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Help Desk Training Jobs (NOW HIRING)

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Providing basic Help Desk training and application support to IS staff. * Assisting with the diagnosis and resolution of unusual incidents. * Communicating work-around solutions to IS staff.

Beacon Health System

Help Desk Analyst

Granger, IN

$18.50 - $25/hr

Providing basic Help Desk training and application support to IS staff. * Assisting with the diagnosis and resolution of unusual incidents. * Communicating work-around solutions to IS staff.

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange ... Provides end user training instruction. Qualifications - Successful candidates must be dependable ...

Audacia Solutions

Help Desk

Washington, DC

$22.75 - $30.50/hr

Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange ... Provides end user training instruction. Qualifications - Successful candidates must be dependable ...

Dickinson Wright PLLC

Help Desk

Chicago, IL · On-site

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing ... training and supervision; * Work may require irregular hours, some travel, and occasionally ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing ... training and supervision; * Work may require irregular hours, some travel, and occasionally ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$24.04 - $28.85/hr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing ... training and supervision; * Work may require irregular hours, some travel, and occasionally ...

Ken`s Foods

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

... training. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: • Oversee day-to-day help desk operations supporting corporate and plant locations • Lead, coach, and manage a team of help ...

Ken's Foods, Inc.

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

... training. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: • Oversee day-to-day help desk operations supporting corporate and plant locations • Lead, coach, and manage a team of help ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

IT Help Desk Manager Department: Information Technology Reports To: Vice President of Information ... Equivalent military education, technical training, and relevant military leadership or information ...

New

1 point system

Help Desk

Dover, DE · On-site

$20 - $27/hr

The PS1 will provide input to training and/or documentation materials regarding the latest ... Required Skills Help Desk Experience 2 years Customer Service Experience 2 years

CPM

Help Desk Manager

Waterloo, IA · On-site

... education, technical training, and relevant military leadership or information technology ... Help Desk operations across multiple locations or global organizations. • Experience with Power ...

New

Ken's Foods

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

... training. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: • Oversee day-to-day help desk operations supporting corporate and plant locations • Lead, coach, and manage a team of help ...

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

Help Desk Agent Nashville, TN 9 Months Candidate Must Be Local Job Title: OPS HELP DESK AGENT - ADM ... Month 1: Training on new role, including shadowing and completion of new hire onboarding process.

American Technology Consulting

Help Desk

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Description The training cycle runs 3-4 weeks, so start date would most often fall 2 to 3 weeks ... The Help Desk Analyst performs the skills listed below- • Provides technical assistance, support ...

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Help Desk Training information

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How much do help desk training jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for help desk training in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Help Desk Training, and why are they important?

To thrive in Help Desk Training, you need a solid understanding of IT fundamentals, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as remote support tools, is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting and instructing users. These skills and qualifications are vital to ensure efficient issue resolution, high customer satisfaction, and the smooth operation of IT support processes.

What are some typical challenges faced by professionals in Help Desk Training roles, and how can they be overcome?

Professionals in Help Desk Training roles often face challenges such as addressing varying skill levels among trainees and keeping training materials up-to-date with rapidly evolving technology. To overcome these obstacles, it's important to tailor training sessions to accommodate different learning styles and regularly review and revise content to reflect the latest systems and software. Additionally, effective communication and feedback mechanisms help trainers identify knowledge gaps and improve future sessions. Collaborating closely with IT support teams ensures training remains relevant and practical.

What is the difference between Help Desk Training vs Technical Support Specialist?

AspectHelp Desk TrainingTechnical Support Specialist
CredentialsOften requires certifications like CompTIA A+ or ITILTypically requires similar certifications, plus specialized knowledge
Work EnvironmentTraining sessions, workshops, online coursesCustomer support centers, remote troubleshooting, on-site support
Industry UsageUsed to prepare individuals for help desk rolesPerforms help desk functions in various industries

Help Desk Training focuses on educating individuals to perform help desk roles, emphasizing skills and certifications. In contrast, a Technical Support Specialist actively provides technical assistance to users, applying those skills in real-world scenarios. Both roles overlap in credentials and work environments, but Help Desk Training is more about preparation, while Technical Support Specialists are the practitioners.

What is Help Desk Training?

Help Desk Training refers to the education and preparation provided to individuals who support users with technical issues, such as computer problems or software questions. This training typically covers troubleshooting techniques, customer service skills, and knowledge of the organization's IT systems. The goal is to equip help desk staff with the skills they need to resolve user problems efficiently and professionally. Training may include hands-on exercises, simulations, and instruction on using ticketing systems and communication tools.
More about Help Desk Training jobs
What cities are hiring for Help Desk Training jobs? Cities with the most Help Desk Training job openings:
What states have the most Help Desk Training jobs? States with the most job openings for Help Desk Training jobs include:
What job categories do people searching Help Desk Training jobs look for? The top searched job categories for Help Desk Training jobs are:
Help Desk Training jobs near you
Infographic showing various Help Desk Training job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 18% Full Time, 78% Part Time, 1% Temporary, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Analyst

Help Desk Analyst

Beacon Health System

Granger, IN • On-site

$18.50 - $25/hr

Full-time

Posted 15 days ago

Beacon Health System rating

6.7

Company rating: 6.7 out of 10

Based on 139 frontline employees who took The Breakroom Quiz

563rd of 877 rated healthcare providers

Job description

Reports to the Manager, Technical Support or Director, Information Systems. Provides first-line user support and delivers quality customer service to Beacon Health System Help Desk customers. Receives requests, analyzes and diagnoses hardware and software problems, resolves problems, and answers questions. When necessary, directs inquiries or escalates problems to the appropriate staff. Utilizes problem management databases and Help Desk systems to troubleshoot service problems and provide immediate technical support.
MISSION, VALUES and SERVICE GOALS
  • MISSION: We deliver outstanding care, inspire health, and connect with heart.
  • VALUES: Trust. Respect. Integrity. Compassion.
  • SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Provides first-line user support and delivers quality customer service to Help Desk customers by:
  • Answering, evaluating and prioritizing all requests for assistance - - incoming telephone calls, voice mails, e-mails, in-person requests, etc.
  • Interviewing the customer to gather information about the question and/or problem. If appropriate, leading the customer through procedures to diagnose the problem.
  • Utilizing problem management databases and Help Desk systems to troubleshoot service problems and provide immediate technical support. Refers more-complex issues to appropriate staff.
  • Determining the source of the hardware, network or application question or problem. Then researching, isolating, analyzing, troubleshooting, providing a solution, and following up to ensure resolution.
  • Logging and tracking requests, using the call tracking database and thoroughly documenting all resolution activity. Populating the IS knowledge base with solutions to common problems.
  • Providing information to the appropriate IS staff for use in eliminating recurring problems. Also, documenting the information in the IS knowledge base.
  • Serving as IS customer liaison by interacting with customers at their work sites as assigned.
  • Noting trends in questions received by the Help Desk. Also, sharing this information with management so additional training can be provided.

Supports the overall operations of the IS Department by:
  • Assigning appropriate case level to incidents and assigning appropriate response levels.
  • Providing incident history, occurrence information, and reports to IS staff.
  • Providing basic Help Desk training and application support to IS staff.
  • Assisting with the diagnosis and resolution of unusual incidents.
  • Communicating work-around solutions to IS staff.
  • Participating in IS project implementations and providing project go-live assistance.
  • Performing system access functions, as assigned, following Beacon security processes and procedures.

Helps to improve Help Desk operations by:
  • Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.
  • Participating in generating Help Desk statistical reports.
  • Recommending and participating in developing procedures and guidelines for the Help Desk.
  • Maintaining Help Desk equipment and supplies.
  • Presenting ideas for software enhancement to IS management.
  • Participating in the development of Help Desk staff schedules, including time on the Help Desk, performing on-site customer service, and shadowing IS staff and customers.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
  • Providing excellent customer service at all times. Also, maintaining high customer satisfaction by delivering quality customer service as measured by customer satisfaction surveys and/or other measures approved by IS management.
  • Completing other job-related duties and special projects as assigned.
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements:
  • Attends and participates in department meetings and is accountable for all information shared.
  • Completes mandatory education, annual competencies and department specific education within established timeframes.
  • Completes annual employee health requirements within established timeframes.
  • Maintains license/certification, registration in good standing throughout fiscal year.
  • Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
  • Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
  • Adheres to regulatory agency requirements, survey process and compliance.
  • Complies with established organization and department policies.
  • Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
  • Leverage innovation everywhere.
  • Cultivate human talent.
  • Embrace performance improvement.
  • Build greatness through accountability.
  • Use information to improve and advance.
  • Communicate clearly and continuously.

Education and Experience
  • The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of an Associate's degree in Computer Science or a computer-related field from an accredited college or university (or equivalent course work and/or technical training). A minimum of two years of help desk or related experience (in the repair and/or diagnosis of PC hardware and peripherals) is required.

Knowledge & Skills
  • Requires knowledge of basic networking concepts and demonstrated proficiency in using personal computers.
  • Knowledge of the various applications/tools/utilities currently used by Beacon is desirable.
  • Requires the organization and time management skills necessary to prioritize requests and manage customer service expectations.
  • Requires the strong analytical, problem-solving and decision-making skills needed to identify problems and deliver solutions in a timely manner.
  • Demonstrates the ability to work pro-actively and independently as a member of a team.
  • Demonstrates the interpersonal and communication skills, both verbal and written, necessary to communicate and work with IS staff, customers, vendors, and service personnel in a professional, clear, courteous, and responsive manner.

Working Conditions
  • Works in an office environment.
  • May experience some mental/visual fatigue due to continued use of computer equipment.
  • Requires the ability to work a flexible schedule. Hours/shifts include weekends and holidays, and shifts may vary occasionally to ensure customers' needs are met.
  • Requires ability to take on call rotation and work occasional overtime in order to meet the demands associated with the position.

Physical Demands
  • Requires the physical ability and stamina (i.e., to sit, stand and/or walk for prolonged periods of time, lift, hold and carry objects weighing up to 30 pounds, use common computer hand tools, etc.) to perform the essential functions of the position.

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