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Helpdesk Manager Jobs in Alabama (NOW HIRING)

NHS Management

Helpdesk Analyst

Tuscaloosa, AL

$17 - $23.25/hr

Helpdesk Analyst I NHS Management, LLC | Corporate IT | Location: [Corporate Office -- City, State] Employment Type: Full-Time | Schedule: [e.g., Monday-Friday, 8:00 AM-5:00 PM, with rotating ...

3 Squared Technology

Helpdesk Technician

Montgomery, AL · On-site

$15.50 - $21/hr

Helpdesk Technician I-II Location: Maxwell AFB, Gunter Annex, Montgomery, AL Field Assistance ... These positions will include Team Leads, Shift Leads, Trainers, Technicians and Managers. FAS Team ...

3 Squared Technology Group

Helpdesk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

These positions will include Team Leads, Shift Leads, Trainers, Technicians and Managers. FAS Team ... Provide help desk support for all supported applications via phone/email. Serve as the initial ...

Troy University

Helpdesk Operator

Troy, AL · On-site

Posting Details Position Information Posting Number SF2435P Position Title Helpdesk Operator Position Type Classified Staff/Hourly Department Information Technology - Troy Division Finance and ...

Troy University

Helpdesk Technician

Troy, AL · On-site

$18.75 - $25.25/hr

Posting Details Position Information Posting Number SF0864P Position Title Helpdesk Technician Position Type Classified Staff/Hourly Department Information Technology - Troy Division Finance and ...

NHS Management

Helpdesk Analyst - Level 1

Tuscaloosa, AL

$17 - $23.25/hr

Reset and manage user passwords * Install or make minor repairs to computer equipment and software * Create and update easy-to-follow help guides and FAQs * Keep records of issues and solutions to ...

Troy University

Helpdesk Operator III

Troy, AL · On-site

... Manager and Senior Support Specialist; managing all University-owned cellular devices, ensuring ... of related helpdesk experience. Preferred Qualifications 1. Experience providing basic ...

Neumo

Help Desk Manager

Birmingham, AL · On-site

Manage all Help Desk activity which includes responding to calls from end-user clients, logging service calls, triaging the software issues and closing the tickets whenever possible. * Routing the ...

Workstream

District Manager

Mobile, AL · On-site

$70 - $90/hr

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Workstream

District Manager

Decatur, AL · On-site

$70 - $90/hr

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Workstream

District Manager

Athens, AL · On-site

$75 - $110/hr

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Huntsville, AL

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Alabama

Helpdesk Manager information

See Alabama salary details

$34K

$75.9K

$112.8K

How much do helpdesk manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for helpdesk manager in Alabama is $75,938.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,800.00 and $90,600.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Alabama?

The most popular types of Helpdesk jobs in Alabama are:

What cities in Alabama are hiring for Helpdesk Manager jobs?

Cities in Alabama with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Alabama as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, 1% Temporary, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $75,938 per year, or $36.5 per hour.

Helpdesk Analyst

Tuscaloosa, AL

NHS Management
Business Management Consulting • 1 - 5K employees
Learn more about NHS Managementexternal

$17 - $23.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Helpdesk Analyst I

NHS Management, LLC | Corporate IT | Location: [Corporate Office — City, State] Employment Type: Full-Time | Schedule: [e.g., Monday–Friday, 8:00 AM–5:00 PM, with rotating on-call]

About NHS Management

NHS Management, LLC is a family-owned skilled nursing and long-term care operator supporting 44 facilities across Alabama, Arkansas, and Florida. Our Corporate IT team keeps the technology behind patient care, clinical operations, and business functions running reliably — every ticket we close helps a facility keep doing its job.

The Role

We're looking for a Helpdesk Analyst I to serve as the first point of contact for technology issues across our corporate office and 42 facilities. You'll troubleshoot hardware, software, and connectivity issues, support end users by phone/email/ticketing system, and escalate complex issues to Tier 2/3 as needed. This is a great entry point into healthcare IT for someone who's naturally curious, methodical, and calm under pressure — clinical staff need their systems working now, and you'll be the person who makes that happen.

What You'll Do
  • Serve as first-line support for incoming IT tickets, calls, and emails from corporate staff and facility-based users
  • Diagnose and resolve hardware, software, printer, and network connectivity issues (in person, remote, and via phone)
  • Set up and configure workstations, laptops, mobile devices, and peripherals for new hires and staff transfers
  • Manage user account provisioning/deprovisioning (Active Directory, email, EHR/clinical systems access) following documented procedures
  • Document all work in the ticketing system with clear, accurate notes for tracking and knowledge-base purposes
  • Escalate unresolved or complex issues to Tier 2/3 support or appropriate vendor with complete diagnostic detail
  • Maintain and update IT asset inventory records
  • Follow HIPAA and company data-security policies in all support activities
  • Provide basic support for common software (Microsoft 365, EHR/clinical applications, timekeeping systems)
  • Participate in a rotating on-call/after-hours support schedule as needed
What You Bring
  • High school diploma or equivalent required; Associate's degree in IT or related field, or equivalent hands-on experience, preferred
  • 0–2 years of helpdesk, desktop support, or customer service experience (healthcare or multi-site environment a plus)
  • Working knowledge of Windows OS, Microsoft 365, and basic networking concepts (IP, DNS, VPN)
  • Strong troubleshooting instincts and the discipline to document your work
  • Clear, patient communication style — you can walk a non-technical user through a fix without making them feel dumb
  • Comfortable prioritizing multiple tickets across urgency levels in a fast-paced environment
  • A+ certification or similar (CompTIA, ITIL Foundations) a plus, not required
  • Ability to lift/move IT equipment (up to 40 lbs) and travel occasionally to facility locations if needed
Why NHS Management
  • Stable, growing, family-owned company with a clear mission: supporting the people who care for our residents
  • Real path for growth — our IT team promotes from within, and this role is a direct pipeline to Tier 2/3, systems administration, and analytics-focused positions
  • Competitive pay and benefits (medical/dental/vision, 401(k), PTO)
  • Work that has a visible, immediate impact — you're not just closing tickets, you're keeping care teams running


We offer the following benefits for you and your family:

  • Competitive Wages
  • Elite Low Cost Gold Plan Blue Cross Blue Shield Health Insurance
  • Dental Insurance, Life Insurance, Vision Insurance
  • 401K with company match
  • Paid Holidays and Paid Vacation

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NHS Management logo

About NHS Management

Sourced by ZipRecruiter

NHS Management, LLC provides administrative and consulting services for individual health care facilities and companies across the southeast. Facilities served by NHS employ a comprehensive approach to care ensuring that their patients and residents receive the highest quality of care practical.

Industry

Business management consulting

Company size

1,001 - 5,000 Employees

Headquarters location

Tuscaloosa, AL, US

Year founded

1981

Social media

Facebook

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