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Entry Level Computer Support Specialist Jobs in Worcester, MA

Monson Savings Bank

Customer Support Specialist

Wilbraham, MA · On-site

$17.75 - $24/hr

As a Customer Support Specialist, you'll be the first point of telephone contact for customers ... Basic computer and keyboard proficiency. Ability to learn and navigate internal operating systems

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All JobsComputer Support Specialist JobsEntry Level Computer Support Specialist JobsEntry Level Computer Support Specialist Jobs in Worcester, MA

Entry Level Computer Support Specialist information

See Worcester, MA salary details

$15

$26

$41

How much do entry level computer support specialist jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for entry level computer support specialist in Worcester, MA is $26.58, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $29.76 per hour, depending on experience, location, and employer.

What does an entry level computer support specialist do?

An Entry Level Computer Support Specialist helps users troubleshoot and resolve problems with their computer hardware, software, and networks. They typically respond to requests for technical assistance, either in person, over the phone, or via email. Their duties often include installing and configuring new systems, diagnosing issues, and providing step-by-step solutions to users. This role is ideal for individuals who are detail-oriented, have strong communication skills, and enjoy problem-solving. Entry level specialists may work in a variety of industries, supporting both internal staff and external customers.

What are the key skills and qualifications needed to thrive as an entry level computer support specialist, and why are they important?

To thrive as an Entry Level Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or IT certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and standard operating systems like Windows and macOS is typically required. Strong problem-solving abilities, effective communication, and patience with users are valuable soft skills in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.

What are some common challenges faced by entry level computer support specialists in their first year?

Entry level computer support specialists often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and clearly communicating complex information to non-technical users. Adapting to various hardware and software environments, as well as learning company-specific processes, can also be demanding. However, these challenges provide valuable learning experiences and help build strong problem-solving and customer service skills.

What is the difference between Entry Level Computer Support Specialist vs Help Desk Technician?

AspectEntry Level Computer Support SpecialistHelp Desk Technician
Required CertificationsCompTIA A+ often preferredCompTIA A+ typically required
Work EnvironmentIn-office or remote technical supportHelp desk or call center support
Employer & Industry UsageIT departments, tech companies, small businessesIT service providers, corporate support centers
Common Search & Comparison IntentUnderstanding entry-level IT support rolesEntry-level help desk support roles

The Entry Level Computer Support Specialist and Help Desk Technician roles both serve as foundational IT support positions. While they share similar certifications and work environments, the Specialist may handle broader technical issues, whereas the Technician often focuses on customer support and troubleshooting via help desk systems. Both roles are essential for organizations seeking to maintain efficient IT operations at an entry level.

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For Entry Level Computer Support Specialist jobs in Worcester, MA, the most frequently searched job titles are:

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The top searched job categories for Entry Level Computer Support Specialist jobs in Worcester, MA are:

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Cities near Worcester, MA with the most Entry Level Computer Support Specialist job openings:

Entry Level Computer Support Specialist jobs near you
Infographic showing various Entry Level Computer Support Specialist job openings in Worcester, MA as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $55,296 per year, or $26.6 per hour.

Residential Support Specialist

NORTH SUFFOLK COMMUNITY SERVICES INC

Waltham, MA • On-site

$20/hr

Full-time, Part-time

Medical, Dental, Life, Retirement, PTO

Posted 12 days ago

Job description

North Suffolk is looking for Direct Support Professionals and Residential Support Specialists to join our team! These team members provide direct care to individuals living in a residential setting. Direct Support Professionals are members of a team responsible for providing high quality direct care services to adults with intellectual and developmental disabilities while Residential Support Specialists work with individuals with various mental health related diagnoses. As a nonprofit organization, we believe that every individual deserves the opportunity to reach their full potential. We are looking for both entry level and experienced individuals to work in our residential homes.

Full and part time day, evening and overnight positions available in Chelsea, Winthrop, Revere, East Boston, Boston, Waltham, West Roxbury, Hyde Park and Saugus. Please indicate preference for location and shift.

Salary: $20 per hour.

$2.00/hour differential for high intensity programs

What you’ll do:

  • Offer guidance for residents during skills building
  • Develop and implement individual treatment plans for residents
  • Assist with daily living activities, including meal preparation, money management, doctor’s appointments and assisting with personal hygiene
  • Engage people and partner with them to improve their health and wellness, achieve symptom stabilization and self-management and develop and/or restore skills impacted by mental illness to help them live a self-directed life.
  • Ensure appropriate staff-to-client ratio at all time
  • Develop and promote a supportive relationship with the residents
  • Provide side-by-side support and coaching to help people socialize and become more involved in their community.

What you’ll need:

  • Education:
    • High School diploma or GED required.
    • Bachelor’s degree in any related field preferred.
  • Experience:
    • Zero to six years related experience (depending on DSP level) providing child care/elder care/direct support to developmentally disabled persons OR
    • Experience supporting individuals in a mental health/special education or other human services setting OR
    • Experience working with a population that has severe and persistent mental illness and/or substance use disorder.
  • Skills:
    • Must have valid Driver’s license.
    • Must be or able to become MAP certified.
    • Must be or able to become CPR/First Aid certified within five months of hire (training provided).

Competitive & Comprehensive Benefits

  • Paid Time Off – Two weeks’ Vacation per year (three weeks after 1 year of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Eligible employer for the Public Service Loan Forgiveness program
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities