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Helpdesk Manager Jobs in Mobile, AL (NOW HIRING)

Hardee's

District Manager

Grand Bay, AL · On-site

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Foley, AL

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Workstream

District Manager

Pascagoula, MS · On-site

$90 - $115/hr

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Gulf Shores, AL · On-site

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Theodore, AL

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Mobile, AL · On-site

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Loxley, AL · On-site

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Workstream

District Manager

Bay Minette, AL · On-site

$85 - $115/hr

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Bay Minette, AL

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Mobile, AL · On-site

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Theodore, AL

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Gulf Shores, AL · On-site

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Loxley, AL

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Saraland, AL · On-site

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Pascagoula, MS · On-site

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Bay Minette, AL · On-site

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Mobile, AL · On-site

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

Hardee's

District Manager

Lucedale, MS · On-site

You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Mobile, AL

Helpdesk Manager information

See Mobile, AL salary details

$37.2K

$83.1K

$123.5K

How much do helpdesk manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for helpdesk manager in Mobile, AL is $83,139.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $99,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Mobile, AL? The most popular types of Helpdesk jobs in Mobile, AL are:
What cities near Mobile, AL are hiring for Helpdesk Manager jobs? Cities near Mobile, AL with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Mobile, AL as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $71,399 per year, or $34.3 per hour.

HelpDesk Support Speciailist

Columbia Southern University

Orange Beach, AL • On-site

$17.25 - $23.25/hr

Full-time

Posted 2 days ago

New

Job description

Columbia Southern University
Job Description
Job Title: Help Desk Specialist
Department: Technical Support
Reports to: Manager, Technical Support
FLSA Status: Non-Exempt
Hours: Monday through Friday 7:00 AM to 8:00 PM (extended hours when requested) Saturday (individual hours to be determined)
Location: Orange Beach, AL/Hybrid
Job Summary
The Help Desk Specialist is responsible for providing technical assistance to staff, faculty, students, and prospects.
Essential Job Tasks: Additional duties may be assigned.
  • Provides technical support for to staff, faculty, students, and prospects by conveying resolutions to issues experienced in the university systems, Blackboard, and third-party software via phone, email or chat to ensure issues are resolved promptly.
  • Troubleshoots application and/or software problems by determining the source of an issue (hardware, software, user access, or course) to permit the requestor to proceed with their work.
  • Identifies problems directly related to the Blackboard Learn system by thoroughly analyzing issues reported and properly escalate unresolved queries to the Blackboard Administrator(s) with documentation and confirmation of issues reported by students and/or faculty to assist in the resolution of the problem.
  • Reports any course-related complaints by communicating via email or Omega ticket to the appropriate department to enable those departments opportunity to resolve complaints.
  • Maintains documentation regarding support requests by using the ticket system, as well as Omega contact notes, for departmental reporting to ensure strategic goals are met.
  • Stays current on institutional processes and procedures by attending required meetings or viewing recorded sessions to provide students with general information for concerns outside of technical support issues.
  • Work on-call shifts on a rotational schedule to provide after-hours support for users and the university.
  • Verify correct system operation, and instruct users in the use of equipment, software and manuals.
  • Software and hardware familiarity should include both PC and Mac.
  • Utilizes learning resources by preserving and developing knowledge of help desk procedures to maintain and surpass industry standards.
  • Promotes, maintains, and enhances workplace culture within the Technical Support department and the university.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required.
Reasonable accommodation may be made to enable individuals with disabilities to perform the
essential functions.
Knowledge, Skills, & Abilities
Knowledge
  • Computer - Technical knowledge of desktop hardware, software application support, operating systems and basic network connectivity.
  • Customer Service - Utilizes and promotes the principles outlined within CSU's Exceptional Service model.

Skills
  • Problem Solving - Uses logic and reasoning while listening to end user's concerns to determine the problem and develop a resolution plan. Applies a consistent logical methodology to computer problems.
  • Reading Comprehension - Ability to understand work-related documents and apply common sense understanding to carry out instructions as prescribed.
  • Research - The ability to conduct research and apply knowledge to new situations on a wide range of technical issues.
  • Interpersonal Skills - Communicates and interacts with people effectively while being aware of social perceptions. The ability to relate to everyone on his/her terms in a language they understand.
  • Time Management - Manages one's own time to accomplish assigned tasks. Understanding of organizational structure to gain the knowledge necessary for effective prioritization.

Abilities
  • Communication - Ability to ask open-ended questions and practice active listening.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing. Ability to deal with problems involving several concrete variables in standardized situations.
  • Written Expression - The ability to communicate information and ideas in writing so others will understand. Ability to write routine reports and correspondence.
  • Selective Attention (Vigilance) - The ability to pay attention to details in a fast-paced environment.

Education & Experience
  • High school diploma or general education degree (GED) required, and at least two years of previous technical support skills and experience for this position at CSU or elsewhere preferred.
  • A+, Network +, or other certifications a plus, but not required.
  • Proficient knowledge in the areas of pc/mac repair, operating systems, basic networking, and troubleshooting skills preferred.

Equipment Used
  • Office equipment including computers, telephones, printers, faxes, and copiers.
  • Software used includes Microsoft Word, Excel, Outlook, Blackboard, and internal database software.

Work Environment
Works primarily within a climate-controlled environment within a cubicle setting mostly sedentary
with frequent sitting, occasional walking and lifting, and frequent near vision use for reading and
computer use. The noise level is generally moderate.
Supervisory Responsibilities
There are no supervisory responsibilities for this position.
Pay Transparency Statement
In accordance with applicable state and local pay transparency laws, applicants who reside in a jurisdiction with designated pay transparency requirements and for whom this position is available on a remote basis may be entitled to receive additional information regarding the compensation range and benefits associated with this role. Such information will be provided upon request, as required by law. Please contact CSU-Recruiting@columbiasouthern.edu.

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