Help Desk Specialist
Boston, MA · On-site +1
I'm partnering with a well-established, highly respected Boston-based professional services firm to hire a Help Desk Specialist for their internal IT team. This is a great opportunity for someone who
Help Desk Specialist
Boston, MA · On-site +1
I'm partnering with a well-established, highly respected Boston-based professional services firm to hire a Help Desk Specialist for their internal IT team. This is a great opportunity for someone who
*** This is a direct hire role *** NO C2C candidates, NO 3rd parties *** Must-have domain experience: ideally, experience on projects for HUD (the US Department of Housing and Urban Development) or
Quick apply
*** This is a direct hire role *** NO C2C candidates, NO 3rd parties *** Must-have domain experience: ideally, experience on projects for HUD (the US Department of Housing and Urban Development) or
*** This is a direct hire role *** NO C2C candidates, NO 3rd parties *** Must-have domain experience: ideally, experience on projects for HUD (the US Department of Housing and Urban Development) or
Quick apply
*** This is a direct hire role *** NO C2C candidates, NO 3rd parties *** Must-have domain experience: ideally, experience on projects for HUD (the US Department of Housing and Urban Development) or
*** This is a direct hire role *** NO C2C candidates, NO 3rd parties *** Must-have domain experience: ideally, experience on projects for HUD (the US Department of Housing and Urban Development) or
Quick apply
*** This is a direct hire role *** NO C2C candidates, NO 3rd parties *** Must-have domain experience: ideally, experience on projects for HUD (the US Department of Housing and Urban Development) or
Lead Customer Service Representative - Somerville, MA (Hybrid/Remote)
Somerville, MA · On-site +1
$25/hr
: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and
Lead Customer Service Representative - Somerville, MA (Hybrid/Remote)
Somerville, MA · On-site +1
$25/hr
: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and
*Authorized to work in the US required; US Citizenship preferred *Remote Position with occasional travel to the office in Gloucester, MA *Applicants residing within travel distance preferred *Three
*Authorized to work in the US required; US Citizenship preferred *Remote Position with occasional travel to the office in Gloucester, MA *Applicants residing within travel distance preferred *Three
*** This is a direct hire role - W2 salary with full benefits - no contractors *** ONLY US CITIZENS -or- US PERMANENT RESIDENTS ( GREEN CARD ) - NO C2C candidates, NO 3rd parties - NO visa
Quick apply
*** This is a direct hire role - W2 salary with full benefits - no contractors *** ONLY US CITIZENS -or- US PERMANENT RESIDENTS ( GREEN CARD ) - NO C2C candidates, NO 3rd parties - NO visa
Senior IT Manager (Boston)
Boston, MA · On-site +1
$150K - $190K/yr
At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit.
Quick apply
Senior IT Manager (Boston)
Boston, MA · On-site +1
$150K - $190K/yr
At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit.
Systems Engineer
Foxboro, MA · On-site +1
$45K - $65K/yr
Remote (EST preferred) About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate
Systems Engineer
Foxboro, MA · On-site +1
$45K - $65K/yr
Remote (EST preferred) About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate
Systems Engineer
Foxboro, MA · Remote
Remote (EST preferred) About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate
Quick apply
Systems Engineer
Foxboro, MA · Remote
Remote (EST preferred) About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate
Location At DoiT, calling us 'remote friendly' would be an understatement. That said, our Head of Deals Desk & Pricing Strategy will ideally be located on the East Coast of the United States,
Quick apply
Location At DoiT, calling us 'remote friendly' would be an understatement. That said, our Head of Deals Desk & Pricing Strategy will ideally be located on the East Coast of the United States,
Senior Software Developer / Software Engineer
Gloucester, MA · Remote
$60.25 - $79.75/hr
*Authorized to work in the US required; US Citizenship preferred *Remote Position with occasional travel to the office in Gloucester, MA *Applicants residing within travel distance preferred *Three
Senior Software Developer / Software Engineer
Gloucester, MA · Remote
$60.25 - $79.75/hr
*Authorized to work in the US required; US Citizenship preferred *Remote Position with occasional travel to the office in Gloucester, MA *Applicants residing within travel distance preferred *Three
Salary: Restaurant POS Service Analyst FoodTec Solutions Department Professional Services Classification Full-Time, Non-Exempt Reports To Professional Services Manager Location Remote or Needham, MA
Quick apply
Salary: Restaurant POS Service Analyst FoodTec Solutions Department Professional Services Classification Full-Time, Non-Exempt Reports To Professional Services Manager Location Remote or Needham, MA
Restaurant POS Service Analyst
Needham, MA · Remote
$22 - $30.25/hr
Restaurant POS Service Analyst FoodTec Solutions Department Professional Services Classification Full-Time, Non-Exempt Reports To Professional Services Manager Location Remote or Needham, MA Schedule
Quick apply
Restaurant POS Service Analyst
Needham, MA · Remote
$22 - $30.25/hr
Restaurant POS Service Analyst FoodTec Solutions Department Professional Services Classification Full-Time, Non-Exempt Reports To Professional Services Manager Location Remote or Needham, MA Schedule
Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experience to join our innovative and inclusive community. Join us as a Linux Systems
Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experience to join our innovative and inclusive community. Join us as a Linux Systems
Senior Product Specialist
Burlington, MA · On-site +1
$146K - $180K/yr
Senior Product Specialist (State Street Bank and Trust Company; Burlington, MA): The Senior Product Specialist delivers next generation infrastructure, using emerging technologies like AI and
Senior Product Specialist
Burlington, MA · On-site +1
$146K - $180K/yr
Senior Product Specialist (State Street Bank and Trust Company; Burlington, MA): The Senior Product Specialist delivers next generation infrastructure, using emerging technologies like AI and
Information Technology (IT) Analyst
Boston, MA · On-site +1
Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their
Information Technology (IT) Analyst
Boston, MA · On-site +1
Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their
Associate Systems Administrator, Remote Field Services
Framingham, MA · On-site +1
$60K - $65K/yr
About Carvana At Carvana, we're changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the
Associate Systems Administrator, Remote Field Services
Framingham, MA · On-site +1
$60K - $65K/yr
About Carvana At Carvana, we're changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the
Senior Partner Program Manager - Datadog Reseller Program
Boston, MA · On-site +1
$126K - $126K/yr
Senior Partner Program Manager - Datadog Reseller Program Remote (US) or New York, New York, USA We\'re looking for an experienced Senior Partner Program Manager to own partner pricing strategy,
Senior Partner Program Manager - Datadog Reseller Program
Boston, MA · On-site +1
$126K - $126K/yr
Senior Partner Program Manager - Datadog Reseller Program Remote (US) or New York, New York, USA We\'re looking for an experienced Senior Partner Program Manager to own partner pricing strategy,
Remote Help Desk information
See Boston, MA salary details
$13.84 - $15.93
2% of jobs
$15.93 - $18.02
6% of jobs
$18.02 - $20.11
12% of jobs
$20.70 is the 25th percentile. Wages below this are outliers.
$20.11 - $22.20
17% of jobs
The median wage is $23.87 / hr.
$22.20 - $24.29
16% of jobs
$24.29 - $26.38
16% of jobs
$27.42 is the 75th percentile. Wages above this are outliers.
$26.38 - $28.47
12% of jobs
$28.47 - $30.56
7% of jobs
$30.56 - $32.64
6% of jobs
$32.64 - $34.73
3% of jobs
$34.73 - $36.82
2% of jobs
$13
$25
$36
How much do remote help desk jobs pay per hour?
As of Jul 28, 2026, the average hourly pay for remote help desk in Boston, MA is $25.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $28.22 per hour, depending on experience, location, and employer.
What is the difference between Remote Help Desk vs Remote Technical Support Specialist?
| Aspect | Remote Help Desk | Remote Technical Support Specialist |
|---|---|---|
| Credentials | CompTIA A+, Microsoft Certified, or similar | CompTIA A+, Network+, Microsoft certifications |
| Work Environment | Customer service-focused, troubleshooting hardware/software issues | Technical problem-solving, advanced diagnostics |
| Employer & Industry | IT service providers, corporate IT departments | IT support firms, software companies, tech vendors |
| Search & Comparison Intent | Differences, roles, responsibilities | Skills, certifications, job duties |
Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.
What are the key skills and qualifications needed to thrive as a Remote Help Desk professional, and why are they important?
To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.
What are some common challenges faced by Remote Help Desk professionals and how can they be managed?
Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.
What are Remote Help Desk jobs?
Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
What are the most commonly searched types of Help Desk jobs in Boston, MA? The most popular types of Help Desk jobs in Boston, MA are:
What are popular job titles related to Remote Help Desk jobs in Boston, MA? For Remote Help Desk jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk jobs in Boston, MA look for? The top searched job categories for Remote Help Desk jobs in Boston, MA are:
What cities near Boston, MA are hiring for Remote Help Desk jobs? Cities near Boston, MA with the most Remote Help Desk job openings:
Job description
I'm partnering with a well-established, highly respected Boston-based professional services firm to hire a Help Desk Specialist for their internal IT team.
This is a great opportunity for someone who enjoys being the go-to person for technical support and thrives in a polished, client-facing environment supporting attorneys and professional staff.
What You'll Be Doing:
What They're Looking For:
Why This Role Stands Out:
This is an ideal role for someone who values professionalism, teamwork, and being part of a firm where technology truly supports the business.
Interviewing Now! Apply to this post or email Dan Gilliam at email: dan.gilliam@cannonsearch.com
#BostonJobs #HelpDesk #DesktopSupport #ITSupport #HybridWork #Hiring
This is a great opportunity for someone who enjoys being the go-to person for technical support and thrives in a polished, client-facing environment supporting attorneys and professional staff.
What You'll Be Doing:
- Troubleshooting hardware, software, and application issues through resolution
- Supporting Microsoft Office (2013/2016) environments
- Managing user accounts and IT assets
- Documenting tickets in a service management system
- Contributing to knowledgebase articles and user training
- Participating in a 24/7 on-call rotation
What They're Looking For:
- 3+ years of Help Desk / Desktop Support experience
- Strong troubleshooting and customer service skills
- Experience in a law firm or professional services environment is highly preferred
- Exposure to legal applications (iManage/FileSite a plus)
- Someone composed, professional, and comfortable supporting senior-level users
Why This Role Stands Out:
- 35-hour work week (Monday-Friday, 9-5)
- Hybrid schedule (2 days remote)
- Excellent benefits, including 401(k) match and profit sharing
- Stable, collegial environment with long-term career potential
This is an ideal role for someone who values professionalism, teamwork, and being part of a firm where technology truly supports the business.
Interviewing Now! Apply to this post or email Dan Gilliam at email: dan.gilliam@cannonsearch.com
#BostonJobs #HelpDesk #DesktopSupport #ITSupport #HybridWork #Hiring
About Cannon Search
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
1 - 10 Employees
Headquarters location
Boston, MA, US
Year founded
2008