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Entry Level Help Desk Support Jobs in Alabama (NOW HIRING)

First National Bankers Bank

Help Desk Analyst

Birmingham, AL · On-site

$19.25 - $26.25/hr

The Help Desk Analyst's role is to offer first-level support and technical assistance to end-users who are using hardware, software, or other computer systems. This includes receiving, prioritizing ...

Athens State University

Help Desk Technician

Athens, AL · On-site

$17 - $22.75/hr

Posting Details Position Information Department/College Client Support Services Position Title Help Desk Technician Job Category Staff Posting Number 00544 FLSA Non-Exempt Full or Part Time Full-Time ...

i3

Help Desk Technician

Huntsville, AL · On-site

$19.75 - $26.50/hr

Overview i3 is seeking a Help Desk Technician who will ensure that end-users have effortless and ... Supports PCs, networking, printing devices, peripherals, and software. Responsibilities * Perform ...

kgs

Service Desk Support Specialist

Huntsville, AL · On-site

The Service Desk Support specialist will operate within a state-of-the-art service desk environment, providing comprehensive technical assistance to AMC personnel across Classified, Unclassified, and ...

kgs

Service Desk Support Specialist

Huntsville, AL · On-site

The Service Desk Support specialist will operate within a state-of-the-art service desk environment, providing comprehensive technical assistance to AMC personnel across Classified, Unclassified, and ...

TEEMA

Technical Support

Mobile, AL · On-site

$25 - $28/hr

Excellent communication, customer service, and organizational skills This role is ideal for an IT Support Technician, Desktop Support Technician, or Help Desk professional looking to gain valuable ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Alabama

Entry Level Help Desk Support information

See Alabama salary details

$9

$18

$30

How much do entry level help desk support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for entry level help desk support in Alabama is $18.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $20.91 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Alabama?

For Entry Level Help Desk Support jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Alabama look for?

The top searched job categories for Entry Level Help Desk Support jobs in Alabama are:

What cities in Alabama are hiring for Entry Level Help Desk Support jobs?

Cities in Alabama with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Alabama as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,297 per year, or $18.9 per hour.

Junior Enterprise Service Desk Analyst

Huntsville, AL • On-site

Astrion
5 - 10K employees
Learn more about Astrionexternal

$19 - $26/hr

Full-time

Posted 18 days ago

Job description

Overview
Junior Enterprise Service Desk Analyst
LOCATION: Huntsville, AL (Onsite)
JOB STATUS: Full-time
CLEARANCE: None required (Active Secret preferred)
CERTIFICATION: None required (CompTIA A+ or Security+ preferred)
TRAVEL: Less than 10%
Astrion has an exciting opportunity for an entry-level Enterprise Service Desk Analyst to support enterprise IT end-user services and enterprise property operations from our Huntsville, AL facility. Reporting within the IT division, this role splits time between two functions. Roughly half of the role provides Tier 1 service desk support: answering the service desk phone line, monitoring the enterprise help mailbox, creating and updating tickets in ManageEngine ServiceDesk Plus, and resolving or escalating routine end-user requests. The other half supports the Enterprise Property Manager with daily property operations, including equipment issuance for new hires, equipment turn-in for terminations, receipt and tagging of incoming assets, and record updates in the AssetWorks eQUIP property system. This is a junior position and no prior clearance or certification is required. Astrion will train the right candidate on both the service desk and property management sides of the role. This position is full-time and on-site at our Huntsville, AL facility.
REQUIRED QUALIFICATIONS / SKILLS
  • High school diploma or equivalent (required)
  • Basic proficiency with Windows 11 and Microsoft Office 365 applications, including Outlook, Teams, Word, and Excel
  • Strong customer service and telephone skills, with the ability to stay professional and calm with users under pressure
  • Clear written communication for ticket documentation, help mailbox responses, and property records
  • Demonstrated attention to detail, particularly with serial numbers, asset tags, hand receipts, and inventory counts
  • Ability to follow documented procedures, checklists, and escalation paths consistently
  • Willingness and ability to learn enterprise ticketing and property management platforms
  • Strong organizational skills with the ability to balance two support functions and adjust priorities throughout the day
  • Ability to handle sensitive personnel, account, and asset information with discretion
  • Ability to lift, move, and stage IT equipment such as laptops, monitors, docking stations, and peripherals, up to 40 pounds
  • Availability to work onsite Monday through Friday at the Huntsville, AL facility

KEY COMPETENCIES
  • Customer service orientation and professional communication
  • Attention to detail and documentation discipline
  • Records accuracy and inventory awareness
  • Follow-through on assigned tickets and property actions
  • Cross-functional coordination with IT, HR, and the Enterprise Property Manager
  • Dependability, punctuality, and consistent onsite presence
  • Willingness to learn IT support and property management fundamentals

PREFERRED QUALIFICATIONS / SKILLS
  • Active Secret security clearance, or eligibility to obtain and maintain one
  • DoD 8140 (formerly DoD 8570) compliant certification such as CompTIA A+ or Security+
  • Associate degree or technical coursework in information technology, business administration, supply chain management, or a related field
  • One or more years of experience in a help desk, call center, retail technology support, inventory, warehouse, or shipping and receiving role
  • Experience with:
    • ManageEngine ServiceDesk Plus or a comparable IT service management and ticketing platform
    • AssetWorks eQUIP or a comparable IT asset or property management system
    • UKG or a comparable HR platform
  • Familiarity with:
    • Microsoft Entra ID, Intune, and MFA enrollment
    • Workstation imaging, provisioning, and peripheral troubleshooting
    • Government Property concepts under FAR 52.245-1, including receipt, tagging, physical inventory, and turn-in

RESPONSIBILITIES
Enterprise Service Desk Support (Approximately 50%)
  • Answer the Enterprise Service Desk phone line and serve as the first point of contact for end users
  • Monitor the enterprise help mailbox, triage incoming requests, and convert them into service desk tickets
  • Create, categorize, prioritize, and update tickets in ManageEngine ServiceDesk Plus with accurate and complete detail
  • Escalate issues beyond Tier 1 scope to senior analysts, infrastructure, or cyber operations with full documentation of steps already taken
  • Follow up on open tickets, keep users informed of status, and confirm resolution before closing
  • Assist with workstation setup and provisioning, updates, and Azure enrollment
  • Support basic troubleshooting of laptops, desktops, monitors, docking stations, printers, mobile devices, and peripherals
  • Assist users with VPN connectivity, remote access, and enterprise collaboration tools under the guidance of senior analysts
  • Provide onboarding support for new employees, including workstation setup and initial credential distribution
  • Document troubleshooting steps and recurring solutions, and contribute to service desk knowledge base articles
  • Maintain customer service standards and meet established response and resolution targets

Enterprise Property Support (Approximately 50%)
  • Assist the Enterprise Property Manager with daily operations for Astrion corporate property and Government Property managed from the Huntsville, AL facility
  • Prepare and issue equipment to new hires, verifying serial numbers and asset tags and collecting signed hand receipts
  • Process equipment turn-in for terminations and role changes, including recovery, inspection, sanitization coordination, and return to stock
  • Complete assigned onboarding and offboarding property tasks received from the UKG HR platform
  • Enter and update property records in the AssetWorks eQUIP property system so issuance and turn-in records stay current
  • Document all property moves in the ManageEngine Enterprise Service Desk platform via service desk tickets
  • Receive, inspect, tag, and shelve incoming equipment, and stage assets for upcoming issuance
  • Support annual and cycle physical inventories by scanning, counting, and reconciling to the system of record, and report discrepancies to the Enterprise Property Manager
  • Maintain organized and secure property storage and staging areas, and monitor stock levels for common equipment
  • Assist with preparing excess, damaged, or end-of-life equipment for disposition or destruction
  • Promptly report suspected loss, theft, damage, or destruction (LTDD) of property and assist in gathering supporting documentation
  • Assist with audit and self-assessment preparation by pulling property records and files for review
  • Coordinate with Human Resources, the Enterprise Service Desk, and the Enterprise Property Manager so property actions are completed accurately and on time
  • Perform additional duties as assigned

WORK ENVIRONMENT
  • Onsite role located in Huntsville, AL, Monday through Friday
  • Time divided approximately evenly between service desk and property support, with daily priorities set by the supervisor
  • Fast-paced enterprise IT environment supporting internal users and mission operations
  • Collaborative team environment with regular interaction across the service desk, infrastructure, cybersecurity, human resources, and property teams
  • Requires periodic lifting and movement of IT equipment and time spent in property storage and staging areas
  • Entry-level position with a growth path into IT support or property and asset management, including support for relevant certifications

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