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Desktop Associate Jobs in Worcester, MA (NOW HIRING)

CROSSMARK1

Retail Data Collection Associate - PT

Waltham, MA · On-site

$16.50 - $19/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

CROSSMARK1

Retail Data Collection Associate - PT

Waltham, MA · On-site

$16.50 - $19/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

CROSSMARK1

Retail Data Collection Associate - PT

Waltham, MA · On-site

$16.50 - $19/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

Feuji Inc

Sr. Onsite Support Engineer

Needham, MA · On-site

Modern Desktop Administrator Associate, or ITIL Foundation. * Experience with Intune, SCCM, JAMF, Active Directory, and Group Policy management. * Familiarity with networking fundamentals (TCP/IP ...

AA2IT

Field Service Technician - Concord, MA

Concord, MA · On-site

... Desktop Break/Fix Experience • Field Technician Dispatch Experience • Laptop Break/Fix Experience • Printer Break/Fix Experience • Associate needs to reside within 15 miles of Concord, MA in ...

IntelliSource

Onsite Technical Coordinator

Worcester, MA · On-site

$30 - $33/hr

High school diploma or equivalent required; associate degree, technical certification, or related IT education preferred. * 1-3 years of experience in IT support, desktop support, technical ...

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Desktop Associate information

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How much do desktop associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for desktop associate in Worcester, MA is $23.46, according to ZipRecruiter salary data. Most workers in this role earn between $21.11 and $24.71 per hour, depending on experience, location, and employer.

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are the most commonly searched types of Desktop jobs in Worcester, MA?

The most popular types of Desktop jobs in Worcester, MA are:

Desktop Associate jobs near you

Retail Data Collection Associate - PT

CROSSMARK1

Waltham, MA • On-site

$16.50 - $19/hr

Part-time

Re-posted 18 days ago

CROSSMARK rating

5.1

Company rating: 5.1 out of 10

Based on 115 frontline employees who took The Breakroom Quiz

48th of 52 rated marketing agency

Job description

Company Description

CROSSMARK is a leading sales and marketing services company in the consumer goods industry that expertly guides our clients along "The Way to Market" by delivering growth solutions with exceptional service. Our expertise spans the grocery, mass, club, drug, convenience store, and home improvement channels among others, and our solutions bolster our clients' capabilities for developing best practices, insight analysis, and customer targeting that always hit the mark.

We do this by excelling in four key areas - headquarter selling, retail merchandising, store level marketing, and streamlining trade practices. In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in offices in the U.S., Canada, Mexico, Australia and New Zealand. Headquartered in Plano, Texas, CROSSMARK is a privately owned corporation.

Equal Opportunity Employer

Job Description

As a retail data collection associate, you would be a part of our CROSSMARK Field Intelligence Team. The primary function of this team is to travel locally to grocery, mass merchant, and drug stores collecting observational data about product placement and inventory information. To do this, you would spend the majority of your day walking and standing on the sales floor using a handheld device to scan products. The work is typically performed Monday - Friday between the hours of 8am to 5pm with occasional weekend work. Once the initial one-on-one training is complete, this job provides some scheduling flexibility with the expectation that assigned work is completed within a specified deadline.

Note: This job description does not imply that the above functions are the only tasks that may be performed. Associates will be expected, if possible, to follow any other job-related instructions and perform any other job-related tasks as directed by management.

Qualifications

Physical Demands: While working in retail stores the associate will be required to sit, reach (overhead, under and arms length), bend, climb, kneel stand, squat, walk on flat surface, lift up to 30 lbs., change position, and handle and carry a 2 lb. device for a prolonged period of time.  Counting reserve stock in coolers/freezers may be required.  

Specific Skills:  

  • Good verbal and written communication skills.  
  • Good organizational skills.  
  • Attention to detail.  
  • Ability to work independently while following directions.  
  • Must have reliable transportation, valid driver's license, and auto insurance.  Must keep driver's license and insurance information current.
  • MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME!
Additional Information

PLEASE ATTACH YOUR RESUME WITH YOUR APPLICATION!!!

What CROSSMARK employees say

Pay

Benefits

Hours and flexibility

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About CROSSMARK

Sourced by ZipRecruiter

CROSSMARK had completed 55 mergers and acquisitions in its quest to become a national sales agency, managing brands, and performing sales functions for manufacturers and performing in-store merchandising services at retailers nationwide. The same year, we expanded our operations to Canada to broaden our impact in North America. And in 2013 we acquired Chicago-based agencies Marketing Werks and PromoWorks to deliver end-to-end shopper marketing and engagement—both in store and out. The fusion of talents and expertise among these agencies, with CROSSMARK at the core, has empowered us to deliver a leading, all-encompassing, and completely integrated Marketing Services arm to our organization. Company milestones and service expansions have only been possible because of the true beating heart of CROSSMARK: our people. Our dedicated and passionate employees work hard to provide clients with the best opportunities to drive sales, to see brands thrive, and to create lasting connections. We’re excited for what’s next in our ever-evolving company—and we hope you’ll join us for the journey ahead.

Industry

Business management consulting

Company size

10,000+ Employees

Headquarters location

Plano , TX, US

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