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Desktop Associate Jobs in Worcester, MA (NOW HIRING)

Service Global, Inc

Desktop Engineer L1

Acton, MA · On-site

An associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics is required; a bachelor's Degree preferred. Mandatory Skills Desktop/End-User ...

Staples, Inc.

Endpoint Desktop Engineer

Framingham, MA · On-site

We are looking for a skilled Endpoint Desktop Engineer to support and enhance the technology ... Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.) The salary ...

CROSSMARK1

Retail Data Collection Associate - PT

Waltham, MA · On-site

$16.50 - $19/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

CROSSMARK1

Retail Data Collection Associate - PT

Waltham, MA · On-site

$16.50 - $19/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

CROSSMARK1

Retail Data Collection Associate - PT

Waltham, MA · On-site

$16.50 - $19/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

CROSSMARK1

Retail Data Collection Associate - PT

Waltham, MA · On-site

$16.50 - $19/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

CROSSMARK1

Retail Data Collection Associate - PT

Waltham, MA · On-site

$16.50 - $19/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information:

CROSSMARK1

Retail Data Collection Associate - PT

Waltham, MA · On-site

$16.50 - $19/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

CROSSMARK1

Retail Data Collection Associate - PT

Worcester, MA · On-site

$15.25 - $17.50/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

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Desktop Associate information

See Worcester, MA salary details

$15

$23

$31

How much do desktop associate jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for desktop associate in Worcester, MA is $23.46, according to ZipRecruiter salary data. Most workers in this role earn between $21.11 and $24.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are Desktop Associates?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are some common challenges faced by Desktop Associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.
What are the most commonly searched types of Desktop jobs in Worcester, MA? The most popular types of Desktop jobs in Worcester, MA are:
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What job categories do people searching Desktop Associate jobs in Worcester, MA look for? The top searched job categories for Desktop Associate jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Desktop Associate jobs? Cities near Worcester, MA with the most Desktop Associate job openings:
Desktop Associate jobs near you
Desktop Support Associate

Desktop Support Associate

New England Center for Children Inc

Southborough, MA • On-site

$22 - $25.75/hr

Full-time

Medical, Retirement, PTO

Posted 23 days ago

Job description

Salary is determined based on individual experience, and the range may not include differentials which are based on team assignment. The salary range posted reflects the starting salary for the position and does not represent the maximum potential earnings.

The Desktop Support Associate is responsible for the support of hardware, software, and audiovisual systems for the Center.  This role provides end user training and support, makes recommendations for software and hardware changes, and promptly escalates technology issues that are urgent or time sensitive.

What You’ll Do:

  • Respond to user questions and inquiries in person, via telephone, email, web and other communication methods.

  • Provide technical support and solves the basic and more advanced routine user hardware and software problems or questions, including desktop computer hardware and software and enterprise system software.

  • Ensure the proper operation of computers, productivity software and peripherals for staff and students, including Office 365, Windows and IOS operating systems, printers, videoconferencing systems, phones and assorted audiovisual peripherals.

  • Communicate with end users as required: keeping them informed of incident progress, notifying them of requirements that will delay ticket resolution, and documenting ticket progress in a complete and timely manner.

What You’ll Love:

  • Becoming part of a mission-driven organization
  • Generous vacation time + personal and accrued sick time
  • Career growth and professional development opportunities
  • A fun, team-oriented environment
  • Tuition reimbursement, health & wellness benefits
  • Onsite discounted daycare
  • Retirement savings and many more perks

What You’ll Need:

  • Windows 11 experience required

  • A minimum of 2 years of onsite in-person IT Help Desk role is required.

  • Technical ability to troubleshoot production hardware or software issues

  • Ability to adapt and adjust to changing work situations, processes, and procedures

  • Willingness to work flexible hours with rotating on call, including occasional evening and weekend hours

  • Exceptional Customer Service experience with strong verbal and written communication skills

  • Working experience of Office 365 Enterprise, including Azure, Entra, Microsoft Intune, and Microsoft Defender

  • Working experience: JAMF MDM, Manage Engine Service Desk Plus preferred.

NECC - One Powerful Place is a global leader in autism education and research. We provide a comprehensive structure to help children and young adults with autism through evidence-based services in home-based, day, and residential programs, in unison with ongoing research on educational best practices.

NECC is committed to an inclusive culture where all students, employees, families, and partners feel welcome, safe, and valued. We believe that fostering diversity and equity makes us a stronger, more successful community. For more information, please visit: https://www.necc.org/dei/

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