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Desktop Support Jobs in Worcester, MA (NOW HIRING)

Service Global, Inc

Desktop Support L1

Framingham, MA · On-site

Support mobile devices, such as iPads, iPhones, and Android devices. * 5-7 years of specific experience in desktop support, customer service, troubleshooting network and operating system issues, and ...

CYNET SYSTEMS

Desktop Support

Stow, MA · On-site

$33 - $38/hr

Support maintenance and log history, device assignment tracking on all MFA devices. * Support SharePoint and Teams interface issues and requests, work with access issues, problem-solve sharing of ...

APDerm

Desktop Support Technician

Acton, MA · On-site

$53K/yr

Responsibilities Reporting to the IT Manager, the Desktop Support Technician is responsible for maintaining essential IT hardware and business applications, including building, implementing and ...

Stefanini

Deskside Technician II

Waltham, MA · On-site

$21.75 - $27.75/hr

ESSENTIAL DUTIES AND RESPONSIBILITIES Perform Onsite Desktop Support tasks according to Standard Operating Procedures (SOPs).Manage Service Delivery for primary (assigned) site, and also other ...

Berkshire Bank

IT Support Technician

Worcester, MA · On-site

$20.50 - $32.12/hr

Creates and maintains accurate knowledge base articles for Desktop Support Technicians. Assist with ticket system queue management and assignments. 15% * Ensures compliance with all banking laws ...

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All JobsDesktop Support JobsDesktop Support Jobs in Worcester, MA

Desktop Support information

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$13

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$32

How much do desktop support jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for desktop support in Worcester, MA is $22.91, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $24.71 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Worcester, MA?

The most popular types of Desktop Support jobs in Worcester, MA are:

What are popular job titles related to Desktop Support jobs in Worcester, MA?

For Desktop Support jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Worcester, MA look for?

The top searched job categories for Desktop Support jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Desktop Support jobs?

Cities near Worcester, MA with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Worcester, MA as of August 2026, with employment types broken down into 80% Full Time, 2% Part Time, 16% Contract, and 2% Nights. Highlights an 93% In-person, 2% Hybrid, and 5% Remote job distribution, with an average salary of $47,662 per year, or $22.9 per hour.

Desktop Support L1

Service Global, Inc

Framingham, MA • On-site

Full-time

Re-posted 17 days ago

Job description

Roles & Responsibilities:
  • Provide on-site and desk-side support services to end users.
  • Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
  • Complete incidents and requests within SLA in a pressurized environment.
  • Build, configure, and troubleshoot. Install the "Gold" image on the customer's PC and laptop applications and hardware components.
  • Ensure tickets are updated on a daily basis.
  • Support the meeting room environment and video conferencing.
  • Support printers, scanners, and other peripherals.
  • Support mobile devices, such as iPads, iPhones, and Android devices.
  • 5-7 years of specific experience in desktop support, customer service, troubleshooting network and operating system issues, and Windows operating systems.
  • Troubleshooting network and operating system issues.

Mandatory Skills
Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC

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