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Help Desk Training Jobs in Boston, MA (NOW HIRING)

Suzor IT

Help Desk Technician

East Walpole, MA · On-site

$22.50/hr

Providing basic computer training. Help Desk Technician Requirements: * 2+ years of customer service experience. * Relevant License/Certification - CompTIA A+ (Preferred) * Excellent written and ...

Suzor IT

Help Desk Technician

East Walpole, MA · On-site

Providing basic computer training. Help Desk Technician Requirements: * 2+ years of customer service experience. * Relevant License/Certification - CompTIA A+ (Preferred) * Excellent written and ...

KECHES LAW GROUP PC

Help Desk Technician

Milton, MA · On-site

$60K - $80K/yr

... help desk environment. * Strong working knowledge of Windows 10/11, basic macOS support, and ... Monday - Friday, 8:30 AM - 5:00 PM * Full-time * After the training period, one work-from-home day ...

KECHES LAW GROUP PC

Help Desk Technician

Milton, MA · On-site

$60K - $80K/yr

... help desk environment. * Strong working knowledge of Windows 10/11, basic macOS support, and ... Monday - Friday, 8:30 AM - 5:00 PM * Full-time * After the training period, one work-from-home day ...

Vinfen

Help Desk Associate

Cambridge, MA · On-site

$19.23/hr

... help desk support directly to Vinfen end users and to critical internal IT functions. Your work ... We offer great training, great benefits, career growth and job security! * Medical, Dental and ...

Keches Law Group

Help Desk Technician

Milton, MA · On-site

$60K - $80K/yr

... help desk environment. * Strong working knowledge of Windows 10/11, basic macOS support, and ... Monday - Friday, 8:30 AM - 5:00 PM * Full-time * After the training period, one work-from-home day ...

TeamLogic IT

Help Desk Technician

Woburn, MA · On-site

$21.25 - $28.75/hr

Help Desk Technician TeamLogic IT of Northeastern Massachusetts About Us: We are an IT Managed ... As a result, we are constantly providing our teams with the highest level of support, training and ...

bostonmit

Help Desk Technician (Level 1/2)

Waltham, MA · On-site

$58K - $72K/yr

The Role As a Help Desk Technician, you'll be the first point of contact for our clients' IT needs ... Paid certifications and training (we invest in your growth) * Clear promotion path: L1 → L2 → ...

Fintech

Help Desk Support

Beverly, MA · On-site

$45K/yr

Fintech's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities ...

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All JobsHelp Desk Training JobsHelp Desk Training Jobs in Boston, MA

Help Desk Training information

See Boston, MA salary details

$13

$25

$36

How much do help desk training jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for help desk training in Boston, MA is $25.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $28.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in help desk training, and why are they important?

To thrive in Help Desk Training, you need a solid understanding of IT fundamentals, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as remote support tools, is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting and instructing users. These skills and qualifications are vital to ensure efficient issue resolution, high customer satisfaction, and the smooth operation of IT support processes.

What are some typical challenges faced by professionals in help desk training roles, and how can they be overcome?

Professionals in Help Desk Training roles often face challenges such as addressing varying skill levels among trainees and keeping training materials up-to-date with rapidly evolving technology. To overcome these obstacles, it's important to tailor training sessions to accommodate different learning styles and regularly review and revise content to reflect the latest systems and software. Additionally, effective communication and feedback mechanisms help trainers identify knowledge gaps and improve future sessions. Collaborating closely with IT support teams ensures training remains relevant and practical.

What is the difference between Help Desk Training vs Technical Support Specialist?

AspectHelp Desk TrainingTechnical Support Specialist
CredentialsOften requires certifications like CompTIA A+ or ITILTypically requires similar certifications, plus specialized knowledge
Work EnvironmentTraining sessions, workshops, online coursesCustomer support centers, remote troubleshooting, on-site support
Industry UsageUsed to prepare individuals for help desk rolesPerforms help desk functions in various industries

Help Desk Training focuses on educating individuals to perform help desk roles, emphasizing skills and certifications. In contrast, a Technical Support Specialist actively provides technical assistance to users, applying those skills in real-world scenarios. Both roles overlap in credentials and work environments, but Help Desk Training is more about preparation, while Technical Support Specialists are the practitioners.

What is help desk training?

Help Desk Training refers to the education and preparation provided to individuals who support users with technical issues, such as computer problems or software questions. This training typically covers troubleshooting techniques, customer service skills, and knowledge of the organization's IT systems. The goal is to equip help desk staff with the skills they need to resolve user problems efficiently and professionally. Training may include hands-on exercises, simulations, and instruction on using ticketing systems and communication tools.

What are popular job titles related to Help Desk Training jobs in Boston, MA?

For Help Desk Training jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Help Desk Training jobs in Boston, MA look for?

The top searched job categories for Help Desk Training jobs in Boston, MA are:

Help Desk Training jobs near you
Infographic showing various Help Desk Training job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $52,314 per year, or $25.2 per hour.

Help Desk Technician

Institution for Savings

Ipswich, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Help Desk Technician

The Institution for Savings is seeking a Help Desk Technician to provide general in-house technical support, assisting with installation, maintenance and troubleshooting of personal computer hardware and software. Involves general network and system administration to ensure smooth and efficient operations.

Responsibilities:

  • Answers, evaluates, and prioritizes incoming Help Desk request for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
  • Interviews user to collect information about problems and leads user through diagnostic procedures to determine source of error.
  • Determines whether problem is caused by Software or hardware for example MS Word, MS Outlook, Jack Henry’s Xperience or other Bank supported software, printers, cables or telephone.
  • Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring to more complex problems to supervisor or tier II technical staff.
  • Logs and tracks requests using Help Desk tracking system and maintain history records and related problem documentation.
  • Prepare standard statistical reports, such as Help Desk incident reports.
  • Analyzes and evaluates incident reports and makes recommendations to reduce Help Desk incident rate.
  • Tests software and hardware to evaluate ease of use and whether products will aid users in performing work.
  • Writes or revises user training materials as needed.
  • Trains users on software and hardware as needed.
  • Installs personal computers, software and peripheral equipment.
  • Participates in a Saturday on-call rotation.
  • Writes or revises infrastructure run books/application materials as needed.

Job Qualifications:

  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Advanced knowledge of the Microsoft Office Suite.
  • Excellent written, verbal and interpersonal communication skills.
  • Strong organizational skills to perform and prioritize a high volume of tasks simultaneously.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Knowledge of Jack Henry Database software.
  • Knowledge of MCP, Microsoft 365 Certified Administrator, CompTIA IT Fundamentals+(ITF+) and/or CompTIA A+
  • Embrace a team-oriented culture and work collaboratively across the Bank to support the Bank’s strategic growth plans.

Hourly Range: $26.50-$35.00

The salary range listed is just one component of the Bank’s total compensation package. Other rewards include fully paid medical, dental and vision insurance, as well as dollar-for-dollar 401(k) match up to 10%; life insurance; disability plan; pension plan after 2 years of service; generous vacation and paid-time off; and quarterly incentive.

The Institution for Savings is an Equal Opportunity Employer.

Member FDIC. Member DIF.