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Help Desk Training Jobs Near Me

VIVA USA INC

Help Desk Analyst

Columbus, OH · On-site +1

$19.75 - $27/hr

Remote The Help Desk Analyst provides Tier 1 technical assistance and program support for statewide ... Training & Documentation Assist in developing training materials and deliver training sessions for ...

DwyerOmega

Help Desk Analyst III

Westerville, OH · On-site

$26 - $33/hr

We are in search of a Senior Help Desk Analyst III to ensure that end-user computer hardware ... I. Manage end-user training to minimize support issues, increase productivity, increase user ...

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As of Aug 14, 2026, the average hourly pay for help desk training in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

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Help Desk Training jobs near you
A map of the United States highlighting the number of Help Desk Training job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Help Desk Training job openings in each state, with California having the most at 2 and Alaska the least at 0.

Help Desk Technician

Astute Technology Management LLC

Columbus, OH • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Location: Columbus, Ohio
Regular Hours: 40 per week, M-F, office open 7am to 6pm EST
Pay Range: $19.00 to $24.00 Hourly
Employment Type: Full-time
Exempt Status: Non-Exempt
PTO Classification: H1

**This position is on-site in our Columbus, Ohio office. Hybrid privilege available after 90 days of employment.

Who We Are

At Astute Technology Management, we're more than just an IT services provider-we're a team of passionate professionals committed to helping small and mid-sized businesses thrive. Based in Central Ohio and growing across the Eastern U.S., we deliver smart, reliable IT solutions-from cybersecurity and network management to outsourced support. Our clients count on us because we're responsive, resourceful, and genuinely invested in their success.

Position Overview

As a Help Desk Technician, you'll be the first point of contact for our clients' end users -solving problems, sharing knowledge, and making their day easier. You'll work alongside a team that's upbeat, curious, and always ready to jump in. If you enjoy fast-paced work, take pride in helping others, and love figuring things out, this role is a great fit.

Key Responsibilities

  • Serve as the first point of contact for support, responding promptly and kindly to calls and emails, and ensuring every client feels heard and supported.
  • Open, document, and resolve Help Desk tickets efficiently, keeping records accurate and clients updated throughout the process.
  • Gather and document incident details during first-level phone support, making sure client needs and expectations are clearly understood and communicated.
  • Follow company guidelines for ticket creation and triage, updating information as needed and ensuring fair distribution of workload among the team.
  • Provide expert support for mobile devices, desktops, laptops (Windows and Mac), and Microsoft 365, including installation, configuration, and troubleshooting.
  • Proactively address hardware, software, network, and printing issues, and facilitate new device setups on client networks.
  • Conduct and document network audits, and maintain up-to-date client infrastructure records.
  • Keep clients informed about the progress of their requests and any changes or outages, ensuring transparency and trust.

Qualifications

  • Minimum 2 years' experience in Help Desk or Technical Support.
  • High School diploma or equivalent
  • Exemplary customer service skills and a client-first mindset.
  • CompTIA A+ and Network+ (or commitment to complete within 6 months of hire).
  • MTA - Operating, Networking, and Security Fundamentals (or equivalent).
  • Basic network troubleshooting skills.
  • Experience supporting Windows and MacOS environments.
  • Strong communication, active listening, and problem-solving skills.
  • Ability to multi-task, adapt quickly, and work well in a team.

Benefits

  • 100% paid employee health care premium
  • 100% paid employee AD&D, STD, and LTD premiums
  • 401(k) or Roth with 4% company match (fully vested on eligibility after 90 days)
  • Low-cost dental and vision coverage
  • Financial assistance for ongoing professional development and training
  • Monthly mobile phone allowance
  • 15 days PTO annually (accrued) and Flex Time
  • 6 paid holidays
  • Client review spot bonuses

Working Conditions

  • Hybrid role requiring regular office presence
  • Sitting for extended periods of time
  • Dexterity of hands and fingers to operate a computer equipment, and similar tools

Why Astute?

We're committed to your growth and well-being. You'll join a team that values your expertise, encourages learning, and celebrates success. If you're ready to make a difference for our clients and your colleagues, we'd love to meet you.

Ready to join a team that values your growth and puts clients first? Apply today and help us deliver exceptional IT services across the region.