ZipRecruiter

Log In

2

Remote Help Desk Jobs in Boston, MA (NOW HIRING)

Cannon Search

Help Desk Specialist

Boston, MA · On-site +1

Participating in a 24/7 on-call rotation What They're Looking For: * 3+ years of Help Desk ... remote) * Excellent benefits, including 401(k) match and profit sharing * Stable, collegial ...

Lendbuzz

Senior IT Manager (Boston)

Boston, MA · On-site +1

$150K - $190K/yr

Lead, mentor, and grow a high-performing IT team (help desk, sysadmins; onsite & remote) * Build the IT roadmap (12-18 months) aligned to business goals, security posture, support scale and ...

Thrive

Systems Engineer

Foxboro, MA · On-site +1

$45K - $65K/yr

Required Qualifications * 2-3 years of IT support experience in a help desk or service desk environment; MSP experience preferred * Experience with ticketing systems (e.g., ServiceNow), remote ...

Thrive

Systems Engineer

Foxboro, MA · Remote

Required Qualifications * 2-3 years of IT support experience in a help desk or service desk environment; MSP experience preferred * Experience with ticketing systems (e.g., ServiceNow), remote ...

DoiT

Head of Deals Desk & Pricing Strategy

Boston, MA · Remote

Location At DoiT, calling us 'remote friendly' would be an understatement. That said, our Head of ... It's helping coach sellers through relevant DoiT policies and finding creative paths to win ...

FoodTec Solutions

Restaurant POS Service Analyst

Needham, MA · Remote

$22 - $30.25/hr

... Remote or Needham, MA Schedule Monday-Friday, 9:00 AM-6:00 PM Pay Band $22.00-$30.25 per hour About ... The right person does not need to be a network engineer or generic IT help desk technician. We are ...

BitSight

Information Technology (IT) Analyst

Boston, MA · On-site +1

... remote Join our team as an IT Analyst and become a key player in designing, implementing, and ... Requirements: * 1-3 years' experience in an IT Help Desk role or a similar capacity. * Minimum 3 ...

Envestnet

Pricing Governance Manager

Boston, MA · On-site +1

... remote for other east coast areas.   About Envestnet   Envestnet is an ... Run Deal Desk operations and maintain pricing policies, approval matrices, and escalation ...

next page

Showing results 1-20

All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Boston, MA

Remote Help Desk information

See Boston, MA salary details

$13

$25

$36

How much do remote help desk jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote help desk in Boston, MA is $25.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $28.22 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a Remote Help Desk professional, and why are they important?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by Remote Help Desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What are Remote Help Desk jobs?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
What are the most commonly searched types of Help Desk jobs in Boston, MA? The most popular types of Help Desk jobs in Boston, MA are:
What are popular job titles related to Remote Help Desk jobs in Boston, MA? For Remote Help Desk jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk jobs in Boston, MA look for? The top searched job categories for Remote Help Desk jobs in Boston, MA are:
What cities near Boston, MA are hiring for Remote Help Desk jobs? Cities near Boston, MA with the most Remote Help Desk job openings:
Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Boston, MA as of July 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $52,314 per year, or $25.2 per hour.
Help Desk Specialist

Help Desk Specialist

Cannon Search

Boston, MA • On-site, Remote

Full-time

Retirement

Posted 8 days ago

Job description

I'm partnering with a well-established, highly respected Boston-based professional services firm to hire a Help Desk Specialist for their internal IT team.
This is a great opportunity for someone who enjoys being the go-to person for technical support and thrives in a polished, client-facing environment supporting attorneys and professional staff.
What You'll Be Doing:
  • Troubleshooting hardware, software, and application issues through resolution
  • Supporting Microsoft Office (2013/2016) environments
  • Managing user accounts and IT assets
  • Documenting tickets in a service management system
  • Contributing to knowledgebase articles and user training
  • Participating in a 24/7 on-call rotation

What They're Looking For:
  • 3+ years of Help Desk / Desktop Support experience
  • Strong troubleshooting and customer service skills
  • Experience in a law firm or professional services environment is highly preferred
  • Exposure to legal applications (iManage/FileSite a plus)
  • Someone composed, professional, and comfortable supporting senior-level users

Why This Role Stands Out:
  • 35-hour work week (Monday-Friday, 9-5)
  • Hybrid schedule (2 days remote)
  • Excellent benefits, including 401(k) match and profit sharing
  • Stable, collegial environment with long-term career potential

This is an ideal role for someone who values professionalism, teamwork, and being part of a firm where technology truly supports the business.
Interviewing Now! Apply to this post or email Dan Gilliam at email: dan.gilliam@cannonsearch.com
#BostonJobs #HelpDesk #DesktopSupport #ITSupport #HybridWork #Hiring

Apply