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Desktop Support Jobs in Worcester, MA (NOW HIRING)

BC Forward

Desktop Support

Maynard, MA · On-site

$38.45/hr

Desktop Support Location: Massachusetts Firefighting Academy, (Stow, MA) Duration: Temp - 5 months Pay Range: $38.45/hr (W2) Job ID: 406866 About BCforward BCforward is a leading global IT consulting ...

Coforge

Desktop Support Engineer

Marlborough, MA · On-site

Job Title - DESKTOP SUPPORT ENGINEER Skills - Deskside support, device deployment and configuration, Windows/Linux workstation support, hardware and software troubleshooting, printer and peripheral ...

Service Global, Inc

Desktop Support L1

Framingham, MA · On-site

Support mobile devices, such as iPads, iPhones, and Android devices. * 5-7 years of specific experience in desktop support, customer service, troubleshooting network and operating system issues, and ...

APDerm

Desktop Support Technician

Acton, MA · On-site

$53K/yr

Responsibilities Reporting to the IT Manager, the Desktop Support Technician is responsible for maintaining essential IT hardware and business applications, including building, implementing and ...

APDerm

Desktop Support Technician

Acton, MA · On-site

$53K/yr

Reporting to the IT Manager, the Desktop Support Technician is responsible for maintaining essential IT hardware and business applications, including building, implementing and troubleshooting ...

APDerm

Desktop Support Technician

Acton, MA · On-site

$53K/yr

Responsibilities Reporting to the IT Manager, the Desktop Support Technician is responsible for maintaining essential IT hardware and business applications, including building, implementing and ...

CYNET SYSTEMS

Desktop Support

Stow, MA · On-site

$33 - $38/hr

Support maintenance and log history, device assignment tracking on all MFA devices. * Support SharePoint and Teams interface issues and requests, work with access issues, problem-solve sharing of ...

F2Onsite

Be Seen First

Level 2 Desktop Support Technician

Marlborough, MA · On-site

$23 - $25/hr

Position Summary We are seeking an experienced Level 2 Desktop Support / End User Support Technician to provide onsite IT support in a professional enterprise environment. The ideal candidate will ...

Stefanini

Deskside Technician II

Waltham, MA · On-site

$21.75 - $27.75/hr

ESSENTIAL DUTIES AND RESPONSIBILITIES Perform Onsite Desktop Support tasks according to Standard Operating Procedures (SOPs).Manage Service Delivery for primary (assigned) site, and also other ...

Kadant Solutions

IT Desktop Technician

Auburn, MA · On-site

$25.50 - $36.60/hr

Provides desktop support and resolves problems related to the computing environment. * Ensures that the desktop environment is running efficiently through monitoring and optimization. * Create ...

Kadant Solutions

IT Desktop Technician

Auburn, MA · On-site

$36.60/hr

Provides desktop support and resolves problems related to the computing environment. * Ensures that the desktop environment is running efficiently through monitoring and optimization. * Create ...

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All JobsDesktop Support JobsDesktop Support Jobs in Worcester, MA

Desktop Support information

See Worcester, MA salary details

$13

$22

$32

How much do desktop support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for desktop support in Worcester, MA is $22.91, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $24.71 per hour, depending on experience, location, and employer.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the career path for desktop support?

A career in desktop support typically starts with entry-level roles providing technical assistance and troubleshooting for users. With experience, professionals can advance to positions such as systems administrator, network technician, or IT support manager, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Worcester, MA? The most popular types of Desktop Support jobs in Worcester, MA are:
What are popular job titles related to Desktop Support jobs in Worcester, MA? For Desktop Support jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Worcester, MA look for? The top searched job categories for Desktop Support jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Desktop Support jobs? Cities near Worcester, MA with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Worcester, MA as of August 2026, with employment types broken down into 76% Full Time, 3% Part Time, 18% Contract, and 3% Nights. Highlights an 92% In-person, 3% Hybrid, and 5% Remote job distribution, with an average salary of $47,662 per year, or $22.9 per hour.

Desktop Support

BC Forward

Maynard, MA • On-site

$38.45/hr

Other

Posted 27 days ago

Job description

Job Title: Desktop Support Location: Massachusetts Firefighting Academy, (Stow, MA) Duration: Temp - 5 months Pay Range: $38.45/hr (W2) Job ID: 406866 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Desktop Support specialist to join our team supporting the Massachusetts Firefighting Academy. The role will be on-site three days per week for four hours per day. The ideal candidate will have strong experience in AV and desktop support, Microsoft 365, Windows administration, and hardware/network troubleshooting and a proven ability to prepare, maintain, and support classroom technology and end-user access. Responsibilities: Update classroom laptops, screen-cast devices, and related peripherals such as cameras and portable projectors. Ensure laptops are updated, charged, cleared of browser history, and prepared for testing, including validation of testing links. Maintain and update AV kits, replace missing or damaged materials, work with IT to remove incorrect profiles, clear browsing history, and return devices to service-ready condition. Track device assignments, log maintenance history, and support asset records for all MFA devices. Support SharePoint and Teams issues, including access, permissions, and content sharing. Partner with contractors on authentication and access issues. Provide immediate assistance to full-time and contract staff for login and access while coordinating formal IT tickets. Address additional support needs across Teams, SharePoint, OneDrive, Cognito, QM, LMS, and Adobe as they arise. Provide basic Microsoft 365 support and usage guidance. Troubleshoot login and access issues across multiple device types. Required Skills & Qualifications: Communication skills with the ability to support diverse user groups. Customer service skills with a focus on responsiveness and follow-through. Problem-solving skills for diagnosing and resolving end-user issues. Hardware and network troubleshooting skills for laptops, AV devices, and peripherals. Understanding of Windows OS, user profiles, and device configuration. Support and use of Microsoft Office 365, including Teams, SharePoint, and OneDrive. 2+ years of relevant experience in desktop or AV support. Preferred Skills: Experience supporting testing environments and device readiness workflows. Familiarity with LMS platforms and Adobe applications. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.

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