REMOTE Cybersecurity Engineer : - This role is responsible for securing enterprise infrastructure ... help desk issues. - Lead response efforts during security incidents and outages. - Conduct user ...
Quick apply
REMOTE Cybersecurity Engineer : - This role is responsible for securing enterprise infrastructure ... help desk issues. - Lead response efforts during security incidents and outages. - Conduct user ...
Quick apply
REMOTE Cybersecurity Engineer : - This role is responsible for securing enterprise infrastructure ... help desk issues. - Lead response efforts during security incidents and outages. - Conduct user ...
REMOTE Cybersecurity Engineer : - This role is responsible for securing enterprise infrastructure ... help desk issues. - Lead response efforts during security incidents and outages. - Conduct user ...
Quick apply
REMOTE Cybersecurity Engineer : - This role is responsible for securing enterprise infrastructure ... help desk issues. - Lead response efforts during security incidents and outages. - Conduct user ...
REMOTE Cybersecurity Engineer : - This role is responsible for securing enterprise infrastructure ... help desk issues. - Lead response efforts during security incidents and outages. - Conduct user ...
Quick apply
REMOTE Cybersecurity Engineer : - This role is responsible for securing enterprise infrastructure ... help desk issues. - Lead response efforts during security incidents and outages. - Conduct user ...
Gloucester, MA ยท Remote
Medical
Dental
Vision
Retirement
Remote Position with occasional travel to the office in Gloucester, MA *Applicants residing within ... Collaborate with developers, help desk staff, and program stakeholders to validate documentation ...
Gloucester, MA ยท Remote
Medical
Dental
Vision
Retirement
Remote Position with occasional travel to the office in Gloucester, MA *Applicants residing within ... Collaborate with developers, help desk staff, and program stakeholders to validate documentation ...
Boston, MA ยท On-site +1
$150K - $190K/yr
Lead, mentor, and grow a high-performing IT team (help desk, sysadmins; onsite & remote) * Build the IT roadmap (12-18 months) aligned to business goals, security posture, support scale and ...
Quick apply
Boston, MA ยท On-site +1
$150K - $190K/yr
Lead, mentor, and grow a high-performing IT team (help desk, sysadmins; onsite & remote) * Build the IT roadmap (12-18 months) aligned to business goals, security posture, support scale and ...
Everett, MA ยท Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT ... help desk environment for a specific contract in support of a customer with high demands for ...
Everett, MA ยท Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT ... help desk environment for a specific contract in support of a customer with high demands for ...
Lowell, MA ยท Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT ... help desk environment for a specific contract in support of a customer with high demands for ...
Lowell, MA ยท Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT ... help desk environment for a specific contract in support of a customer with high demands for ...
Malden, MA ยท Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT ... help desk environment for a specific contract in support of a customer with high demands for ...
Malden, MA ยท Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT ... help desk environment for a specific contract in support of a customer with high demands for ...
Boston, MA ยท Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT ... help desk environment for a specific contract in support of a customer with high demands for ...
Boston, MA ยท Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT ... help desk environment for a specific contract in support of a customer with high demands for ...
Lexington, MA ยท Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT ... help desk environment for a specific contract in support of a customer with high demands for ...
Lexington, MA ยท Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT ... help desk environment for a specific contract in support of a customer with high demands for ...
REMOTE Cybersecurity Engineer : - This role is responsible for securing enterprise infrastructure ... help desk issues. - Lead response efforts during security incidents and outages. - Conduct user ...
Quick apply
REMOTE Cybersecurity Engineer : - This role is responsible for securing enterprise infrastructure ... help desk issues. - Lead response efforts during security incidents and outages. - Conduct user ...
Waltham, MA ยท On-site +1
$55K - $65K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Ability to work independently as part of a team that is largely remote * Bachelor's Degree, certification in a related field or 2 years experience working in a technical support, help desk, or SAAS ...
Waltham, MA ยท On-site +1
$55K - $65K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Ability to work independently as part of a team that is largely remote * Bachelor's Degree, certification in a related field or 2 years experience working in a technical support, help desk, or SAAS ...
Location At DoiT, calling us 'remote friendly' would be an understatement. That said, our Head of ... It's helping coach sellers through relevant DoiT policies and finding creative paths to win ...
Quick apply
Location At DoiT, calling us 'remote friendly' would be an understatement. That said, our Head of ... It's helping coach sellers through relevant DoiT policies and finding creative paths to win ...
Gloucester, MA ยท Remote
$60.25 - $79.75/hr
Medical
Dental
Vision
Retirement
Remote Position with occasional travel to the office in Gloucester, MA *Applicants residing within ... Collaborate closely with help desk staff, database specialists, scientists, councils, state ...
Gloucester, MA ยท Remote
$60.25 - $79.75/hr
Medical
Dental
Vision
Retirement
Remote Position with occasional travel to the office in Gloucester, MA *Applicants residing within ... Collaborate closely with help desk staff, database specialists, scientists, councils, state ...
Needham, MA ยท Remote
$22 - $30.25/hr
Medical
Dental
Retirement
PTO
... Remote or Needham, MA Schedule Monday-Friday, 9:00 AM-6:00 PM Pay Band $22.00-$30.25 per hour About ... The right person does not need to be a network engineer or generic IT help desk technician. We are ...
Quick apply
Needham, MA ยท Remote
$22 - $30.25/hr
Medical
Dental
Retirement
PTO
... Remote or Needham, MA Schedule Monday-Friday, 9:00 AM-6:00 PM Pay Band $22.00-$30.25 per hour About ... The right person does not need to be a network engineer or generic IT help desk technician. We are ...
Boston, MA ยท On-site +1
Retirement
PTO
Provide Level 2 support for complex technical issues escalated from the Help Desk * Participate in ... git), remote assistance, image deployment, various native and centrally managed encryption ...
Boston, MA ยท On-site +1
Retirement
PTO
Provide Level 2 support for complex technical issues escalated from the Help Desk * Participate in ... git), remote assistance, image deployment, various native and centrally managed encryption ...
Boston, MA ยท Remote
$18.50/hr
The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands ...
Boston, MA ยท Remote
$18.50/hr
The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands ...
Lowell, MA ยท Remote
$18.50/hr
The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands ...
Lowell, MA ยท Remote
$18.50/hr
The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands ...
Burlington, MA ยท On-site +1
$146K - $180K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Keeping a detailed log of all customer interactions and preparing resolution reports for issues reported by the customer; and Utilizing and administering the help desk software. Hybrid remote ...
Burlington, MA ยท On-site +1
$146K - $180K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Keeping a detailed log of all customer interactions and preparing resolution reports for issues reported by the customer; and Utilizing and administering the help desk software. Hybrid remote ...
Boston, MA ยท Remote
Medical
Dental
Vision
Life
Retirement
PTO
Location Remote (USA): Preference for candidates with l ife Sciences, hospitality, or generalist ... connectivity, help desk, performance monitoring, data security, disaster recovery ...
New
Boston, MA ยท Remote
Medical
Dental
Vision
Life
Retirement
PTO
Location Remote (USA): Preference for candidates with l ife Sciences, hospitality, or generalist ... connectivity, help desk, performance monitoring, data security, disaster recovery ...
New
$13.84 - $15.93
2% of jobs
$15.93 - $18.02
6% of jobs
$18.02 - $20.11
12% of jobs
$20.70 is the 25th percentile. Wages below this are outliers.
$20.11 - $22.20
17% of jobs
The median wage is $23.87 / hr.
$22.20 - $24.29
16% of jobs
$24.29 - $26.38
16% of jobs
$27.42 is the 75th percentile. Wages above this are outliers.
$26.38 - $28.47
12% of jobs
$28.47 - $30.56
7% of jobs
$30.56 - $32.64
6% of jobs
$32.64 - $34.73
3% of jobs
$34.73 - $36.82
2% of jobs
$13
$25
$36
| Aspect | Remote Help Desk | Remote Technical Support Specialist |
|---|---|---|
| Credentials | CompTIA A+, Microsoft Certified, or similar | CompTIA A+, Network+, Microsoft certifications |
| Work Environment | Customer service-focused, troubleshooting hardware/software issues | Technical problem-solving, advanced diagnostics |
| Employer & Industry | IT service providers, corporate IT departments | IT support firms, software companies, tech vendors |
| Search & Comparison Intent | Differences, roles, responsibilities | Skills, certifications, job duties |
Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.
The most popular types of Help Desk jobs in Boston, MA are:
For Remote Help Desk jobs in Boston, MA, the most frequently searched job titles are:
The top searched job categories for Remote Help Desk jobs in Boston, MA are:
Cities near Boston, MA with the most Remote Help Desk job openings:

Other
Re-posted 21 days ago
*** This is a direct hire role *** NO C2C candidates, NO 3rd parties *** Must-have domain experience: ideally, experience on projects for HUD (the US Department of Housing and Urban Development) or similar state or municipal agencies involved in public housing programs. Alternatively, experience on projects for civilian US federal agencies (outside the defense, intelligence, and national security sectors) or similar state agencies, or experience in highly regulated industries such as insurance, banking, or healthcare.
For immediate consideration, please connect with me on LinkedIn at https://www.linkedin.com/in/dpotapenko and then email your resume, current location, availability, and compensation expectations directly to denis.potapenko@systemone.com - make sure to include the exact job title and job location in your email message.
REMOTE Cybersecurity Engineer :
- This role is responsible for securing enterprise infrastructure, responding to cyber threats, administering Microsoft 365 security, and helping ensure compliance with applicable regulatory requirements. - Implement, and maintain enterprise security controls across cloud and on-premises environments. - Manage security compliance and assist in security policy creation - Monitor and respond to security alerts, incidents, phishing attempts, malware, and suspicious activity. - Perform vulnerability assessments, remediation tracking, and security hardening. - Manage endpoint protection systems, email security, MFA, Conditional Access, and identity security controls. - Configure and maintain SIEM, logging, and monitoring platforms. - Conduct threat hunting and proactive security reviews. - Microsoft 365 and Cloud Security : Administer Microsoft 365 security tools including Microsoft Defender , Entra ID (Azure AD) , Conditional Access, Intune, Purview, Exchange Online Protection - Implement DLP, retention, and email security policies. - Secure remote access, mobile devices, and hybrid cloud infrastructure. - Secure Firewalls, VPNs, wireless networks, switches, and servers. - Review Firewall rules and network segmentation. - Support backup, disaster recovery, and business continuity initiatives. - Assist with patch management and secure configuration baselines. - Provide escalation support for security-related help desk issues. - Lead response efforts during security incidents and outages. - Conduct user security awareness training and phishing simulations. Required Qualifications :
- Must-have domain experience: Ideally, experience on projects for HUD (the US Department of Housing and Urban Development) or similar state or municipal agencies involved in public housing programs. Alternatively, experience on projects for civilian US federal agencies (outside the defense, intelligence, and national security sectors) or similar state agencies, or experience in highly regulated industries such as insurance, banking, or healthcare. - Experience implementing security controls and solutions from scratch - not just maintaining or monitoring established systems - with a working knowledge of security best practices and the ability to determine what to implement and how to execute it effectively. - At least 5+ years of hands-on IT security / cybersecurity engineering experience. - Strong experience with Microsoft 365 security technologies specifically. - Experience with: Firewalls and VPN technologies, Endpoint Detection & Response (EDR), Email security platforms, Vulnerability management tools, Windows Server and Hybrid Active Directory, Knowledge of cybersecurity frameworks and compliance standards. Preferred Qualifications : - Certifications such as: CISSP, Security+ , SC-200, SC-300, AZ-500, CEH For immediate consideration, please connect with me on LinkedIn at https://www.linkedin.com/in/dpotapenko and then email your resume, current location, availability, and compensation expectations directly to denis.potapenko@systemone.com - make sure to include the exact job title and job location in your email message.
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Ref: #404-IT Pittsburgh