ZipRecruiter

Log In

1

Desktop Manager Jobs in Worcester, MA (NOW HIRING)

APDerm

Desktop Support Technician

Acton, MA · On-site

$53K/yr

Responsibilities Reporting to the IT Manager, the Desktop Support Technician is responsible for maintaining essential IT hardware and business applications, including building, implementing and ...

APDerm

Desktop Support Technician

Acton, MA · On-site

$53K/yr

Responsibilities Reporting to the IT Manager, the Desktop Support Technician is responsible for maintaining essential IT hardware and business applications, including building, implementing and ...

Stefanini

Deskside Technician II

Waltham, MA · On-site

$21.75 - $27.75/hr

ESSENTIAL DUTIES AND RESPONSIBILITIES Perform Onsite Desktop Support tasks according to Standard Operating Procedures (SOPs).Manage Service Delivery for primary (assigned) site, and also other ...

next page

Showing results 1-20

All JobsDesktop JobsDesktop Manager JobsDesktop Manager Jobs in Worcester, MA

Desktop Manager information

See Worcester, MA salary details

$21K

$83.6K

$126K

How much do desktop manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for desktop manager in Worcester, MA is $83,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $95,500.00 per year, depending on experience, location, and employer.

What is a desktop manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.

What are some typical challenges a desktop manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What are the key skills and qualifications needed to thrive as a desktop manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level job because it provides foundational IT skills, such as troubleshooting hardware and software issues, and customer service experience. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for beginners in the IT field.

What are the most commonly searched types of Desktop jobs in Worcester, MA?

The most popular types of Desktop jobs in Worcester, MA are:

What are popular job titles related to Desktop Manager jobs in Worcester, MA?

For Desktop Manager jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Desktop Manager jobs in Worcester, MA look for?

The top searched job categories for Desktop Manager jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Desktop Manager jobs?

Cities near Worcester, MA with the most Desktop Manager job openings:

Desktop Manager jobs near you
Infographic showing various Desktop Manager job openings in Worcester, MA as of June 2026, with employment types broken down into 4% As Needed, 59% Full Time, 29% Part Time, 4% Temporary, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $83,424 per year, or $40.1 per hour.

Desktop Support Technician

APDerm

Acton, MA • On-site

$53K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

APDerm rating

5.7

Company rating: 5.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Responsibilities
Reporting to the IT Manager, the Desktop Support Technician is responsible for maintaining essential IT hardware and business applications, including building, implementing and troubleshooting technical solutions in line with the overall APDerm IT strategy. The position will collaborate with IT teammates and the Help Desk to provide technical support across all APDerm sites while ensuring resource efficiency, optimization and security of the technology ecosystem.
Responsibilities:
  • Provide both on site and main office/HQ desktop support, including device provisioning/support, network equipment (firewalls, switches, access points) installation/support and technical assistance with devices associated with ISP, security, data closets, postage, pathology technology and other business functions as identified by IT management.
  • Responsible for day to day assistance with hardware and technical issues within the APDerm IT environment including troubleshooting and issue remediation, knowledge of relevant workflows, build, training, testing and end user access provisioning/facilitation.
  • Role may require daily travel between sites for hardware deployment and issue remediation.
  • Assist in development and implementation of new technology resources to improve business process and technical flow and efficiency.
  • Responsible for clear oral and written communication of task and ticket statuses, issues, process changes, software enhancement goals and objectives.

Qualifications
Minimum Requirements:
  • Two years of professional technical support experience or 4-year college degree in a technical or business field
  • Preferred technical certifications: CompTIA A+/Security/Fundamentals, CCNA, Microsoft Fundamentals or related.

Physical Requirements:
  • Ability to lift and carry equipment weighing up to 40 lbs (e.g., desktop computers, monitors, printers)
  • Ability to push or pull carts loaded with equipment
  • Occasional bending, kneeling, crouching, and reaching to access under-desk equipment and cabling
  • Ability to work in tight or confined spaces (e.g., server closets, under desks, behind cabinets)
  • Manual dexterity for handling small components, cables, and tools
  • Ability to climb stairs and/or ladders as needed
  • Prolonged periods of standing, walking, or sitting depending on task
  • Visual acuity for reading small print on labels, screens, and technical documentation
  • Ability to safely handle and transport equipment across office floors or between buildings
  • Occasional travel between worksites or office locations
  • Ability to work with hand and power tools for equipment installation and repair

The salary for this role will range from USD $53,225.12 to 72,226.49 per year based on full-time employment. Salary offers are based on a wide range of factors including but not limited to years of experience, location, relevant skills, training, education, etc. Certain roles may be eligible for performance-based incentive compensation and/or long-term incentives. APDerm supports your life's needs through an extensive offering comprehensive, competitive and inclusive set of health, financial and other benefits that support your total well-being.
APDerm is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or APDerm policy.
Please email humanresources@apderm.com if you need a disability accommodation for any part of the employment process.

What APDerm employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

APDerm logo

About APDerm

Sourced by ZipRecruiter

Industry

Outpatient health care

Company size

501 - 1,000 Employees

Headquarters location

Acton, MA, US

Year founded

1992

View All APDerm Jobs

Apply