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Entry Level Help Desk Support Jobs in Alabama (NOW HIRING)

Focus

HelpDesk Analyst

Madison, AL · On-site

$15 - $15.35/hr

We are seeking a dedicated Level 1 Help Desk Technician to provide first-line technical support to our users. The ideal candidate will possess excellent problem-solving skills, effective ...

General Informatics

Systems Engineer

Birmingham, AL · On-site

Provide Level II help desk support for hardware and software issues * Deploy and maintain desktop and laptop environments * Install and configure standard software applications * Manage system ...

General Informatics

Systems Engineer

Birmingham, AL

Provide Level II help desk support for hardware and software issues * Deploy and maintain desktop and laptop environments * Install and configure standard software applications * Manage system ...

PS Logistics

Service Desk Analyst

Birmingham, AL · On-site

$19.25 - $26.25/hr

Our business is growing exponentially and we require the best to help us continue on our path of ... Supports users/user groups on most aspects of user reported problems including software and ...

PS Logistics

Service Desk Analyst

Birmingham, AL · On-site

$19.25 - $26.25/hr

Our business is growing exponentially and we require the best to help us continue on our path of ... Supports users/user groups on most aspects of user reported problems including software and ...

Sharecare

Lead Customer Service Rep

Montgomery, AL · On-site

Handling escalated member concerns while also providing Help Desk support for the Customer Service Team.?? * Researching, responding, and providing a resolution, within the appropriate timeframe, to ...

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Entry Level Help Desk Support information

See Alabama salary details

$9

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$30

How much do entry level help desk support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for entry level help desk support in Alabama is $18.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Alabama? For Entry Level Help Desk Support jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Alabama look for? The top searched job categories for Entry Level Help Desk Support jobs in Alabama are:
What cities in Alabama are hiring for Entry Level Help Desk Support jobs? Cities in Alabama with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Alabama as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,297 per year, or $18.9 per hour.

HelpDesk Support Speciailist

Columbia Southern University

Orange Beach, AL • On-site

$17.25 - $23.25/hr

Full-time

Posted yesterday

New

Job description

Columbia Southern University
Job Description
Job Title: Help Desk Specialist
Department: Technical Support
Reports to: Manager, Technical Support
FLSA Status: Non-Exempt
Hours: Monday through Friday 7:00 AM to 8:00 PM (extended hours when requested) Saturday (individual hours to be determined)
Location: Orange Beach, AL/Hybrid
Job Summary
The Help Desk Specialist is responsible for providing technical assistance to staff, faculty, students, and prospects.
Essential Job Tasks: Additional duties may be assigned.
  • Provides technical support for to staff, faculty, students, and prospects by conveying resolutions to issues experienced in the university systems, Blackboard, and third-party software via phone, email or chat to ensure issues are resolved promptly.
  • Troubleshoots application and/or software problems by determining the source of an issue (hardware, software, user access, or course) to permit the requestor to proceed with their work.
  • Identifies problems directly related to the Blackboard Learn system by thoroughly analyzing issues reported and properly escalate unresolved queries to the Blackboard Administrator(s) with documentation and confirmation of issues reported by students and/or faculty to assist in the resolution of the problem.
  • Reports any course-related complaints by communicating via email or Omega ticket to the appropriate department to enable those departments opportunity to resolve complaints.
  • Maintains documentation regarding support requests by using the ticket system, as well as Omega contact notes, for departmental reporting to ensure strategic goals are met.
  • Stays current on institutional processes and procedures by attending required meetings or viewing recorded sessions to provide students with general information for concerns outside of technical support issues.
  • Work on-call shifts on a rotational schedule to provide after-hours support for users and the university.
  • Verify correct system operation, and instruct users in the use of equipment, software and manuals.
  • Software and hardware familiarity should include both PC and Mac.
  • Utilizes learning resources by preserving and developing knowledge of help desk procedures to maintain and surpass industry standards.
  • Promotes, maintains, and enhances workplace culture within the Technical Support department and the university.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required.
Reasonable accommodation may be made to enable individuals with disabilities to perform the
essential functions.
Knowledge, Skills, & Abilities
Knowledge
  • Computer - Technical knowledge of desktop hardware, software application support, operating systems and basic network connectivity.
  • Customer Service - Utilizes and promotes the principles outlined within CSU's Exceptional Service model.

Skills
  • Problem Solving - Uses logic and reasoning while listening to end user's concerns to determine the problem and develop a resolution plan. Applies a consistent logical methodology to computer problems.
  • Reading Comprehension - Ability to understand work-related documents and apply common sense understanding to carry out instructions as prescribed.
  • Research - The ability to conduct research and apply knowledge to new situations on a wide range of technical issues.
  • Interpersonal Skills - Communicates and interacts with people effectively while being aware of social perceptions. The ability to relate to everyone on his/her terms in a language they understand.
  • Time Management - Manages one's own time to accomplish assigned tasks. Understanding of organizational structure to gain the knowledge necessary for effective prioritization.

Abilities
  • Communication - Ability to ask open-ended questions and practice active listening.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing. Ability to deal with problems involving several concrete variables in standardized situations.
  • Written Expression - The ability to communicate information and ideas in writing so others will understand. Ability to write routine reports and correspondence.
  • Selective Attention (Vigilance) - The ability to pay attention to details in a fast-paced environment.

Education & Experience
  • High school diploma or general education degree (GED) required, and at least two years of previous technical support skills and experience for this position at CSU or elsewhere preferred.
  • A+, Network +, or other certifications a plus, but not required.
  • Proficient knowledge in the areas of pc/mac repair, operating systems, basic networking, and troubleshooting skills preferred.

Equipment Used
  • Office equipment including computers, telephones, printers, faxes, and copiers.
  • Software used includes Microsoft Word, Excel, Outlook, Blackboard, and internal database software.

Work Environment
Works primarily within a climate-controlled environment within a cubicle setting mostly sedentary
with frequent sitting, occasional walking and lifting, and frequent near vision use for reading and
computer use. The noise level is generally moderate.
Supervisory Responsibilities
There are no supervisory responsibilities for this position.
Pay Transparency Statement
In accordance with applicable state and local pay transparency laws, applicants who reside in a jurisdiction with designated pay transparency requirements and for whom this position is available on a remote basis may be entitled to receive additional information regarding the compensation range and benefits associated with this role. Such information will be provided upon request, as required by law. Please contact CSU-Recruiting@columbiasouthern.edu.

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