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Help Desk Training Jobs (NOW HIRING)

Gunster Law Firm

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Help Desk & Training Manager

West Palm Beach, FL · On-site

The Help Desk & Training Manager will oversee the firm's technology help desk operations and technology training functions. This individual will be responsible for ensuring attorneys and staff ...

Global Channel Management, Inc.

Help DESK

Woodbridge, NJ · On-site

$18/hr

Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Help desk support needs A+, N+, or any other OEM vendor certification Help ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange ... Provides end user training instruction. Qualifications - Successful candidates must be dependable ...

Audacia Solutions

Help Desk

Washington, DC

$22.75 - $30.50/hr

Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange ... Provides end user training instruction. Qualifications - Successful candidates must be dependable ...

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Participate in ongoing training and certification programs * Continuously develop technical and ...

The Dirks Group

Help Desk

Wausau, WI

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Participate in ongoing training and certification programs * Continuously develop technical and ...

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Participate in ongoing training and certification programs * Continuously develop technical and ...

BTI

Help Desk Manager

Washington, DC · On-site

The laws apply to all types of work situations, including hiring, firing, promotions, harassment, training, wages, and benefits. Position Overview The Help Desk Manager will oversee Enterprise Help ...

FastTek

Help Desk

Detroit, MI · On-site

$19.75 - $26.75/hr

Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... Provide clear, concise instructions and training to users on common technical issues, empowering ...

Pomeroy

Help Desk Technician

Plano, TX · On-site

$18.75 - $25.25/hr

Help Desk Technician 1 Position Overview We are looking for a Help Desk Technician to join our team ... Provide professional and courteous assistance using established procedures and training.

Dsg-108ea1e0

Help Desk Manager

Plymouth, MN · On-site

$100 - $125/hr

Help Desk Manager Full Time Fargo, ND, US 2 days ago Requisition ID: 3664 Salary Range: $83,700.00 ... education, training, job location, number of years of experience related to this role and ...

1 point system

Help Desk

Dover, DE · On-site

$20 - $27/hr

The PS1 will provide input to training and/or documentation materials regarding the latest ... Required Skills Help Desk Experience 2 years Customer Service Experience 2 years

Dakota Supply Group

Help Desk Manager

Fargo, ND · On-site

$83K - $139K/yr

... education, training, job location, number of years of experience related to this role and ... DSG is seeking a Help Desk Manager to join their IT team. In this full time, salaried, exempt ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

IT Help Desk Manager Department: Information Technology Reports To: Vice President of Information ... Equivalent military education, technical training, and relevant military leadership or information ...

Dakota Supply Group

Help Desk Manager

Plymouth, MN · On-site

$83K - $139K/yr

... education, training, job location, number of years of experience related to this role and ... DSG is seeking a Help Desk Manager to join their IT team. In this full time, salaried, exempt ...

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Help Desk Training information

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$23

$33

How much do help desk training jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for help desk training in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is help desk training?

Help Desk Training refers to the education and preparation provided to individuals who support users with technical issues, such as computer problems or software questions. This training typically covers troubleshooting techniques, customer service skills, and knowledge of the organization's IT systems. The goal is to equip help desk staff with the skills they need to resolve user problems efficiently and professionally. Training may include hands-on exercises, simulations, and instruction on using ticketing systems and communication tools.

What are the key skills and qualifications needed to thrive in help desk training, and why are they important?

To thrive in Help Desk Training, you need a solid understanding of IT fundamentals, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as remote support tools, is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting and instructing users. These skills and qualifications are vital to ensure efficient issue resolution, high customer satisfaction, and the smooth operation of IT support processes.

What are some typical challenges faced by professionals in help desk training roles, and how can they be overcome?

Professionals in Help Desk Training roles often face challenges such as addressing varying skill levels among trainees and keeping training materials up-to-date with rapidly evolving technology. To overcome these obstacles, it's important to tailor training sessions to accommodate different learning styles and regularly review and revise content to reflect the latest systems and software. Additionally, effective communication and feedback mechanisms help trainers identify knowledge gaps and improve future sessions. Collaborating closely with IT support teams ensures training remains relevant and practical.

What is the difference between Help Desk Training vs Technical Support Specialist?

AspectHelp Desk TrainingTechnical Support Specialist
CredentialsOften requires certifications like CompTIA A+ or ITILTypically requires similar certifications, plus specialized knowledge
Work EnvironmentTraining sessions, workshops, online coursesCustomer support centers, remote troubleshooting, on-site support
Industry UsageUsed to prepare individuals for help desk rolesPerforms help desk functions in various industries

Help Desk Training focuses on educating individuals to perform help desk roles, emphasizing skills and certifications. In contrast, a Technical Support Specialist actively provides technical assistance to users, applying those skills in real-world scenarios. Both roles overlap in credentials and work environments, but Help Desk Training is more about preparation, while Technical Support Specialists are the practitioners.

More about Help Desk Training jobs

What cities are hiring for Help Desk Training jobs?

Cities with the most Help Desk Training job openings:

What states have the most Help Desk Training jobs?

States with the most job openings for Help Desk Training jobs include:

What job categories do people searching Help Desk Training jobs look for?

The top searched job categories for Help Desk Training jobs are:

Help Desk Training jobs near you
Infographic showing various Help Desk Training job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk & Training Manager

Gunster

West Palm Beach, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Gunster seeks a full-time Help Desk & Training Manager in its West Palm Beach office. The Help Desk & Training Manager will oversee the firm's technology help desk operations and technology training functions. This individual will be responsible for ensuring attorneys and staff receive timely, high-quality technical support while also developing and delivering training initiatives that enhance technology proficiency across the firm.
Key Responsibilities:
Help Desk Management
  • Manage and lead the help desk team, ensuring prompt and effective resolution of technical issues for attorneys and staff.
  • Oversee ticketing system operations, workflows, and escalation procedures.
  • Coordinate with other IT teams on system upgrades, rollouts, and incident management.
  • Develop and maintain a knowledge base of common issues and solutions.
  • Develop on-call and after-hours coverage schedules to ensure support availability outside standard business hours..
  • Oversee deployment, configuration, and troubleshooting of desktops, laptops, mobile devices, printers, and peripherals firm-wide.
  • Provide white-glove technical support for attorneys, partners, and firm leadership, including courtroom, conference room, and remote/hybrid work technology needs.
  • Coordinate technology support for depositions, hearings, closings, client meetings, and firm events as needed.
  • Ensure remote and traveling attorneys have reliable access to firm systems, VPN, and mobile technology.

Training & Development
  • Manage and lead the technology training team.
  • Develop and oversee firm-wide training programs on legal technology platforms, software applications, and firm-specific systems.
  • Oversee onboarding technology training for new hires, including attorneys, paralegals, and administrative staff, ensuring consistent, effective delivery of training.
  • Assess training needs through surveys, feedback, and consultation with department leaders; measure training results and effectiveness.
  • Create and maintain training materials for new software rollouts, ongoing training and role-specific training and create user guides, quick reference cards, and e-learning content.
  • Coordinate training schedules and delivery formats (in-person, virtual, self-paced) across all firm offices to maximize attendance and effectiveness.

Qualifications:
  • Bachelor's degree in Information Technology, Business Administration, Education, or a related field.
  • Minimum of 5+ years of experience in IT support and/or training, with 3+ years in a supervisory or management role.
  • Experience working in a law firm or professional services environment strongly preferred
  • Proficiency with legal technology platforms such as document management systems (e.g., iManage, NetDocuments), practice management software, and Microsoft 365.
  • Familiarity with help desk ticketing systems (e.g., ServiceNow, Freshdesk, Zendesk).
  • Experience with learning management systems (LMS) and e-learning development tools.
  • Strong leadership, communication, and interpersonal skills.
  • Ability to manage multiple priorities and projects simultaneously.
  • ITIL certification or equivalent training is a plus.

Why Gunster?
At Gunster, Florida's Law Firm for Leaders, excellence in service starts with an investment in our people. Since 1925, we've built a culture rooted in collaboration, servant leadership, and a genuine commitment to our clients and the communities we call home. With more than 340 attorneys and 350 dedicated professional staff across 13 offices statewide, we offer the sophistication of a large firm with a team-first environment where every person matters. Our commitment to our people has earned us consistent recognition by Florida Trend as one of the "Best Companies to Work For in Florida," and we're proud that our professionals don't just build careers here-they thrive. Learn more at www.gunster.com.
Benefits & Perks
At Gunster, we are committed to supporting the health, well-being, financial security, and professional growth of our employees and their families through a comprehensive benefits package, including:
  • Medical, dental, and vision insurance
  • Firm-paid life and disability insurance
  • A strong wellness program and Employee Assistance Program (EAP)
  • Generous paid time off, 10 paid holidays, paid parental leave, and paid community service opportunities
  • Tuition reimbursement to support professional development and career growth
  • 401(k) plan with employer matching and profit-sharing contributions
  • Annual holiday bonuses

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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