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Remote Help Desk Jobs in Boston, MA (NOW HIRING)

Senior IT Manager (Boston)

Boston, MA ยท On-site +1

$150K - $190K/yr

Lead, mentor, and grow a high-performing IT team (help desk, sysadmins; onsite & remote) * Build the IT roadmap (12-18 months) aligned to business goals, security posture, support scale and ...

Junior Support Engineer

Waltham, MA ยท On-site +1

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ability to work independently as part of a team that is largely remote * Bachelor's Degree, certification in a related field or 2 years experience working in a technical support, help desk, or SAAS ...

Location At DoiT, calling us 'remote friendly' would be an understatement. That said, our Head of ... It's helping coach sellers through relevant DoiT policies and finding creative paths to win ...

Restaurant POS Service Analyst

Needham, MA ยท Remote

$22 - $30.25/hr

  • Medical

  • Dental

  • Retirement

  • PTO

... Remote or Needham, MA Schedule Monday-Friday, 9:00 AM-6:00 PM Pay Band $22.00-$30.25 per hour About ... The right person does not need to be a network engineer or generic IT help desk technician. We are ...

vCIO

Boston, MA ยท Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Location Remote (USA): Preference for candidates with l ife Sciences, hospitality, or generalist ... connectivity, help desk, performance monitoring, data security, disaster recovery ...

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Remote Help Desk information

See Boston, MA salary details

$13

$25

$36

How much do remote help desk jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote help desk in Boston, MA is $25.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $28.22 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the most commonly searched types of Help Desk jobs in Boston, MA?

The most popular types of Help Desk jobs in Boston, MA are:

What are popular job titles related to Remote Help Desk jobs in Boston, MA?

For Remote Help Desk jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk jobs in Boston, MA look for?

The top searched job categories for Remote Help Desk jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Help Desk jobs?

Cities near Boston, MA with the most Remote Help Desk job openings:

Infographic showing various Remote Help Desk job openings in Boston, MA as of August 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 100% Remote job distribution, with an average salary of $52,314 per year, or $25.2 per hour.

REMOTE Cybersecurity Engineer ( W2 direct hire, no C2C )

System One

Boston, MA โ€ข Remote

Other

Re-posted 21 days ago


Job description

*** This is a direct hire role *** NO C2C candidates, NO 3rd parties *** Must-have domain experience: ideally, experience on projects for HUD (the US Department of Housing and Urban Development) or similar state or municipal agencies involved in public housing programs. Alternatively, experience on projects for civilian US federal agencies (outside the defense, intelligence, and national security sectors) or similar state agencies, or experience in highly regulated industries such as insurance, banking, or healthcare.

For immediate consideration, please connect with me on LinkedIn at https://www.linkedin.com/in/dpotapenko and then email your resume, current location, availability, and compensation expectations directly to denis.potapenko@systemone.com - make sure to include the exact job title and job location in your email message.

REMOTE Cybersecurity Engineer :

- This role is responsible for securing enterprise infrastructure, responding to cyber threats, administering Microsoft 365 security, and helping ensure compliance with applicable regulatory requirements. - Implement, and maintain enterprise security controls across cloud and on-premises environments. - Manage security compliance and assist in security policy creation - Monitor and respond to security alerts, incidents, phishing attempts, malware, and suspicious activity. - Perform vulnerability assessments, remediation tracking, and security hardening. - Manage endpoint protection systems, email security, MFA, Conditional Access, and identity security controls. - Configure and maintain SIEM, logging, and monitoring platforms. - Conduct threat hunting and proactive security reviews. - Microsoft 365 and Cloud Security : Administer Microsoft 365 security tools including Microsoft Defender , Entra ID (Azure AD) , Conditional Access, Intune, Purview, Exchange Online Protection - Implement DLP, retention, and email security policies. - Secure remote access, mobile devices, and hybrid cloud infrastructure. - Secure Firewalls, VPNs, wireless networks, switches, and servers. - Review Firewall rules and network segmentation. - Support backup, disaster recovery, and business continuity initiatives. - Assist with patch management and secure configuration baselines. - Provide escalation support for security-related help desk issues. - Lead response efforts during security incidents and outages. - Conduct user security awareness training and phishing simulations. Required Qualifications :

- Must-have domain experience: Ideally, experience on projects for HUD (the US Department of Housing and Urban Development) or similar state or municipal agencies involved in public housing programs. Alternatively, experience on projects for civilian US federal agencies (outside the defense, intelligence, and national security sectors) or similar state agencies, or experience in highly regulated industries such as insurance, banking, or healthcare. - Experience implementing security controls and solutions from scratch - not just maintaining or monitoring established systems - with a working knowledge of security best practices and the ability to determine what to implement and how to execute it effectively. - At least 5+ years of hands-on IT security / cybersecurity engineering experience. - Strong experience with Microsoft 365 security technologies specifically. - Experience with: Firewalls and VPN technologies, Endpoint Detection & Response (EDR), Email security platforms, Vulnerability management tools, Windows Server and Hybrid Active Directory, Knowledge of cybersecurity frameworks and compliance standards. Preferred Qualifications : - Certifications such as: CISSP, Security+ , SC-200, SC-300, AZ-500, CEH For immediate consideration, please connect with me on LinkedIn at https://www.linkedin.com/in/dpotapenko and then email your resume, current location, availability, and compensation expectations directly to denis.potapenko@systemone.com - make sure to include the exact job title and job location in your email message.

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Ref: #404-IT Pittsburgh