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Desktop Associate Jobs in Worcester, MA (NOW HIRING)

Kadant Solutions

IT Desktop Technician

Auburn, MA · On-site

$36.60/hr

Associates Degree and or HS Diploma * 5-7 years prior experience in Microsoft desktop management & IT systems. * Office 365, Microsoft SharePoint * Understanding of network principles. * Backup and ...

MAPFRE

Desktop Support Specialist II

Webster, MA · On-site

$55K - $68K/yr

Associate's Degree in Computer Science or a related field Preferred. * 2-4 years of experience in a Level II desktop support role or a related field required. * CompTIA A+ certification required ...

CROSSMARK1

Retail Data Collection Associate - PT

Waltham, MA · On-site

$16.50 - $19/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

CROSSMARK1

Retail Data Collection Associate - PT

Waltham, MA · On-site

$16.50 - $19/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information:

CROSSMARK1

Retail Data Collection Associate - PT

Waltham, MA · On-site

$16.50 - $19/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

CROSSMARK1

Retail Data Collection Associate - PT

Waltham, MA · On-site

$16.50 - $19/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

CROSSMARK1

Retail Data Collection Associate - PT

Waltham, MA · On-site

$16.50 - $19/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

CROSSMARK1

Retail Data Collection Associate - PT

Worcester, MA · On-site

$15.25 - $17.50/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information:

CROSSMARK1

Retail Data Collection Associate - PT

Worcester, MA · On-site

$15.25 - $17.50/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

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Desktop Associate information

See Worcester, MA salary details

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$31

How much do desktop associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for desktop associate in Worcester, MA is $23.46, according to ZipRecruiter salary data. Most workers in this role earn between $21.11 and $24.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are the most commonly searched types of Desktop jobs in Worcester, MA?

The most popular types of Desktop jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Desktop Associate jobs?

Cities near Worcester, MA with the most Desktop Associate job openings:

Desktop Associate jobs near you

IT Desktop Technician

Kadant Solutions

Auburn, MA • On-site

$36.60/hr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Overview
Working in a technical role, the IT Desktop Technician has primary responsibility for administering the desktop & peripheral computing environment. The resource will maintain, and upgrade local applications used in the business along with assisting others on server-based applications. Primary front facing resource to the business from an IT standpoint to provide excellent customer service building trust and confidence in our user base.
Responsibilities
Duties & Responsibilities:
  • Use ticketing system to track problems and escalate issues to the appropriate level when required.
  • Provides desktop support and resolves problems related to the computing environment.
  • Ensures that the desktop environment is running efficiently through monitoring and optimization.
  • Create, modify, and maintain users and groups in domain environment.
  • Document all termination changes for audit compliance.
  • Install and configure network printers.
  • Perform computer and software upgrades.
  • Follow through with users to ensure customer satisfaction.
  • Coordinates, tests, and implements technical solutions for multiple projects individually or part of a team.
  • Monitor's desktop environment using hardware and software monitoring tools; manages system patching.
  • Maintains tools to conduct hardware and software inventory. Maintain proper inventory levels.
  • Manages supplies and the vendors that provide them.
  • Serves as the technical lead in the evaluation and recommendation of new desktop technologies.
  • Coordinates service calls with service providers to ensure satisfactory resolution of problems.
  • Deploy and troubleshoot problems for all outside sales, service, and other department personnel.

Qualifications
Skills & Abilities:
  • Excellent planning and organizational skills.
  • Self-starter with the ability to work independently.
  • Customer Service centric and actively looking for ways to help user base.
  • Able to troubleshoot basic and advanced desktop and network issues.
  • Ability to methodically work problems to resolution.
  • Strong knowledge of Microsoft Office products, software distribution, PC imaging
  • Able to produce easy to understand documentation.

Education, Experience and Technical Competencies:
  • Associates Degree and or HS Diploma
  • 5-7 years prior experience in Microsoft desktop management & IT systems.
  • Office 365, Microsoft SharePoint
  • Understanding of network principles.
  • Backup and recovery experience (Veeam a plus)
  • Prior experience in a manufacturing environment is desirable.

Physical / Environment Demands:
  • Able to lift, carry or move weights up to 40 lbs.
  • Work in shop conditions with moving equipment, noise, dust, and temperature swings. Periodically exposed to high noise level which requires use of extra hearing protection. Other hazards requiring the use of the appropriate PPE (personal protection equipment).

Compensation $25.50 - $36.60 hourly
Who is Kadant Solutions Division?
Kadant Solutions, based in Auburn, Massachusetts, develops, manufactures, and markets a wide range of doctoring, cleaning, filtration, and forming systems and related consumables used in process industries worldwide including construction roofing materials, food processing, metals processing, nonwovens, pulp and paper, textiles and fibers, and tissue.
Why consider joining the Kadant team?
  • Kadant was named as one of America's Most Responsible Companies 2021-2026 by Newsweek
  • Kadant was named as one of America's Greatest Companies 2025 by Newsweek
  • Kadant was named as one of America's Greenest Companies 2025 by Newsweek
  • Kadant was named to Newsweek's list of America's Greatest Workplaces for Parents & Families 2024
  • 100% of Kadant's energy comes from renewable sources.
  • Kadant serves the pulp and paper industry which has recycled 68% of everything produced and 82% of cardboard since 2009, the highest of any processing industry.
  • Kadant serves several process industries including lithium-ion battery production, food processing, metals processing, carbon fiber, nonwovens, textiles, and construction roofing materials.
  • At Kadant, our customer-focused innovation allows us to deliver Sustainable Industrial Processing™ engineering services and technologies to help our customers create more value with fewer inputs.

*Equal opportunity employer. Career opportunities are open to all, regardless of an individual's protected status. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state and local laws.
*Diverse and inclusive workplace.
*Competitive wage.
*All benefits are effective upon date of hire.
Our comprehensive benefit package includes:
*Medical, Dental and Vision insurance with best-in-class premiums.
*10 ½ paid holidays.
*401k with match.
*Company paid life insurance benefit.
*Disability insurance.
*Aflac insurance.
*Lifelock insurance.
*MetLaw legal assistance.
*Employee assistance program.
*Flexible spending.
*Dependent care.
*Educational assistance.
*Employee stock purchase plan.
"Company Name is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Company Name hires that candidate."

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