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Help Desk Training Jobs in New York (NOW HIRING)

Global Channel Management, Inc.

Help DESK

Woodbridge, NJ · On-site

$18/hr

Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Help desk support needs A+, N+, or any other OEM vendor certification Help ...

Noblesoft Technologies

Help Desk Agent

Melville, NY · On-site

$17.50 - $22.25/hr

Help Desk Agent Location: Melville, NY 11747 Mode : Contract (6+ Months) The L2 IT Help Desk ... Training: Assist in training field workers on new technologies and IT systems to enhance their ...

Noblesoft Technologies

Help Desk Agent

Brooklyn, NY · On-site

$18 - $22.75/hr

Help Desk Agent Location: Brooklyn, NY 11217 Mode : Contract (6+ Months) The L2 IT Help Desk ... Training: Assist in training field workers on new technologies and IT systems to enhance their ...

Solaris Health Holdings

Help Desk Technician

Plainview, NY · On-site

$20.25 - $27.50/hr

GENERAL SUMMARY The Help Desk Technician will serve as the first point of contact for customers to ... Annual Compliance Training. CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS * Microsoft ...

Mploylab

Lead, Technology Help Desk

Manhattan, NY · On-site

$150 - $200/hr

Develop and deliver technical training for new hires. * Troubleshoot and resolve advanced technical ... Help Desk Manager or Senior IT Lead role managing 5+ team members. * 2+ years of Apple ...

TEKsystems

Help Desk Analyst

Harrison, NY · On-site

$28 - $32/hr

... desk support to their clients. Their current student information systems support group is looking ... Conducts informal training sessions for school district clerical support staff to help them become ...

TEKsystems

Help Desk Analyst

Harrison, NY

$28 - $32/hr

... desk support to their clients. Their current student information systems support group is looking ... Conducts informal training sessions for school district clerical support staff to help them become ...

Star Group LP

Help Desk Analyst

Woodbury, NY · On-site

$21.50 - $29.50/hr

Support technology set up for training rooms and conference rooms for classes, meetings, and ... As a Help Desk Analyst, you will be part of an evolving organization that built its reputation on ...

Star Group LP

Help Desk Analyst

Woodbury, NY · On-site

$21.50 - $29.50/hr

Support technology set up for training rooms and conference rooms for classes, meetings, and ... As a Help Desk Analyst, you will be part of an evolving organization that built its reputation on ...

J.McLaughlin

Help Desk Analyst

Brooklyn, NY · On-site

$23 - $26.50/hr

Computer software and/or hardware technical training and/or earned college hours is a plus. * Prior experience in a Help Desk or Technical Support call center with working knowledge of POS software ...

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All JobsHelp Desk Training JobsHelp Desk Training Jobs in New York

Help Desk Training information

See New York salary details

$13

$25

$37

How much do help desk training jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for help desk training in New York is $25.33, according to ZipRecruiter salary data. Most workers in this role earn between $21.06 and $28.41 per hour, depending on experience, location, and employer.

What is help desk training?

Help Desk Training refers to the education and preparation provided to individuals who support users with technical issues, such as computer problems or software questions. This training typically covers troubleshooting techniques, customer service skills, and knowledge of the organization's IT systems. The goal is to equip help desk staff with the skills they need to resolve user problems efficiently and professionally. Training may include hands-on exercises, simulations, and instruction on using ticketing systems and communication tools.

What are the key skills and qualifications needed to thrive in help desk training, and why are they important?

To thrive in Help Desk Training, you need a solid understanding of IT fundamentals, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as remote support tools, is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting and instructing users. These skills and qualifications are vital to ensure efficient issue resolution, high customer satisfaction, and the smooth operation of IT support processes.

What are some typical challenges faced by professionals in help desk training roles, and how can they be overcome?

Professionals in Help Desk Training roles often face challenges such as addressing varying skill levels among trainees and keeping training materials up-to-date with rapidly evolving technology. To overcome these obstacles, it's important to tailor training sessions to accommodate different learning styles and regularly review and revise content to reflect the latest systems and software. Additionally, effective communication and feedback mechanisms help trainers identify knowledge gaps and improve future sessions. Collaborating closely with IT support teams ensures training remains relevant and practical.

What is the difference between Help Desk Training vs Technical Support Specialist?

AspectHelp Desk TrainingTechnical Support Specialist
CredentialsOften requires certifications like CompTIA A+ or ITILTypically requires similar certifications, plus specialized knowledge
Work EnvironmentTraining sessions, workshops, online coursesCustomer support centers, remote troubleshooting, on-site support
Industry UsageUsed to prepare individuals for help desk rolesPerforms help desk functions in various industries

Help Desk Training focuses on educating individuals to perform help desk roles, emphasizing skills and certifications. In contrast, a Technical Support Specialist actively provides technical assistance to users, applying those skills in real-world scenarios. Both roles overlap in credentials and work environments, but Help Desk Training is more about preparation, while Technical Support Specialists are the practitioners.

What are popular job titles related to Help Desk Training jobs in New York?

For Help Desk Training jobs in New York, the most frequently searched job titles are:

What job categories do people searching Help Desk Training jobs in New York look for?

The top searched job categories for Help Desk Training jobs in New York are:

What cities in New York are hiring for Help Desk Training jobs?

Cities in New York with the most Help Desk Training job openings:

Help Desk Training jobs near you
Infographic showing various Help Desk Training job openings in New York as of August 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $52,682 per year, or $25.3 per hour.

Help DESK

Global Channel Management, Inc.

Woodbridge, NJ • On-site

$18/hr

Contractor

Re-posted 17 hours ago

Job description

Company Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.  Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.  Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. 


Qualifications

Help desk support needs A+, N+, or  any other OEM vendor certification

Help desk support  1-5 years experience

Provide
first-level remote IT services or assist in the delivery of higher
level services to our customers Properly enter all calls into the
helpdesk system


Help desk support must be team player

Additional Information

$18/hr

12months

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Social media

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