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Desktop Associate Jobs in Worcester, MA (NOW HIRING)

CROSSMARK1

Retail Data Collection Associate - PT

Worcester, MA · On-site

$15.25 - $17.50/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information:

CROSSMARK1

Retail Data Collection Associate - PT

Waltham, MA · On-site

$16.50 - $19/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

CROSSMARK1

Retail Data Collection Associate - PT

Worcester, MA · On-site

$15.25 - $17.50/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

CROSSMARK1

Retail Data Collection Associate - PT

Waltham, MA · On-site

$16.50 - $19/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

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Desktop Associate information

See Worcester, MA salary details

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$31

How much do desktop associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for desktop associate in Worcester, MA is $23.46, according to ZipRecruiter salary data. Most workers in this role earn between $21.11 and $24.71 per hour, depending on experience, location, and employer.

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are the most commonly searched types of Desktop jobs in Worcester, MA?

The most popular types of Desktop jobs in Worcester, MA are:

Desktop Associate jobs near you

Desktop Support Technician

Acton-Boxborough Regional School District

Acton, MA • On-site

$22.25 - $28.25/hr

Full-time

Re-posted 7 days ago

Job description

Terms of Employment:
This is a twelve (12) month in-person position that reports to and is evaluated by the Director of Educational Technology.

.6 position for One Year, then Full Time starting 7/1/2027

The Desktop Support Technician provides advanced technical support for district technology systems, devices, and users while serving as a key member of the Educational Technology Department. This position is responsible for installing, configuring, troubleshooting, repairing, and maintaining district-issued technology used by students, faculty, staff, and administrators across multiple school and administrative locations.

The Desktop Support Technician serves as a Tier II technical resource, resolving complex hardware, software, classroom technology, and endpoint management issues while collaborating with Systems Administration staff on enterprise infrastructure initiatives. The position requires strong technical expertise, exceptional customer service, sound judgment, and the ability to independently manage multiple priorities in a dynamic educational environment.

Major Responsibilities:

  • End User Technology Support
  • Device Deployment and Lifecycle Management
  • Endpoint Management
  • Customer Service & Collaboration
  • Technical Problem Solving

  • Documentation

Qualifications:

Required

  • Associate degree in Information Technology, Computer Science, or related field, or equivalent combination of education and experience.
  • Minimum of two years of experience supporting enterprise technology environments.
  • Valid driver's license and ability to travel between district buildings.

Preferred

  • Experience supporting technology in a K12 educational environment.
  • Experience with one-to-one device programs.
  • Experience with Google Workspace for Education.
  • Experience with Microsoft Intune or Jamf Pro.
  • Experience with help desk ticketing systems.

  • Experience supporting classroom instructional technology.

Working knowledge of:

  • Windows
  • macOS
  • ChromeOS
  • Google Workspace for Education
  • Microsoft 365
  • Microsoft Intune
  • Jamf Pro
  • Google Admin Console
  • Basic networking concepts
  • Wireless networking
  • Printing technologies
  • Audio visual classroom systems
  • Hardware repair
  • Device imaging
  • Mobile device management


Apply online at www.abschools.org

You can watch our educators talk about working at Acton-Boxborough here: https://youtu.be/TenOhRXzESE

You can learn more working at Acton-Boxborough here: https://sites.google.com/abschools.org/joinactonboxborough/home

We believe that our students deserve to learn from educators who reflect their backgrounds and  life experiences, and we want our staff to reflect the wide range of student identities we seek to serve. To this end, our District is committed to increasing the diversity of our certified educators and leaders. We believe that by building a more representative workforce, our students will have better outcomes and be more prepared for an increasingly diverse world. We encourage the following to apply: candidates of color, individuals with diverse life experiences and  on-traditional backgrounds, and allies in our diversity, equity, and inclusion work.
 



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