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Entry Level Help Desk Support Jobs in Alabama (NOW HIRING)

Smartfox Solutions

IT Support Specialist

Decatur, AL · On-site

$55K - $100K/yr (+ commission)

... help desk procedures/protocol · Identify and escalate situations requiring urgent attention ... Level 1 Triage Support peripheral hardware (printers, scanners, accessories) REQUIREMENTS · ...

PS Logistics

Service Desk Analyst

Birmingham, AL · On-site

$19.25 - $26.25/hr

Our business is growing exponentially and we require the best to help us continue on our path of ... Supports users/user groups on most aspects of user reported problems including software and ...

PS Logistics

Service Desk Analyst

Birmingham, AL

$19.25 - $26.25/hr

Our business is growing exponentially and we require the best to help us continue on our path of ... Supports users/user groups on most aspects of user reported problems including software and ...

Fusion HCR

Tech Support Analyst

Birmingham, AL

Monitor and respond to incoming help desk requests through phone, ticketing systems, and other ... preferred. * Entry-level candidates are encouraged to apply; equivalent education, training ...

Samford University

Service Desk Analyst

Birmingham, AL · On-site

$20.50 - $28/hr

Description The Service Desk Technical Analyst provides technical support to students, parents ... Provide telephone-based support to help customers * Provide assistance in person to walk-in ...

ALMO CORPORATION

The IT Desktop Support Analyst will be responsible for supporting the daily operation of JAM's IT help desk. This is a fast-paced position that will require you to provide assistance to internal ...

ALMO CORP

The IT Desktop Support Analyst will be responsible for supporting the daily operation of JAM's IT help desk. This is a fast-paced position that will require you to provide assistance to internal ...

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Entry Level Help Desk Support information

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How much do entry level help desk support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for entry level help desk support in Alabama is $18.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $20.91 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Alabama?

For Entry Level Help Desk Support jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Alabama look for?

The top searched job categories for Entry Level Help Desk Support jobs in Alabama are:

What cities in Alabama are hiring for Entry Level Help Desk Support jobs?

Cities in Alabama with the most Entry Level Help Desk Support job openings:

Infographic showing various Entry Level Help Desk Support job openings in Alabama as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,297 per year, or $18.9 per hour.

IT Support Specialist

Decatur, AL • On-site

Smartfox Solutions
See more jobs at Smartfox Solutionsexternal

$55K - $100K/yr (+ commission)

Full-time

Medical, Dental, Vision

Re-posted 22 days ago

Job description

IT Specialist

This position will provide LAN and desktop support to end-users and customer service on company-supported computer applications, platforms, and devices. The specialist should be able to troubleshoot problems and advise on the appropriate action in an expeditious manner with a positive attitude; and establish and maintain effective working relationships with customers, team members and management.

JOB TASKS & RESPONSIBILITIES

· Reports and works with assigned lead to set priorities

· Respond to requests for technical assistance in person, via phone, remotely; will require local travel between facilities

· Diagnose and resolve technical hardware and software issues

· Maintain access control systems, CCTV systems, and use multiple third-party systems

· Follow standard help desk procedures/protocol

· Identify and escalate situations requiring urgent attention; inform management of recurring problems

· Track and route problems and requests and document resolutions

· Program DVR/NVR camera systems for installation and remote access

· Maintain documentation including inventory, ticket tracking and assigned project work

· Stay current with system information, changes and updates

· Prepare computer desktops, laptops, and servers for deployment

· Level 1 Triage Support peripheral hardware (printers, scanners, accessories)

REQUIREMENTS

· Requires two years of related experience or equivalent.

· Knowledge of Windows server and desktop operating systems.

· PC and server hardware and configuration including related peripherals.

· Thorough knowledge of Word, Excel, Power Point, Active Directory, Outlook, Email clients; ability to learn health care-specific applications.

· Knowledge of virtualization, A+ and/or Microsoft Certifications.

· Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or PC issues.

EDUCATION & EXPERIENCE

· Bachelor's degree preferred

· Working knowledge of fundamental operations of relevant software, hardware and other equipment

· Knowledge of LAN/WAN, Cisco Meraki preferred

· Knowledge and experience of customer service practices

· Related experience and training in troubleshooting and providing help desk support

Opportunity/Growth

Job Type: Full-time

Pay: $26 and up based on skill level and knowledge

Benefits:

  • Health insurance
  • Paid time off
  • Commission and bonus opportunities

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • High school or equivalent (Preferred)

Experience:

  • IT support: 2 years (Required)

Work Location: One central location, but will travel to multiple local sites on a daily basis