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Help Desk Training Jobs in Atlanta, GA (NOW HIRING)

Yancey Bros. Co.

Help Desk Technician

Austell, GA · On-site

$18 - $24.25/hr

As a Help Desk Technician your main focus is to assist employees with technical support and ... End user training as required * Create/Update/Delete user accounts * Assists Network Administrator ...

Yancey Bros.co

Help Desk Technician

Austell, GA · On-site

$18 - $24.25/hr

As a Help Desk Technician your main focus is to assist employees with technical support and ... End user training as required * Create/Update/Delete user accounts * Assists Network Administrator ...

Yancey Bros Co

Help Desk Technician

Austell, GA · On-site

$18 - $24.25/hr

As a Help Desk Technician your main focus is to assist employees with technical support and ... End user training as required * Create/Update/Delete user accounts * Assists Network Administrator ...

R2 Technologies Corporation

Help Desk Analyst 2

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 2 (689398) Location: Decatur, GA 30033 Onsite Duration: Long-Term Contract The ... Receives additional training as required, to gain full proficiency and experience in all areas.

Seneca Resources Company, LLC

IT Help Desk

Norcross, GA · On-site

IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 ... training, and excellent opportunities for career advancement. In turn, we look for only the best ...

Georgia

Help Desk Analyst 1

East Point, GA · Hybrid

$49K/yr

Help Desk Analyst 1 Agency: Department of Revenue Job Requisition ID: JR0000003304 Shift: Not ... The Department of Revenue offers alternative work schedules, training opportunities, recognition ...

Hooters

HELP DESK TECH TIER 2

Atlanta, GA

$45K/yr

... training Tier I analysts. • Participate in projects, tasks, and responsibilities including ... help desk techs regarding the overall performance of the help desk. • Oversee the daily ...

Hooters

HELP DESK TECH TIER 2

Atlanta, GA · On-site

$45K/yr

... training Tier I analysts. • Participate in projects, tasks, and responsibilities including ... help desk techs regarding the overall performance of the help desk. • Oversee the daily ...

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All JobsHelp Desk Training JobsHelp Desk Training Jobs in Atlanta, GA

Help Desk Training information

See Atlanta, GA salary details

$12

$22

$32

How much do help desk training jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for help desk training in Atlanta, GA is $22.26, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $24.95 per hour, depending on experience, location, and employer.

What is help desk training?

Help Desk Training refers to the education and preparation provided to individuals who support users with technical issues, such as computer problems or software questions. This training typically covers troubleshooting techniques, customer service skills, and knowledge of the organization's IT systems. The goal is to equip help desk staff with the skills they need to resolve user problems efficiently and professionally. Training may include hands-on exercises, simulations, and instruction on using ticketing systems and communication tools.

What are the key skills and qualifications needed to thrive in help desk training, and why are they important?

To thrive in Help Desk Training, you need a solid understanding of IT fundamentals, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as remote support tools, is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting and instructing users. These skills and qualifications are vital to ensure efficient issue resolution, high customer satisfaction, and the smooth operation of IT support processes.

What are some typical challenges faced by professionals in help desk training roles, and how can they be overcome?

Professionals in Help Desk Training roles often face challenges such as addressing varying skill levels among trainees and keeping training materials up-to-date with rapidly evolving technology. To overcome these obstacles, it's important to tailor training sessions to accommodate different learning styles and regularly review and revise content to reflect the latest systems and software. Additionally, effective communication and feedback mechanisms help trainers identify knowledge gaps and improve future sessions. Collaborating closely with IT support teams ensures training remains relevant and practical.

What is the difference between Help Desk Training vs Technical Support Specialist?

AspectHelp Desk TrainingTechnical Support Specialist
CredentialsOften requires certifications like CompTIA A+ or ITILTypically requires similar certifications, plus specialized knowledge
Work EnvironmentTraining sessions, workshops, online coursesCustomer support centers, remote troubleshooting, on-site support
Industry UsageUsed to prepare individuals for help desk rolesPerforms help desk functions in various industries

Help Desk Training focuses on educating individuals to perform help desk roles, emphasizing skills and certifications. In contrast, a Technical Support Specialist actively provides technical assistance to users, applying those skills in real-world scenarios. Both roles overlap in credentials and work environments, but Help Desk Training is more about preparation, while Technical Support Specialists are the practitioners.

What are popular job titles related to Help Desk Training jobs in Atlanta, GA?

For Help Desk Training jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Help Desk Training jobs in Atlanta, GA look for?

The top searched job categories for Help Desk Training jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Help Desk Training jobs?

Cities near Atlanta, GA with the most Help Desk Training job openings:

Help Desk Training jobs near you
Infographic showing various Help Desk Training job openings in Atlanta, GA as of August 2026, with employment types broken down into 71% Full Time, 25% Part Time, and 4% Contract. Highlights an 100% In-person job distribution, with an average salary of $46,307 per year, or $22.3 per hour.

Help Desk Technician III

Clayton County Water Authority

Morrow, GA

$26.37 - $40.88/hr

Full-time

Medical, Dental, Life, Retirement

Posted 3 days ago

New

Job description

POSITION:                           Help Desk Technician III

DEPARTMENT:                    Information Technology

PAYGRADE:                          106(NE)

PAY:                                          Min: $26.372 Mid: $33.624 Max: $40.876                                                                         

DEADLINE:                           Weds, September 02, 2026

Help Desk Technician III

JOB SUMMARY:

The purpose of this position is to provide routine, Tier I, technical support to CCWA end users and to monitor systems for critical and/or urgent messages. Provides highly responsive help desk services to the users of CCWA’s computing environment.

ESSENTIAL JOB FUNCTIONS:

Monitors the help desk support que by answering calls, chats, and emails; determines nature of problems and troubleshoots issues; provides resolution to routine issues or escalates requests to appropriate Tier II support personnel; and documents all reported issues in the call tracking system.

Assists System Administrator with hardware tracking and maintenance activities; documents hardware components; replaces defective hardware; sets-up and distributes computer equipment; installs software; and coordinates shipment of defective hardware for repair or replacement as directed.

Installs special desktop/laptop configurations and image deployments as assigned.

Processes a variety of documentation associated with Department/Division operations within designated timeframes and per established procedures.

Maintains user accounts. Performs other assigned duties.

 

MINIMUM REQUIREMENTS TO PERFORM WORK:

High School Diploma or GED plus one (1) years of work experience in any field or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all CCWA or departmental policies, practices, and procedures necessary to function effectively in the position.

Required Licenses/Certifications: 

Must possess and maintain a valid Georgia driver’s license.

Preferred: A+

PHYSICAL DEMANDS:

This position classifies the physical exertion requirements as light work involving lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 20 pounds.

Tasks typically involve some combination of stooping, kneeling, crouching, and crawling; tasks may also involve some pushing and/or pulling of objects and materials of moderate weight. Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.

WORK ENVIRONMENT:

Essential functions are regularly performed without exposure to adverse environmental conditions.

Work is performed in a relatively safe, secure, and stable work environment.

At CCWA, it is our policy to provide equal employment opportunities to all employees, including temporary employees, and applicants for employment based on qualifications, abilities, and merit. Therefore, CCWA prohibits discrimination against employees, applicants or any other legally covered persons because of race, color, religion, national origin, age, sex (including pregnancy, sexual orientation and gender identity or expression), citizenship, genetic information, disability status, past, current, or prospective membership in the uniformed services or any other characteristic protected under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to job advertisements, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.