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Helpdesk Manager Jobs in Troy, AL (NOW HIRING)

Shift Manager

Troy, AL

$14 - $17.75/hr

You will help the management team, ensuring that every shift operates smoothly. You'll also help team members through performance and training initiatives. Your ability to provide exceptional ...

Shift Manager

Troy, AL · On-site

$14 - $17.75/hr

You will help the management team, ensuring that every shift operates smoothly. You'll also help team members through performance and training initiatives. Your ability to provide exceptional ...

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About the Role Are you a retail leader who loves healthy food and helping people? Our Luverne store is looking for an Assistant Store Manager (ASM) to help us run the best healthy supermarket in ...

Kitchen Manager

Troy, AL · On-site

$45K - $55K/yr

Looking for a solid Kitchen Manager and/or Assistant General Manager with fresh made experience to help a new franchise group get set up to grow. We offer a family style culture, competitive ...

Kitchen Manager

Troy, AL · On-site

$45K - $55K/yr

Looking for a solid Kitchen Manager and/or Assistant General Manager with fresh made experience to help a new franchise group get set up to grow. We offer a family style culture, competitive ...

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Work closely with your manager to set goals and achieve them

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Work closely with your manager to set goals and achieve them

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Work closely with your manager to set goals and achieve them

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Work closely with your manager to set goals and achieve them

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Work closely with your manager to set goals and achieve them

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Work closely with your manager to set goals and achieve them

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Work closely with your manager to set goals and achieve them

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Work closely with your manager to set goals and achieve them

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Work closely with your manager to set goals and achieve them

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Work closely with your manager to set goals and achieve them

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Work closely with your manager to set goals and achieve them

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Work closely with your manager to set goals and achieve them

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Work closely with your manager to set goals and achieve them

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Work closely with your manager to set goals and achieve them

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Work closely with your manager to set goals and achieve them

Showing results 21-40

Helpdesk Manager information

See Troy, AL salary details

$34.9K

$77.9K

$115.8K

How much do helpdesk manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for helpdesk manager in Troy, AL is $77,947.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,400.00 and $93,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What cities near Troy, AL are hiring for Helpdesk Manager jobs? Cities near Troy, AL with the most Helpdesk Manager job openings:
Infographic showing various Helpdesk Manager job openings in Troy, AL as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $77,947 per year, or $37.5 per hour.

$14 - $17.75/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago


Arby's rating

5.0

Company rating: 5.0 out of 10

Based on 1,202 frontline employees who took The Breakroom Quiz

63rd of 106 rated fast food restaurants


Job description

We’re glad you’re here. You may know us as the brand with Roast Beef and Curly Fries – but we are also crafting incredible career opportunities. You’re in the right place if you’re here for benefits and perks such as: 

  • Weekly Pay 
  • Flexible Schedule 
  • Shift Meal Discount and Family Dining Discount* 
  • Best-in-Class Training & Continuous Learning 
  • Advancement Opportunities 
  • Referral Bonus Program 
  • Medical, Dental, Vision* 
  • 401(k) Retirement Program* 
  • Paid Time Off* 
  • Well-Being Program* 
  • Employee Assistance Program* 
  • Perkspot Discount Program 
  • Recognition Program 
  • Slip Resistant Shoes Program 
  • Community & Charitable Involvement 
  • Champions of Hope* 
  • Igniting Dreams Grant Program* 
  • Yearly Contests 


You’re also in the right place if you’re looking for a company where you can dream big, work hard, get it done, play fair, have fun, and make a difference.  


BRING HOME THE BACON 

You will help operate the restaurant on a day-to-day basis as a Shift Manager. You will help the management team, ensuring that every shift operates smoothly. You’ll also help team members through performance and training initiatives. Your ability to provide exceptional customer service will keep customers coming back for more. To qualify for this Shift Manager, the-road-to-success-is-paved-with-meats job you: 

  • Have at least six months of restaurant or retail management experience. 
  • Have impressive examples of providing exceptional customer service. 
  • At least 18 years of age. 
  • Eligible to work in the U.S.  


Not sure if your experience aligns? We encourage you to apply. Meat-lover or not, all backgrounds are welcome here. 


WHO WE ARE AND WHAT WE DO 

The Arby's brand purpose is Inspiring Smiles Through Delightful Experiences®. Arby's delivers on its purpose by celebrating the art of Meatcraft® with a variety of high-quality proteins and innovative, crave-able sides, such as Curly Fries and Jamocha shakes. Arby's Fast Crafted® restaurant services feature a unique blend of quick-serve speed combined with the quality and made-for-you care of fast casual. Arby's Restaurant Group, Inc. is the franchisor of the Arby's Brand and is part of the Inspire Brands family of restaurants headquartered in Atlanta, Ga. Arby’s, founded in 1964, is the second-largest sandwich restaurant brand in the world with more than 3,500 restaurants in nine countries. Our goal is to be the best in the business, and we can’t do that without great people like you.  


Arby’s is an equal opportunity employer.  

*Subject to availability and certain eligibility requirements. 


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