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Remote Help Desk Jobs in Boston, MA (NOW HIRING)

We\'ve helped millions of people understand and improve their health by providing daily insights ... For non-standard deals, you'll own our Deal Desk to review strategic partnerships, drive revenue ...

... helping clients make decisions. If that sounds more exciting than sitting behind a desk doing the same thing every day, let's talk. Benefits Remote Opportunity | Training & Mentorship | Career ...

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Serve as the primary IT point of contact for the Boston office, providing both in-person and remote ... help enforce IT security policies, handling sensitive data responsibly in line with company and ...

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Remote Help Desk information

See Boston, MA salary details

$13

$25

$36

How much do remote help desk jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote help desk in Boston, MA is $25.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $28.22 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the most commonly searched types of Help Desk jobs in Boston, MA?

The most popular types of Help Desk jobs in Boston, MA are:

What are popular job titles related to Remote Help Desk jobs in Boston, MA?

For Remote Help Desk jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk jobs in Boston, MA look for?

The top searched job categories for Remote Help Desk jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Help Desk jobs?

Cities near Boston, MA with the most Remote Help Desk job openings:

Infographic showing various Remote Help Desk job openings in Boston, MA as of August 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 100% Remote job distribution, with an average salary of $52,314 per year, or $25.2 per hour.

Senior Partner Program Manager - Datadog Reseller Program

Datadog

Boston, MA • On-site, Remote

$164K/yr

Full-time

Medical, Dental, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Datadog rating

9.6

Company rating: 9.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

1st of 492 rated business services


Job description

Senior Partner Program Manager - Datadog Reseller Program

Remote (US) or New York, New York, USA

We\'re looking for an experienced Senior Partner Program Manager to own partner pricing strategy, partner deal support, and pricing enablement across Datadog\'s Channels & Alliances organization.

In this role, you\'ll serve as the subject matter expert for partner pricing, helping shape how Datadog structures, operationalizes, and scales partner pricing across its ecosystem. You\'ll act as the primary liaison between Channels & Alliances and Deal Desk, ensuring partner-specific pricing requirements, commercial frameworks, and program considerations are represented in Datadog\'s broader pricing strategy and processes.

You\'ll support both internal teams and external partners by providing guidance on pricing models, deal structures, incentives, and commercial programs. You\'ll also own pricing enablement for the partner organization, developing training content and onboarding programs that help Partner Sales Managers confidently navigate Datadog\'s evolving pricing landscape.

This is a highly cross-functional role that requires deep experience with Deal Desk, partner commercial models, and SaaS pricing, along with the ability to translate complex pricing concepts into scalable programs, tools, and training.

At Datadog, we place value in our office culture—the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You\'ll Do

Own global partner pricing for the Datadog Partner Network

  • Serve as the Channels & Alliances subject matter expert for partner pricing, commercial frameworks, and deal strategy
  • Act as the primary liaison between Channels & Alliances and Deal Desk for partner-related pricing, discounting, incentives, and program requirements
  • Advise Partner Sales Managers (PSMs) and partners on pricing models, deal structures, partner benefits, and commercial considerations
  • Support partner-facing pricing conversations and help partners understand Datadog\'s consumption-based pricing model 
  • Partner with Deal Desk, Finance, Operations, Legal, and Leadership teams to evaluate and operationalize new partner pricing models, incentives, and commercial programs
  • Ensure partner-specific pricing requirements are reflected in company-wide pricing processes, policies, systems, and tools
  • Develop scalable documentation, playbooks, FAQs, and resources that improve pricing consistency across the partner organization
  • Create and deliver onboarding and ongoing enablement programs for Partner Sales Managers related to partner pricing, deal strategy, and commercial programs
Who You Are
  • 8+ years of experience in Deal Desk, Partner Operations, Revenue Operations, Pricing Strategy within a SaaS or technology company
  • Direct experience working with Deal Desk to support pricing strategies, discounting frameworks, approvals, and complex deal structures
  • Proven experience supporting partner programs that include pricing, incentives, rebates, referrals, discounts, strategic collaboration agreements, or other commercial constructs
  • Strong understanding of SaaS pricing models, including experience supporting consumption-based or usage-based businesses
  • Experience serving as a trusted advisor on pricing and commercial strategy for partner-facing teams
  • Demonstrated ability to translate complex pricing concepts into scalable processes, tools, and enablement programs
  • Excellent communication, presentation, and stakeholder management skills
Bonus Points
  • Experience owning or contributing to pricing calculators, quoting systems, CPQ tools, or commercial operations platforms
  • Experience building and delivering pricing enablement programs at scale
  • Experience supporting global partner organizations and regional sales teams
  • Quantitative background in business, economics, finance, mathematics, analytics, engineering, or a related discipline
  • Background in SaaS and/or consumption-based software platforms
Reporting Structure

This role reports to the Manager, Global Partner Programs, Channels & Alliances.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That\'s okay. If you\'re passionate about technology and want to grow your skills, we encourage you to apply.

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate\'s skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is:$131,000—$164,000 USD

About Datadog: 

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. 

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. 

Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.


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