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Remote Help Desk Jobs in Boston, MA (NOW HIRING)

Lendbuzz

Senior IT Manager (Boston)

Boston, MA · On-site +1

$150K - $190K/yr

Lead, mentor, and grow a high-performing IT team (help desk, sysadmins; onsite & remote) * Build the IT roadmap (12-18 months) aligned to business goals, security posture, support scale and ...

DoiT

Head of Deals Desk & Pricing Strategy

Boston, MA · Remote

Location At DoiT, calling us 'remote friendly' would be an understatement. That said, our Head of ... It's helping coach sellers through relevant DoiT policies and finding creative paths to win ...

FoodTec Solutions

Restaurant POS Service Analyst

Needham, MA · Remote

$22 - $30.25/hr

... Remote or Needham, MA Schedule Monday-Friday, 9:00 AM-6:00 PM Pay Band $22.00-$30.25 per hour About ... The right person does not need to be a network engineer or generic IT help desk technician. We are ...

Nexus Technologies LLC

vCIO

Boston, MA · Remote

Location Remote (USA): Preference for candidates with l ife Sciences, hospitality, or generalist ... connectivity, help desk, performance monitoring, data security, disaster recovery ...

Ketch

Director of RevOps

Boston, MA · Remote

... help optimize the deal cycle. You'll own Sales Operations end-to-end: the deal desk, pricing ... This is a remote role within the United States. Responsibilities Deal Desk & Pricing: * Own the ...

Ketch

Senior Manager, RevOps (Sales Ops)

Boston, MA · Remote

... help optimize the deal cycle. You'll own Sales Operations end-to-end: the deal desk, pricing ... This is a remote role within the United States. Responsibilities Deal Desk & Pricing: * Own the ...

New

Ketch

Senior Manager, RevOps (Sales Ops)

Boston, MA · Remote

$160K - $200K/yr

... help optimize the deal cycle. You'll own Sales Operations end-to-end: the deal desk, pricing ... This is a remote role within the United States. Responsibilities Deal Desk & Pricing: * Own the ...

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All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Boston, MA

Remote Help Desk information

See Boston, MA salary details

$13

$25

$36

How much do remote help desk jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote help desk in Boston, MA is $25.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $28.22 per hour, depending on experience, location, and employer.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the most commonly searched types of Help Desk jobs in Boston, MA?

The most popular types of Help Desk jobs in Boston, MA are:

What are popular job titles related to Remote Help Desk jobs in Boston, MA?

For Remote Help Desk jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk jobs in Boston, MA look for?

The top searched job categories for Remote Help Desk jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Help Desk jobs?

Cities near Boston, MA with the most Remote Help Desk job openings:

Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Boston, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $52,314 per year, or $25.2 per hour.

CSR/Call Center Representative - Remote Job

BCForward

Boston, MA • Remote

$14 - $15/hr

Contractor

Medical, Dental, Vision

Posted 9 days ago

Job description

BC forward is currently seeking a highly motivated CSR/Call Center Representative – Remote Job


Job Title: CSR/Call Center Representative – Remote Job

Location: Remote

Duration: Temp - 6 months

Pay Range: $13.5/hr to $15.00/hr (W2)
Must be available to work Monday through Friday, with shifts ranging between 6:00 a.m. and 9:00 p.m. Central Time.

English and Spanish customer support may be required based on business needs.


Job Description

We are seeking a Call Center Representative to join our team. The ideal candidate will have experience in customer service, call handling, and help desk software and a proven ability to resolve basic inquiries, document interactions, and route requests accurately.

Responsibilities:

  • Answer telephones and respond to basic customer questions using established methods provided in training. Forward calls to appropriate personnel as needed.
  • Record calls in account history with inquiry results and initiate required confirmations.
  • Process customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.
  • Use help desk software and telephone technology to log, track, and resolve tickets per procedure.

Required Skills & Qualifications:

  • High school diploma or G.E.D.
  • One or more years of customer service or other telephone experience.
  • Experience working with organizational functions and personnel.
  • Proficiency with computer software and telephone technology.
  • Skilled in the use of help desk software, including experience with a Technical Help Desk.

Preferred Skills:

  • Basic business and analytical problem-solving skills.
  • Clear written and verbal communication skills.
  • Ability to follow oral and written directions.
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About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

Social media

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