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Entry Level Computer Support Specialist Jobs in Worcester, MA

Emerson Hospital

IT Support Specialist

Concord, MA

$20 - $22/hr

IT Support Specialist Job Summary Reporting to the ServiceDesk Manager, the IT Support Specialist ... Troubleshoots/repairs personal computer based system access software and security software.

Emerson Hospital

IT Support Specialist

Concord, MA · On-site

$20 - $22/hr

IT Support Specialist Job Summary Reporting to the ServiceDesk Manager, the IT Support Specialist ... Troubleshoots/repairs personal computer based system access software and security software.

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Entry Level Computer Support Specialist information

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$15

$26

$41

How much do entry level computer support specialist jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for entry level computer support specialist in Worcester, MA is $26.58, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $29.76 per hour, depending on experience, location, and employer.

What does an entry level computer support specialist do?

An Entry Level Computer Support Specialist helps users troubleshoot and resolve problems with their computer hardware, software, and networks. They typically respond to requests for technical assistance, either in person, over the phone, or via email. Their duties often include installing and configuring new systems, diagnosing issues, and providing step-by-step solutions to users. This role is ideal for individuals who are detail-oriented, have strong communication skills, and enjoy problem-solving. Entry level specialists may work in a variety of industries, supporting both internal staff and external customers.

What is the difference between Entry Level Computer Support Specialist vs Help Desk Technician?

AspectEntry Level Computer Support SpecialistHelp Desk Technician
Required CertificationsCompTIA A+ often preferredCompTIA A+ typically required
Work EnvironmentIn-office or remote technical supportHelp desk or call center support
Employer & Industry UsageIT departments, tech companies, small businessesIT service providers, corporate support centers
Common Search & Comparison IntentUnderstanding entry-level IT support rolesEntry-level help desk support roles

The Entry Level Computer Support Specialist and Help Desk Technician roles both serve as foundational IT support positions. While they share similar certifications and work environments, the Specialist may handle broader technical issues, whereas the Technician often focuses on customer support and troubleshooting via help desk systems. Both roles are essential for organizations seeking to maintain efficient IT operations at an entry level.

What are some common challenges faced by entry level computer support specialists in their first year?

Entry level computer support specialists often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and clearly communicating complex information to non-technical users. Adapting to various hardware and software environments, as well as learning company-specific processes, can also be demanding. However, these challenges provide valuable learning experiences and help build strong problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level computer support specialist, and why are they important?

To thrive as an Entry Level Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or IT certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and standard operating systems like Windows and macOS is typically required. Strong problem-solving abilities, effective communication, and patience with users are valuable soft skills in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.

How to get an entry-level computer support specialist job?

To secure an entry-level computer support specialist position, candidates should develop basic technical skills in hardware, software, and operating systems, often through relevant certifications like CompTIA A+. Gaining hands-on experience through internships, volunteering, or personal projects can also improve job prospects. Strong communication skills and familiarity with support tools such as ticketing systems are beneficial for success in this role.

How to get an entry level computer support specialist job with no experience?

To secure an entry-level computer support specialist position with no experience, focus on developing foundational skills such as troubleshooting, hardware and software knowledge, and customer service. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships, volunteering, or personal projects can also be beneficial.
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What job categories do people searching Entry Level Computer Support Specialist jobs in Worcester, MA look for? The top searched job categories for Entry Level Computer Support Specialist jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Entry Level Computer Support Specialist jobs? Cities near Worcester, MA with the most Entry Level Computer Support Specialist job openings:
Entry Level Computer Support Specialist jobs near you
Infographic showing various Entry Level Computer Support Specialist job openings in Worcester, MA as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $55,296 per year, or $26.6 per hour.

IT Support Specialist

Emerson Hospital

Concord, MA

$20 - $22/hr

Full-time

Posted 25 days ago

Emerson Hospital rating

8.2

Company rating: 8.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

97th of 1,055 rated hospitals

Job description

IT Support Specialist

Job Summary

Reporting to the ServiceDesk Manager, the IT Support Specialist has primary responsibility for support of the end user desktop computing environment at Emerson Hospital. This includes hardware, local applications, operating systems, and other IT owned devices used by hospital staff.

Job Functions

  • Receives, logs, triages, repairs and routes support calls.
  • Provides end user support and technical issue resolution
  • Troubleshoots/repairs personal computer based system access software and security software.
  • Troubleshoots/repairs terminals, printers, personal computers, and basic network devices.
  • Isolates cable problems at the desktop.
  • Customizes personal computer configurations to enhance performance.
  • Administration of Intranet, ticketing and other Service Desk support systems
  • Setup and configuration of laptops and PCs
  • Perform creation of new accounts 
  • Maintains and supports patient rights to care, privacy, and respect.
  • Assists with project execution
  • Participates in the on call program and carries a pager.
  • Other duties as assigned.

Skills

  • Above average communication skills (written and oral).
  • Ability to troubleshoot and resolve or escalate computer problems.
  • Highly motivated and able to take initiative.
  • Ability to interact positively with medical staff under difficult conditions.
  • Knowledge of Microsoft operating systems and PC hardware.

 

Education and Experience

  • Associates degree in Computer Science, Health Care, Electrical Engineering, Nursing, Information Systems or related specialty, and/or equivalent experience/training.
  • Minimum of one (1) year of experience providing end user desktop support.
  •  

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