 1% As Needed, 61% Full Time, 32% Part Time, 1% Temporary, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,468 per year, or $19.5 per hour.

Front Desk Associate

Home2 Suites - Birmingham, RAM Hotels

Birmingham, AL • On-site

$13 - $16.75/hr

Full-time

Medical, Retirement, PTO

Re-posted 29 days ago

Job description

Who Are We?
RAM Hotels - a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region. We strive to meet our guests demands while continuously changing the perception of the hospitality industry. When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!
POSITION: Front Desk Associate
JOB SUMMARY
Are you friendly and enjoy "rolling out the red carpet" to guests? Do you enjoy creating stellar guest experiences? Being a Front Desk Associate with us may be the job for you! Front Desk Associates ensures appropriate checking-in and checking-out of our guests while providing excellent customer service to our guests in a professional and courteous manner. Front Desk Associates will accommodate our guests to ensure their visit with us is not just a "stay" but an awesome experience! Guest Services Agents will also assist with questions or concerns and will provide the best resolution for our guests. Think you've got what it takes?
JOB RESPONSIBILITIES
  • Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.); becoming familiar with the property location, types of rooms available and location of rooms, room rates, and activities and services that are offered by the property

  • Review guest reservation status and identify the length of time that guests will spend with us; present options and alternatives to guests, help guest in making choices; use suggestive selling techniques to promote rooms and other services offer by the property

  • Accommodate guests with registration, assign hotel rooms, generate secure room cards; and assist guests with special requests if needed; assists in pre-registration and reservation of rooms for upcoming reservations; monitor and track same day reservations and future reservations when necessary; understanding of the cancellation procedures; understand room status and room status tracking

  • Verify guest's method of payment and follow established credit-check procedures; adheres to credit, check-cashing, and cash-handling policies and procedures; post and file all charges to guest master and city ledger accounts, follow procedures for issuing and closing safe deposit boxes; understands proper mailing, packaging, and message-handling procedures

  • Input guest information in the PMS system and communicate information to appropriate hotel personnel; ensures front desk area is clean and presentable to our guests; posts Suite Shop purchases to guest folios; review and confirm the pass-on log and bulletin board is accurate daily

  • Works closely with the housekeeping department to ensure room status reports are up to date, notify housekeeping department of early check-ins, late check-outs, special request reservations, and part-day rooms; coordinates guestroom maintenance requests with the engineering and maintenance departments

  • Understand the business demands can shift often and make it necessary to move employees from their accustomed shift to other shifts; attend departmental meetings; being cognizant of daily activities and meetings on the property

  • Report unusual occurrences or requests to the Manager or Assistant Manager; understand all safety and emergency procedures; as well as accident prevention policies of the property

  • Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE
  • High-school graduate or equivalent and one year of work-related experience (Customer Service, Hotel Industry, Management, Restaurant Administration, Human Resources, Legal, Educational, Training & Development, Financial - strongly preferred)

  • Proficient in MS Word, Excel, PowerPoint

  • Data Entry, Database Management experience

  • Telephone Etiquette experience

INDUSTRY EXPERIENCE
  • Understanding of the hospitality industry (preferred)

  • Previous experience in the hospitality industry (preferred)

  • Previous experience as a Guest Services Agent

  • Bilingual communication skills (preferred)

REQUIRED SKILLS
  • Must have experience with front office equipment

  • Must be flexible to work varied schedules

  • Excellent written and oral communication skills

  • Excellent organization skills

  • Must have an understanding and ability to perform repetitive tasks

  • Must have the physical ability to walk, sit, and stand during scheduled shift

  • Must be able to lift up to 40 lbs.

ESSENTIAL SKILLS
  • Ability to effectively manage and resolve disruptive circumstances; ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure

  • Engage guests in conversation and recognition of their choice with us - be consistent; resolve any guest issues immediately and to the best of your ability

  • Promote the property by demonstrating a "top-notch" attitude toward our guests which includes anticipating the guests needs - be proactive

  • Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS
RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable. As a leader in the hospitality industry; we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels.
RAM Hotels is an Equal Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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