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Helpdesk Associate Jobs in Alabama (NOW HIRING)

Focus

HelpDesk Analyst

Madison, AL · On-site

$15 - $15.35/hr

High school diploma or equivalent; an associate degree in Information Technology or a related field ... help desk software is a plus. * Communication Skills: Strong verbal and written communication ...

Focus

HelpDesk Analyst

Madison, AL · On-site

$15 - $15.35/hr

High school diploma or equivalent; an associate degree in Information Technology or a related field ... help desk software is a plus. * Communication Skills: Strong verbal and written communication ...

Listerhill Credit Union

Helpdesk Technician

Muscle Shoals, AL · On-site

$17.50 - $23.75/hr

Helping co-workers break from predatory lenders to borrow affordably and save for their financial ... Associate or bachelor's degree in related field or equivalent experience in a network environment ...

Listerhill Credit Union

Helpdesk Technician

Muscle Shoals, AL · On-site

$17.50 - $23.75/hr

Helping co-workers break from predatory lenders to borrow affordably and save for their financial ... Associate or bachelor's degree in related field or equivalent experience in a network environment ...

3 Squared Technology

Helpdesk Technician

Montgomery, AL · On-site

$15.50 - $21/hr

Associate degree preferred, or the equivalent combination of education, technical certifications, or training or work experience. * 2-4 Years of telephone customer service or help desk experience.

3 Squared Technology Group

Helpdesk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

Associate degree preferred, or the equivalent combination of education, technical certifications, or training or work experience. 2-4 Years of telephone customer service or help desk experience.

Listerhill Credit Union

Helpdesk Technician

Muscle Shoals, AL · On-site

$17.50 - $23.75/hr

Helping co-workers break from predatory lenders to borrow affordably and save for their financial ... Associate or bachelor's degree in related field or equivalent experience in a network environment ...

Express

Sales Associate

Hoover, AL · On-site

$12.25 - $16.75/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express & Bonobos

Sales Associate

Hoover, AL · On-site

$12.25 - $16.75/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Hoover, AL · On-site

$13 - $17.75/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Foley, AL

$12 - $16.25/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

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All JobsHelpdesk Associate JobsHelpdesk Associate Jobs in Alabama

Helpdesk Associate information

See Alabama salary details

$13

$19

$30

How much do helpdesk associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for helpdesk associate in Alabama is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.78 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Associate vs Customer Support Specialist?

AspectHelpdesk AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like CompTIA A+High school diploma; certifications like Customer Service Certification can be a plus
Work EnvironmentIT support centers, corporate offices, remoteCall centers, retail, online support platforms
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsRetail, e-commerce, service industries
Common Search & Comparison IntentHelpdesk Associate vs Customer Support Specialist

Helpdesk Associates primarily focus on technical support, troubleshooting hardware and software issues within IT environments. Customer Support Specialists handle a broader range of customer inquiries, including product information and service issues, often in retail or service sectors. While both roles require strong communication skills, Helpdesk Associates need technical knowledge, whereas Customer Support Specialists emphasize customer service skills.

What are the most commonly searched types of Helpdesk jobs in Alabama? The most popular types of Helpdesk jobs in Alabama are:
What cities in Alabama are hiring for Helpdesk Associate jobs? Cities in Alabama with the most Helpdesk Associate job openings:
Helpdesk Associate jobs near you
Infographic showing various Helpdesk Associate job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,468 per year, or $19.5 per hour.

HelpDesk Analyst

Focus

Madison, AL • On-site

$15 - $15.35/hr

Other

Posted 15 days ago

Job description

Job Summary: We are seeking a dedicated Level 1 Help Desk Technician to provide first-line technical support to our users. The ideal candidate will possess excellent problem-solving skills, effective communication abilities, and a foundational understanding of IT systems. This role involves addressing basic technical issues, assisting users with hardware and software inquiries, and ensuring a high level of customer satisfaction.

*This position with train on 1st shift but then will move to either 2nd shift (afternoons) or 3rd shift (nights)

Key Responsibilities:

  • User Support: Respond promptly to incoming requests via telephone, email, or in-person, assisting users with hardware, software, and network-related issues.
  • Issue Identification: Diagnose and resolve basic technical problems by gathering pertinent information and utilizing provided tools and resources.
  • Escalation: Recognize complex issues and escalate them to higher-level support teams when necessary, ensuring detailed documentation of the problem.
  • Documentation: Maintain accurate records of user interactions, problems, and resolutions in the help desk ticketing system.
  • Resource Development: Contribute to the creation and maintenance of user guides and knowledge base articles to assist users in resolving common issues.
  • System Monitoring: Assist in monitoring system performance and report any irregularities or potential issues to senior IT staff.
  • Customer Service: Provide exceptional customer service by maintaining a professional demeanor, actively listening to user concerns, and ensuring timely resolution of issues.

Qualifications:

  • Education: High school diploma or equivalent; an associate degree in Information Technology or a related field is preferred.
  • Experience: Prior experience in a customer service or technical support role is advantageous but not mandatory.
  • Technical Skills: Basic understanding of computer systems, mobile devices, and other tech products; familiarity with remote desktop applications and help desk software is a plus.
  • Communication Skills: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
  • Problem-Solving: Ability to troubleshoot and resolve basic technical issues efficiently.
  • Organizational Skills: Detail-oriented with the ability to manage multiple tasks and prioritize effectively.
  • Team Collaboration: Ability to work collaboratively within a team environment and contribute to team objectives.