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Remote Help Desk Jobs in Worcester, MA (NOW HIRING)

FoodTec Solutions

Restaurant POS Service Analyst

Needham, MA · Remote

$22 - $30.25/hr

... Remote or Needham, MA Schedule Monday-Friday, 9:00 AM-6:00 PM Pay Band $22.00-$30.25 per hour About ... The right person does not need to be a network engineer or generic IT help desk technician. We are ...

centralins

MA Middle Market Underwriter

Waltham, MA · On-site +1

Hybrid or Remote for W. MA Position type: Full time - salary We're a team of employees passionate ... As a Middle Market Underwriter, you'll help Central fulfill its promise to its customers by ...

centralins

MA Middle Market Underwriter

Waltham, MA · On-site +1

Hybrid or Remote for W. MA Position type: Full time - salary We're a team of employees passionate ... As a Middle Market Underwriter, you'll help Central fulfill its promise to its customers by ...

FoodTec Solutions

Service & Support Technician

Needham, MA · Remote

$22 - $30.25/hr

Act as a deployment specialist: plan and execute software and hardware updates, migration and remote maintenance projects tasks for customers' information systems * Assist with new customers go-live ...

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Remote Help Desk information

See Worcester, MA salary details

$12

$23

$33

How much do remote help desk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote help desk in Worcester, MA is $23.10, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.91 per hour, depending on experience, location, and employer.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the most commonly searched types of Help Desk jobs in Worcester, MA?

The most popular types of Help Desk jobs in Worcester, MA are:

What are popular job titles related to Remote Help Desk jobs in Worcester, MA?

For Remote Help Desk jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk jobs in Worcester, MA look for?

The top searched job categories for Remote Help Desk jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Remote Help Desk jobs?

Cities near Worcester, MA with the most Remote Help Desk job openings:

Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $48,049 per year, or $23.1 per hour.

Restaurant POS Service Analyst

FoodTec Solutions

Needham, MA • Remote

$22 - $30.25/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 8 days ago

Job description

Restaurant POS Service Analyst

FoodTec Solutions

Department

Professional Services

Classification

Full-Time, Non-Exempt

Reports To

Professional Services Manager

Location

Remote or Needham, MA

Schedule

Monday–Friday, 9:00 AM–6:00 PM

Pay Band

$22.00–$30.25 per hour

About FoodTec Solutions

FoodTec Solutions is an established restaurant technology company serving operators across delivery/pizza, quick service, fast casual, and full service restaurant environments. We provide more than point-of-sale software—we deliver integrated business solutions including POS, kitchen systems, online ordering, loyalty, email marketing, mobile apps, employee management, inventory optimization, delivery monitoring, performance reporting, security and loss prevention, and more. Our team brings years of restaurant technology experience into every customer engagement, and our professional services and support teams help customers configure systems the right way for their business and long-term success.

Position Overview

FoodTec Solutions is looking for a customer-focused, operations-minded Restaurant POS Service Analyst to join our Professional Services team.

This role is ideal for someone who understands restaurant operations and enjoys working directly with customers to help them implement, configure, support, and improve the systems that power their business. The right person does not need to be a network engineer or generic IT help desk technician. We are looking for someone who can talk to restaurant operators, understand what they are trying to accomplish, guide them through system changes, support onboarding and go-lives, help with menu and configuration work, and coordinate clearly with internal teams.

This is a strong fit for candidates with backgrounds in restaurant management, restaurant operations, restaurant technology, POS support, customer onboarding, hospitality software support, implementation, or client training.

What You’ll Do

  • Serve as a day-to-day point of contact for new and existing FoodTec customers
  • Support customer communication through phone, email, and remote sessions
  • Guide restaurant clients through onboarding, go-live support, and early adoption of FoodTec systems
  • Train customers on system features, workflows, and best practices
  • Help customers understand and use core FoodTec solutions including restaurant POS, menu configuration, online ordering, loyalty, marketing, and other platform features
  • Gather and manage discovery details needed for menu setup, menu UI configuration, and related implementation work
  • Help customers leverage upgrades, new features, and system enhancements to improve operational efficiency
  • Set and manage expectations around project scope, deliverables, timelines, and next steps
  • Coordinate with managers and teammates to schedule work, maintain momentum, and keep projects moving
  • Support software updates, migrations, deployment tasks, and related customer-facing service projects
  • Document customer needs clearly and ensure information is communicated internally in a useful, actionable way
  • Participate in special projects and continuous improvement efforts within Professional Services

What Makes Someone Successful in This Role

  • Strong customer communication and relationship-building skills
  • Ability to understand restaurant urgency and operational impact
  • Ability to ask good questions, uncover the real issue, and document it clearly
  • Comfortable guiding customers through change, training, and new system functionality
  • Organized and dependable with strong follow-through
  • Able to balance multiple priorities in a fast-paced service environment
  • Strong judgment, professionalism, and ownership mindset
  • Comfortable learning and working across multiple connected restaurant technology solutions

Required Qualifications

  • 1–3 years of experience in restaurant operations, restaurant management, restaurant POS, hospitality technology support, customer onboarding, implementation, or a related customer-facing role
  • Experience working directly with customers in a service, support, training, or operations capacity
  • Experience with restaurant menus, menu setup, modifiers, or implementation-related discovery
  • Strong verbal and written communication skills
  • Strong organizational skills and ability to manage multiple active tasks or projects
  • Proficiency with Microsoft Excel, Word, and PowerPoint
  • Ability to work independently while coordinating effectively with a team

Preferred Qualifications

  • Experience with restaurant POS systems or hospitality software
  • Experience supporting go-lives, onboarding, implementation, or rollout projects
  • Experience training restaurant staff or end users on systems and workflows
  • Experience with online ordering, loyalty, email marketing, or other restaurant technology tools
  • Experience in multi-unit restaurant environments
  • Hospitality, business, or technology-related degree or equivalent hands-on experience
  • Basic familiarity with HTML or design tools is a plus, but not required

What This Role Is Not

This role is not primarily a desktop support, networking, hardware repair, or generic IT help desk position. While technical comfort is important, success in this role depends more on restaurant operations understanding, customer interaction, training, implementation support, menu/configuration work, organization, and ownership.

Benefits

  • Competitive pay
  • Excellent medical and dental insurance
  • Paid vacation and holidays
  • 401(k) plan with company contributions through profit sharing
  • Short-term disability
  • Tuition reimbursement

Why Join FoodTec

FoodTec is an established company with deep restaurant industry experience, a broad product ecosystem, and a team that plays a direct role in helping customers improve revenue, efficiency, and long-term success. We are not a plug-and-play startup model. We work closely with customers to configure technology to fit their business, and our team’s experience and service are a major part of what makes that successful.