Desktop Manager Jobs in Worcester, MA (NOW HIRING)

Working in a technical role, the IT Desktop Technician has primary responsibility for administering the desktop & peripheral computing environment. The resource will maintain, and upgrade local applications used in the business along with assisting others on server-based applications. Primary front facing resource to the business from an IT standpoint to provide excellent customer service building trust and confidence in our user base.

Duties & Responsibilities:

• Use ticketing system to track problems and escalate issues to the appropriate level when required.
• Provides desktop support and resolves problems related to the computing environment.
• Ensures that the desktop environment is running efficiently through monitoring and optimization.
• Create, modify, and maintain users and groups in domain environment.
• Document all termination changes for audit compliance.
• Install and configure network printers.
• Perform computer and software upgrades.
• Follow through with users to ensure customer satisfaction.
• Coordinates, tests, and implements technical solutions for multiple projects individually or part of a team.
• Monitor's desktop environment using hardware and software monitoring tools; manages system patching.
• Maintains tools to conduct hardware and software inventory. Maintain proper inventory levels.
• Manages supplies and the vendors that provide them.
• Serves as the technical lead in the evaluation and recommendation of new desktop technologies.
• Coordinates service calls with service providers to ensure satisfactory resolution of problems.
• Deploy and troubleshoot problems for all outside sales, service, and other department personnel.

Skills & Abilities:

• Excellent planning and organizational skills.
• Self-starter with the ability to work independently.
• Customer Service centric and actively looking for ways to help user base.
• Able to troubleshoot basic and advanced desktop and network issues.
• Ability to methodically work problems to resolution.
• Strong knowledge of Microsoft Office products, software distribution, PC imaging
• Able to produce easy to understand documentation.

Education, Experience and Technical Competencies:

• Associates Degree and or HS Diploma
• 5-7 years prior experience in Microsoft desktop management & IT systems.
• Office 365, Microsoft SharePoint
• Understanding of network principles.
• Backup and recovery experience (Veeam a plus)
• Prior experience in a manufacturing environment is desirable.

Physical / Environment Demands:

• Able to lift, carry or move weights up to 40 lbs.
• Work in shop conditions with moving equipment, noise, dust, and temperature swings. Periodically exposed to high noise level which requires use of extra hearing protection. Other hazards requiring the use of the appropriate PPE (personal protection equipment). 

Compensation $25.50 - $36.60 hourly

Who is Kadant Solutions Division?

Kadant Solutions, based in Auburn, Massachusetts, develops, manufactures, and markets a wide range of doctoring, cleaning, filtration, and forming systems and related consumables used in process industries worldwide including construction roofing materials, food processing, metals processing, nonwovens, pulp and paper, textiles and fibers, and tissue.

Why consider joining the Kadant team?

• Kadant was named as one of America's Most Responsible Companies 2021-2026 by Newsweek
• Kadant was named as one of America's Greatest Companies 2025 by Newsweek
• Kadant was named as one of America's Greenest Companies 2025 by Newsweek
• Kadant was named to Newsweek's list of America's Greatest Workplaces for Parents & Families 2024
• 100% of Kadant's energy comes from renewable sources.
• Kadant serves the pulp and paper industry which has recycled 68% of everything produced and 82% of cardboard since 2009, the highest of any processing industry.
• Kadant serves several process industries including lithium-ion battery production, food processing, metals processing, carbon fiber, nonwovens, textiles, and construction roofing materials.
• At Kadant, our customer-focused innovation allows us to deliver Sustainable Industrial Processing engineering services and technologies to help our customers create more value with fewer inputs.

*Equal opportunity employer. Career opportunities are open to all, regardless of an individual's protected status.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state and local laws.

*Diverse and inclusive workplace.

*Competitive wage.

*All benefits are effective upon date of hire.

Our comprehensive benefit package includes:

*Medical, Dental and Vision insurance with best-in-class premiums.

*10 paid holidays.

*401k with match.

*Company paid life insurance benefit.

*Disability insurance.

*Aflac insurance.

*Lifelock insurance.

*MetLaw legal assistance.

*Employee assistance program.

*Flexible spending.

*Dependent care.

*Educational assistance.

*Employee stock purchase plan.

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