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Nc Fast Help Desk Jobs in Alabama (NOW HIRING)

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

If you thrive in a fast-paced environment and have a knack for diagnosing and resolving intricate ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

If you thrive in a fast-paced environment and have a knack for diagnosing and resolving intricate ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

If you thrive in a fast-paced environment and have a knack for diagnosing and resolving intricate ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

If you thrive in a fast-paced environment and have a knack for diagnosing and resolving intricate ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...

IGNITE

MID-LEVEL HELP DESK TECHNICIAN-DTS

Huntsville, AL · On-site

$19.75 - $26.50/hr

Job Title MID-LEVEL HELP DESK TECHNICIAN-DTS Location Huntsville, AL US (Primary) Category ... We move fast, think differently, and execute with precision to tackle high-stakes challenges across ...

Astrion

Enterprise Service Desk Analyst

Huntsville, AL · On-site

$40K - $55K/yr

Experience managing and prioritizing Help Desk tickets in a fast-paced enterprise environment * Excellent customer service, communication, and leadership skills * Ability to work collaboratively with ...

Astrion

Enterprise Service Desk Analyst

Huntsville, AL · On-site

$19 - $26/hr

Experience managing and prioritizing Help Desk tickets in a fast-paced enterprise environment * Excellent customer service, communication, and leadership skills * Ability to work collaboratively with ...

IGNITE

SENIOR HELP DESK TECHNICIAN-DTS

Huntsville, AL · On-site

Job Title SENIOR HELP DESK TECHNICIAN-DTS Location Huntsville, AL US (Primary) Category Information ... We move fast, think differently, and execute with precision to tackle high-stakes challenges across ...

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All JobsNc Fast Help Desk JobsNc Fast Help Desk Jobs in Alabama

Nc Fast Help Desk information

See Alabama salary details

$34K

$75.9K

$112.8K

How much do nc fast help desk jobs pay per year?

As of Aug 15, 2026, the average yearly pay for nc fast help desk in Alabama is $75,938.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,800.00 and $90,600.00 per year, depending on experience, location, and employer.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk specialist?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are popular job titles related to Nc Fast Help Desk jobs in Alabama?

For Nc Fast Help Desk jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Nc Fast Help Desk jobs in Alabama look for?

The top searched job categories for Nc Fast Help Desk jobs in Alabama are:

What cities in Alabama are hiring for Nc Fast Help Desk jobs?

Cities in Alabama with the most Nc Fast Help Desk job openings:

Nc Fast Help Desk jobs near you
Infographic showing various Nc Fast Help Desk job openings in Alabama as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $75,938 per year, or $36.5 per hour.

Help Desk Technician

University of Montevallo

Montevallo, AL • On-site

$19/hr

Full-time

Re-posted 6 days ago

Job description

Posting Details
Position Information
Posting Number
S1500749
Job Title
Help Desk Technician
Position Number
T11470
Division
President - PRS
Department
Information Services & Technology-Dept
FLSA
Non-Exempt
Salary Grade
112
Salary Classification
Classified
Annual Salary Range
Hourly Salary Range
Starting at $19.00 per hour
Employment Status
Full Time 12 Mos Regular
General Description
The Help Desk Technician serves as the first point of contact for faculty, staff, and students seeking technical assistance. This role provides both traditional help desk support and hands-on classroom technology support, ensuring instructional spaces are fully functional and ready for teaching.
This position plays a critical role in supporting the academic mission by maintaining reliable classroom technology, assisting faculty with instructional tools, and delivering high-quality customer service.
Essential Job Duties
  1. Provide front-line technical support via phone, email, walk-in, and ticketing system
  2. Deliver excellent customer service with clear communication and professionalism
  3. Assist faculty, staff, and students with technical issues in real time, including in-class support
  4. Provide support for classroom technology including projectors, displays, control systems (e.g., Extron), document cameras, and audio systems
  5. Respond to urgent classroom calls to ensure minimal disruption to instruction
  6. Assist faculty with connecting devices, using presentation tools, and troubleshooting AV issues
  7. Perform routine checks of classroom technology to ensure readiness
  8. Coordinate and support setup events, presentations, and special academic needs
  9. Document classroom issues and escalate complex AV problems as needed
  10. Log, categorize, and prioritize incidents and service requests in the ticketing system (e.g., KACE or similar)
  11. Maintain accurate documentation of issues, resolutions, and follow-ups
  12. Monitor ticket queues and ensure timely resolution or escalation
  13. Troubleshoot and resolve issues related to Windows and macOS systems
  14. Support Microsoft 365 and other campus applications
  15. Assist with hardware troubleshooting, device setup, and imaging
  16. Provide basic support for printers, mobile devices, and peripherals

Additional Duties
  1. Assist with account access, password resets, and multi-factor authentication (MFA)
  2. Support systems such as email, LMS (e.g., Canvas), and administrative platforms
  3. Guide users on self-service tools and system access
  4. Escalate advanced technical or AV issues to appropriate IT or AV specialists
  5. Collaborate with Academic Support, Infrastructure, and other IS&T teams
  6. Communicate status updates clearly to users and stakeholders
  7. Create and maintain knowledge base articles and classroom support guides
  8. Identify recurring classroom or help desk issues and recommend improvements
  9. Assist in developing standardized classroom technology procedures
  10. Other duties as assign
    Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned. The individual holding this position will serve as a representative of the University and, as such, shall promote a positive impression by demonstrating a collegial and professional customer-service approach at all times.

Knowledge, Skills and Abilities
  • Strong customer service and communication skills
  • Ability to remain calm and responsive in urgent classroom situations
  • Ability to explain technical concepts to non-technical users
  • Strong organizational and multitasking abilities
  • Team-oriented with a proactive approach to problem-solving

Education and Experience
Associate's degree in Information Technology, AV Technology, or related field; Bachelor's degree preferred.
Education substituted for experience? Yes
This position requires: 1-3 years of experience in help desk, technical support, or AV support; strong troubleshooting and customer service skills
Experience substituted for education? Yes
Licenses, Certification or Registrations
Preferred Qualifications
  • Experience supporting classroom or instructional technology in higher education
  • Familiarity with AV systems (e.g., Extron, Crestron, or similar)
  • Experience with ticketing systems (e.g., KACE)
  • Knowledge of Microsoft 365, Windows, and macOS
  • Experience with LMS platforms (e.g., Canvas)
  • Familiarity with MFA tools (e.g., Duo)

Working Conditions
  • Primarily on-site with frequent movement between buildings/classrooms
  • May require early morning, evening, or occasional weekend support
  • Ability to lift and move equipment (up to ~25-40 lbs)
  • Fast-paced environment, especially during class transitions and semester start

Environmental Working Conditions
Indoor
Travel Requirements
Number of Vacancies
Desired Start Date
Physical Requirements
The physical activities required for this position involve:
Standing: Under 1/3 of the time; walking: Under 1/3 of the time; sitting: Over 2/3 of the time; using hands: Over 2/3 of the time; reaching with hands and arms: Over 1/3 of the time; climbing or balancing: Under 1/3 of the time; stooping, kneeling, crouching, or crawling: Under 1/3 of the time talking or hearing: Over 2/3 of the time.
This position requires lifting:
Up to 10 pounds: Over 2/3 of the time; Up to 20 pounds: Over 1/3 of the time; Up to 50 pounds: Under 1/3 of the time.
This position has the following special vision requirements:
• Close vision (clear vision at 20 inches or less).
• Distance vision (clear vision at 20 feet or more).
• Color vision (ability to identify and distinguish colors).
• Peripheral vision (ability to observe an area that can be seen up or down or to the left and right when vision is fixed on a given point).
• Depth perception (three-dimensional vision, ability to judge distances and spatial relationships).
• Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).
Open Date
05/11/2026
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Additional Statement
The University of Montevallo does not discriminate against job applicants based on their national origin or citizenship or immigration status. Because of the costs associated with visa sponsorship/transfer, the University typically will not sponsor applicants for a work visa or transfer of an existing visa. No commitment for visa assistance and/or sponsorship can be made until a thorough search is conducted, including a proper and methodical review of all applicants.
EEO Statement
UM is an Equal Opportunity Institution.
Quick Link
https://jobs.montevallo.edu/postings/10305

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