Helpdesk Operator
Troy, AL · On-site
Posting Details Position Information Posting Number SF2435P Position Title Helpdesk Operator Position Type Classified Staff/Hourly Department Information Technology - Troy Division Finance and ...
Helpdesk Operator
Troy, AL · On-site
Posting Details Position Information Posting Number SF2435P Position Title Helpdesk Operator Position Type Classified Staff/Hourly Department Information Technology - Troy Division Finance and ...
Helpdesk Technician
Troy, AL · On-site
$18.75 - $25.25/hr
Posting Details Position Information Posting Number SF0864P Position Title Helpdesk Technician Position Type Classified Staff/Hourly Department Information Technology - Troy Division Finance and ...
Helpdesk Technician
Troy, AL · On-site
$18.75 - $25.25/hr
Posting Details Position Information Posting Number SF0864P Position Title Helpdesk Technician Position Type Classified Staff/Hourly Department Information Technology - Troy Division Finance and ...
Helpdesk Operator III
Troy, AL · On-site
... Manager and Senior Support Specialist; managing all University-owned cellular devices, ensuring ... of related helpdesk experience. Preferred Qualifications 1. Experience providing basic ...
Helpdesk Operator III
Troy, AL · On-site
... Manager and Senior Support Specialist; managing all University-owned cellular devices, ensuring ... of related helpdesk experience. Preferred Qualifications 1. Experience providing basic ...
District Manager
Luverne, AL · On-site
You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...
District Manager
Luverne, AL · On-site
You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...
You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...
Quick apply
You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...
District Manager
Troy, AL · On-site
You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...
District Manager
Troy, AL · On-site
You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...
You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...
Quick apply
You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...
You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...
You will help build a family-style atmosphere where managers and team members feel supported, valued, and motivated to succeed. By coaching leaders, identifying opportunities for improvement, and ...
Helper / Packer / Mover
Ozark, AL · On-site
$13 - $16/hr
Must be summer seasonal Associate employed as Helper, Packer, Driver, Warehouseman, or other Service Center Operational, non-management position. * Must show proof of enrollment in school for current ...
Helper / Packer / Mover
Ozark, AL · On-site
$13 - $16/hr
Must be summer seasonal Associate employed as Helper, Packer, Driver, Warehouseman, or other Service Center Operational, non-management position. * Must show proof of enrollment in school for current ...
Hourly Manager
Troy, AL · On-site
$11.25 - $15/hr
Help ensure guests receive fast, friendly service and high-quality food products. * Step into leadership responsibilities when the Senior/General Manager is not present to ensure smooth restaurant ...
Quick apply
Hourly Manager
Troy, AL · On-site
$11.25 - $15/hr
Help ensure guests receive fast, friendly service and high-quality food products. * Step into leadership responsibilities when the Senior/General Manager is not present to ensure smooth restaurant ...
Hourly Manager
$13 - $17/hr
Help ensure guests receive fast, friendly service and high-quality food products. * Step into leadership responsibilities when the Senior/General Manager is not present to ensure smooth restaurant ...
Hourly Manager
$13 - $17/hr
Help ensure guests receive fast, friendly service and high-quality food products. * Step into leadership responsibilities when the Senior/General Manager is not present to ensure smooth restaurant ...
Hourly Manager
Troy, AL · On-site
$11.25 - $15/hr
Help ensure guests receive fast, friendly service and high-quality food products. * Step into leadership responsibilities when the Senior/General Manager is not present to ensure smooth restaurant ...
Hourly Manager
Troy, AL · On-site
$11.25 - $15/hr
Help ensure guests receive fast, friendly service and high-quality food products. * Step into leadership responsibilities when the Senior/General Manager is not present to ensure smooth restaurant ...
Hourly Manager
Luverne, AL · On-site
$11.75 - $15.50/hr
Help ensure guests receive fast, friendly service and high-quality food products. * Step into leadership responsibilities when the Senior/General Manager is not present to ensure smooth restaurant ...
Hourly Manager
Luverne, AL · On-site
$11.75 - $15.50/hr
Help ensure guests receive fast, friendly service and high-quality food products. * Step into leadership responsibilities when the Senior/General Manager is not present to ensure smooth restaurant ...
Hourly Manager
$13 - $17/hr
Help ensure guests receive fast, friendly service and high-quality food products. * Step into leadership responsibilities when the Senior/General Manager is not present to ensure smooth restaurant ...
Quick apply
Hourly Manager
$13 - $17/hr
Help ensure guests receive fast, friendly service and high-quality food products. * Step into leadership responsibilities when the Senior/General Manager is not present to ensure smooth restaurant ...
Hourly Manager
Luverne, AL · On-site
$11.75 - $15.50/hr
Help ensure guests receive fast, friendly service and high-quality food products. * Step into leadership responsibilities when the Senior/General Manager is not present to ensure smooth restaurant ...
Quick apply
Hourly Manager
Luverne, AL · On-site
$11.75 - $15.50/hr
Help ensure guests receive fast, friendly service and high-quality food products. * Step into leadership responsibilities when the Senior/General Manager is not present to ensure smooth restaurant ...
Store Manager
Ozark, AL · On-site
$14.50/hr
By coaching your team, you help them give their best to Every Guest, Every Time. Our Store Managers exceed both store and personal sales targets. With our paid training, we give you the tools to ...
Quick apply
Store Manager
Ozark, AL · On-site
$14.50/hr
By coaching your team, you help them give their best to Every Guest, Every Time. Our Store Managers exceed both store and personal sales targets. With our paid training, we give you the tools to ...
Store Manager
Ozark, AL · On-site
$14.50/hr
By coaching your team, you help them give their best to Every Guest, Every Time. Our Store Managers exceed both store and personal sales targets. With our paid training, we give you the tools to ...
Store Manager
Ozark, AL · On-site
$14.50/hr
By coaching your team, you help them give their best to Every Guest, Every Time. Our Store Managers exceed both store and personal sales targets. With our paid training, we give you the tools to ...
Shift Manager
$14 - $17.75/hr
You will help the management team, ensuring that every shift operates smoothly. You'll also help team members through performance and training initiatives. Your ability to provide exceptional ...
Shift Manager
$14 - $17.75/hr
You will help the management team, ensuring that every shift operates smoothly. You'll also help team members through performance and training initiatives. Your ability to provide exceptional ...
Shift Manager
$14 - $17.75/hr
You will help the management team, ensuring that every shift operates smoothly. You'll also help team members through performance and training initiatives. Your ability to provide exceptional ...
Shift Manager
$14 - $17.75/hr
You will help the management team, ensuring that every shift operates smoothly. You'll also help team members through performance and training initiatives. Your ability to provide exceptional ...
Helpdesk Manager information
See Troy, AL salary details
$34.9K - $42.2K
1% of jobs
$42.2K - $49.6K
6% of jobs
$49.6K - $57K
8% of jobs
$62.3K is the 25th percentile. Wages below this are outliers.
$57K - $64.3K
13% of jobs
$64.3K - $71.7K
14% of jobs
The median wage is $75.1K / yr.
$71.7K - $79K
17% of jobs
$79K - $86.4K
13% of jobs
$89.4K is the 75th percentile. Wages above this are outliers.
$86.4K - $93.8K
8% of jobs
$93.8K - $101.1K
7% of jobs
$101.1K - $108.5K
7% of jobs
$108.5K - $115.8K
5% of jobs
$34.9K
$77.9K
$115.8K
How much do helpdesk manager jobs pay per year?
As of Aug 12, 2026, the average yearly pay for helpdesk manager in Troy, AL is $77,947.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,400.00 and $93,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a helpdesk manager?
To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.
What does a helpdesk manager do?
A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.
What is the difference between Helpdesk Manager vs IT Support Specialist?
| Aspect | Helpdesk Manager | IT Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree in IT or related field, certifications like HDI Support Center Manager | Associate's or Bachelor's degree, certifications like CompTIA A+ |
| Work Environment | Oversees helpdesk teams, manages support processes | Provides technical support directly to users |
| Employer & Industry Usage | Common in large organizations, IT departments | Found in various industries, including corporate, healthcare, education |
The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.
What are some common challenges faced by helpdesk managers, and how can they be addressed?
Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What cities near Troy, AL are hiring for Helpdesk Manager jobs? Cities near Troy, AL with the most Helpdesk Manager job openings:
Troy University rating
8.6
Based on 6 frontline employees who took The Breakroom Quiz
67th of 618 rated colleges and universities
Job description
Posting Details
Position Information
Posting Number
SF2435P
Position Title
Helpdesk Operator
Position Type
Classified Staff/Hourly
Department
Information Technology - Troy
Division
Finance and Administration
Campus
Troy
Work Status
Part-Time (IPT)
Temporary
No
Location
Troy - T01
Job Summary
The Helpdesk Operator position in Information Technology is responsible for answering IT Helpdesk phone calls; providing basic troubleshooting for computer problems covered in training; directing callers to online knowledge base, and other resources, for additional support when applicable; assisting callers in creating helpdesk accounts, submitting tickets and utilizing support history tools; submitting, reviewing, updating, and closing tickets for callers as needed; directing callers to appropriate further assistance if issue is not supported by IT Helpdesk; rotating and logging backup tapes, as covered in training; and other additional duties as assigned.
Minimum Qualifications
1. High school diploma or equivalent
2. Basic computer knowledge
3. Customer service skills
Preferred Qualifications
1. Experience working as a helpdesk operator
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?
No
Work Hours
Monday through Friday, 8:00-7:00
Saturday, 10:00-2:00
Sunday, 1:00-5:00
One weekend per month
List any hazardous conditions or physical demands required by this position
NA
Does this position have supervisory responsibility?
No
Posting Date
08/06/2026
Closing Date
Open Until Filled
Yes
Special Instructions to Applicants
Quick Link
https://www.troyuniversityjobs.com/postings/46192
Position Information
Posting Number
SF2435P
Position Title
Helpdesk Operator
Position Type
Classified Staff/Hourly
Department
Information Technology - Troy
Division
Finance and Administration
Campus
Troy
Work Status
Part-Time (IPT)
Temporary
No
Location
Troy - T01
Job Summary
The Helpdesk Operator position in Information Technology is responsible for answering IT Helpdesk phone calls; providing basic troubleshooting for computer problems covered in training; directing callers to online knowledge base, and other resources, for additional support when applicable; assisting callers in creating helpdesk accounts, submitting tickets and utilizing support history tools; submitting, reviewing, updating, and closing tickets for callers as needed; directing callers to appropriate further assistance if issue is not supported by IT Helpdesk; rotating and logging backup tapes, as covered in training; and other additional duties as assigned.
Minimum Qualifications
1. High school diploma or equivalent
2. Basic computer knowledge
3. Customer service skills
Preferred Qualifications
1. Experience working as a helpdesk operator
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?
No
Work Hours
Monday through Friday, 8:00-7:00
Saturday, 10:00-2:00
Sunday, 1:00-5:00
One weekend per month
List any hazardous conditions or physical demands required by this position
NA
Does this position have supervisory responsibility?
No
Posting Date
08/06/2026
Closing Date
Open Until Filled
Yes
Special Instructions to Applicants
Quick Link
https://www.troyuniversityjobs.com/postings/46192
About Troy University
Sourced by ZipRecruiter
Industry
Colleges, universities, and professional schools
Company size
1,001 - 5,000 Employees
Headquarters location
Troy, AL, US
Year founded
1887