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Help Desk Associate Jobs in Alabama (NOW HIRING)

ROCS

IT Help Desk Specialist

Arlington, AL

$23/hr

Associate degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience. * 1-2 years of IT help desk or end-user support experience. * Working knowledge of ...

Arch Amenities Group

Front Desk

Birmingham, AL

$13 - $16.75/hr

Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ... The Front Desk Associate is responsible for greeting guests and members and must be well versed in ...

Arch Amenities Group

Front Desk

Birmingham, AL · On-site

$13 - $16.75/hr

Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ... The Front Desk Associate is responsible for greeting guests and members and must be well versed in ...

Career Site

Front Desk

Birmingham, AL

$13 - $16.75/hr

Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ... The Front Desk Associate is responsible for greeting guests and members and must be well versed in ...

3 Squared Technology

Helpdesk Technician

Montgomery, AL · On-site

$15.50 - $21/hr

Associate degree preferred, or the equivalent combination of education, technical certifications, or training or work experience. * 2-4 Years of telephone customer service or help desk experience.

3 Squared Technology Group

Helpdesk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

Associate degree preferred, or the equivalent combination of education, technical certifications, or training or work experience. 2-4 Years of telephone customer service or help desk experience.

Workway, Inc.

Be Seen First

IT Help Desk Specialist

Birmingham, AL · On-site

$25 - $27/hr

Associate's or Bachelor's degree in IT, Computer Science, or related field preferred * CompTIA A+, Network+, or Microsoft certifications (e.g., MD-102) * Experience with the Spiceworks help desk ...

Astrion

Enterprise Service Desk Analyst

Huntsville, AL

$40K - $55K/yr

... Associate degree with 5+ years of related experience * Minimum of 2 years of experience in a ... Experience managing and prioritizing Help Desk tickets in a fast-paced enterprise environment

ASTRION, INC.

Enterprise Service Desk Analyst

Huntsville, AL · On-site

$19.50 - $26.75/hr

... Associate degree with 5+ years of related experience * Minimum of 2 years of experience in a ... Experience managing and prioritizing Help Desk tickets in a fast-paced enterprise environment

Astrion

Enterprise Service Desk Analyst

Huntsville, AL · On-site

$19 - $26/hr

... Associate degree with 5+ years of related experience * Minimum of 2 years of experience in a ... Experience managing and prioritizing Help Desk tickets in a fast-paced enterprise environment

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Help Desk Associate information

See Alabama salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for help desk associate in Alabama is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.78 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Alabama? The most popular types of Help Desk jobs in Alabama are:
What are popular job titles related to Help Desk Associate jobs in Alabama? For Help Desk Associate jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Alabama look for? The top searched job categories for Help Desk Associate jobs in Alabama are:
What cities in Alabama are hiring for Help Desk Associate jobs? Cities in Alabama with the most Help Desk Associate job openings:
Help Desk Associate jobs near you

Senior Help Desk SME (CMOS) SME with Security Clearance

Zigabyte Corporation

Montgomery, AL

Other

Posted 13 days ago

Job description

Job Summary: The Field Assistance Services (FAS) team is located at Gunter AFB, Alabama.  It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues for field users worldwide. FAS Team members will be expected to support 24-hour operations.     Responsibilities: Provide help desk support for all supported applications via phone/email.
Troubleshoot/diagnose customer technical issues using all available resources,
Collect necessary information from customers to effectively escalate unresolved issues if needed.
Thorough documentation within Remedy Ticket Management System.
Provide Cradle-to-Grave follow-through on tickets ensuring attention to detail.
Maintain current knowledge of relevant technologies.
Additional responsibilities as assigned by management.
Provide technical training for analysts assigned to your area of expertise. Required Skills/Abilities: Five + years experience using/supporting the below system(s):
Cargo Movement Operations System (CMOS)
Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software.
Excellent communication and problem-solving/trouble shooting skills.
Willing to work overtime, holidays, and weekends when necessary.
Must be a U.S. Citizen and be able to obtain and maintain a Secret-Level clearance.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent time management skills and attention to detail.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Strong analytical and problem-solving skills. Desired Skills/Experience: Associate degree preferred, or the equivalent combination of education, technical certifications, training, or work experience. Minimum Education: At least five years related experience required. Job Stipulations: Must be able to work any shift – this is a 24/7/365 helpdesk
Must be able to obtain and keep a secret level clearance Physical Requirements: Prolonged periods of sitting at a desk and working on computer.

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