Marlborough, MA · On-site
$38K - $48K/yr
Required Skills: * Minimum 2 years experience in Help Desk, Technical Support or similar roles * Remote Monitoring (RMM tools) : ManageEngine, Intune, ConnectWise, etc * Ticketing Systems:
Marlborough, MA · On-site
$38K - $48K/yr
Required Skills: * Minimum 2 years experience in Help Desk, Technical Support or similar roles * Remote Monitoring (RMM tools) : ManageEngine, Intune, ConnectWise, etc * Ticketing Systems:
Waltham, MA · On-site
$58K - $72K/yr
The Role As a Help Desk Technician, you'll be the first point of contact for our clients' IT needs ... Document all incidents and resolutions in our ticketing system (ConnectWise / Autotask) * Support ...
Waltham, MA · On-site
$58K - $72K/yr
The Role As a Help Desk Technician, you'll be the first point of contact for our clients' IT needs ... Document all incidents and resolutions in our ticketing system (ConnectWise / Autotask) * Support ...
Framingham, MA · On-site
$90 - $115/hr
Work tickets directly in ConnectWise (PSA) and ensure timely resolution of issues. * Escalate ... Assess resource needs and help plan future team growth. * Participate in vendor evaluations and ...
Framingham, MA · On-site
$90 - $115/hr
Work tickets directly in ConnectWise (PSA) and ensure timely resolution of issues. * Escalate ... Assess resource needs and help plan future team growth. * Participate in vendor evaluations and ...
Worcester, MA · On-site
$41K - $54K/yr
... help drive customer engagement, lead generation, pipeline development, existing customer base ... Experience with ConnectWise is a bonus. · Ability to work collaboratively with sales ...
Quick apply
Worcester, MA · On-site
$41K - $54K/yr
... help drive customer engagement, lead generation, pipeline development, existing customer base ... Experience with ConnectWise is a bonus. · Ability to work collaboratively with sales ...
Worcester, MA · On-site
$74K - $97K/yr
Familiarity with help desk ticketing systems such as ConnectWise, Autotask, or similar MSP tools * Excellent communication skills-able to translate technical findings into clear, empathetic ...
Worcester, MA · On-site
$74K - $97K/yr
Familiarity with help desk ticketing systems such as ConnectWise, Autotask, or similar MSP tools * Excellent communication skills-able to translate technical findings into clear, empathetic ...
Worcester, MA · On-site
Familiarity with help desk ticketing systems such as ConnectWise, Autotask, or similar MSP tools * Excellent communication skills--able to translate technical findings into clear, empathetic ...
Quick apply
Worcester, MA · On-site
Familiarity with help desk ticketing systems such as ConnectWise, Autotask, or similar MSP tools * Excellent communication skills--able to translate technical findings into clear, empathetic ...
$10.79 - $11.95
1% of jobs
$11.95 - $13.11
8% of jobs
$13.11 - $14.26
11% of jobs
$14.59 is the 25th percentile. Wages below this are outliers.
$14.26 - $15.42
15% of jobs
The median wage is $16.37 / hr.
$15.42 - $16.57
18% of jobs
$16.57 - $17.73
18% of jobs
$18.08 is the 75th percentile. Wages above this are outliers.
$17.73 - $18.88
14% of jobs
$18.88 - $20.04
9% of jobs
$20.04 - $21.20
3% of jobs
$21.20 - $22.35
2% of jobs
$22.35 - $23.51
1% of jobs
$10
$18
$23
| Aspect | Helper Connectwise | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | IT service management, remote and on-site support | Help desk, call centers, remote troubleshooting |
| Industry Usage | Managed service providers, IT departments | IT support, technical support services |
| Common Search/Comparison | Helper Connectwise vs Help Desk Technician |
Helper Connectwise typically refers to roles involving the use of ConnectWise platform for IT service management, focusing on ticketing, automation, and client communication. Help Desk Technicians provide technical support and troubleshooting, often using various ticketing systems including ConnectWise. While both roles support IT services, Helper Connectwise emphasizes platform-specific tasks, whereas Help Desk Technicians focus on resolving technical issues across different tools.
For Helper Connectwise jobs in Worcester, MA, the most frequently searched job titles are:
The top searched job categories for Helper Connectwise jobs in Worcester, MA are:
Cities near Worcester, MA with the most Helper Connectwise job openings:
Marlborough, MA • On-site
$38K - $48K/yr
Other
Posted 4 days ago
**This is for 2nd shift working 2pm-10pm EST**
**Local candidates to Massachusetts ONLY**
Title: IT Technical Support II
Employment Type: Permanent Direct Hire (W2 w/ Full-Time benefits)
Location: Marlborough, MA - first 2+ weeks onsite training M-F then hybrid
Schedule: No on-call rotation or off hours work
Description: Join a growing IT services team where you''ll tackle challenging Level 2 support issues, work with modern Microsoft technologies, and collaborate with a close-knit team that values ownership, learning, and career growth. If you''re looking for more than just password resets and want the opportunity to solve complex technical problems, contribute to infrastructure projects, and build your skills alongside experienced engineers, this is an excellent next step.
Required Skills:
