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Desktop Associate Jobs in Worcester, MA (NOW HIRING)

PB consulting

Helpdesk Administrator

Dover, MA · On-site

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...

PB consulting

Helpdesk Administrator

Newtonville, MA · On-site

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 2+ years of experience in Help Desk, Service Desk, Desktop Support ...

Feuji Inc

Sr. Onsite Support Engineer

Needham, MA · On-site

Modern Desktop Administrator Associate, or ITIL Foundation. * Experience with Intune, SCCM, JAMF, Active Directory, and Group Policy management. * Familiarity with networking fundamentals (TCP/IP ...

CROSSMARK1

Retail Inventory Specialist - PT

Waltham, MA · On-site

Associates will be expected, if possible, to follow any other job-related instructions and perform ... Access to desktop/laptop with internet connection in your home. * Access to a smart phone with a ...

CROSSMARK1

Retail Inventory Specialist - PT

Natick, MA · On-site

Associates will be expected, if possible, to follow any other job-related instructions and perform ... Access to desktop/laptop with internet connection in your home. * Access to a smart phone with a ...

CROSSMARK1

Retail Inventory Specialist

Natick, MA

$18.25 - $23.25/hr

... associates throughout the United States, Canada, Mexico, Australia, and New Zealand. We are ... Access to desktop/laptop with internet connection in your home (phone/tablet doesn't count). Access ...

Eversource Energy

Associate Account Executive

Auburn, MA · On-site

$85K - $95K/yr

Ability to use personal computers, tablets and desktop applications (e.g., Microsoft Word, Excel and Salesforce). Education: * Bachelor's degree in engineering, Business Administration, related ...

CROSSMARK1

RETAIL INVENTORY SPECIALIST

Waltham, MA · On-site

$19.25 - $24.25/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... Access to desktop/laptop with internet connection in your home (phone/tablet doesn't count). Access ...

National Grid USA

Customer Service Associate

Northborough, MA · On-site

$15 - $20.50/hr

Display proficiency on all desktop computer applications that are necessary to perform the job * Excellent communication and negotiation skills, requires patience and sympathetic understanding of ...

Zifo

Lab Computing Technician

Framingham, MA · On-site

$19.50 - $26/hr

Associate Degree or technical institute degree or equivalent experience required * Prior experience in IT Deskside/Desktop break/fix support or similar role * Excellent Windows 7/10 and Microsoft ...

Zifo

Lab Computing Technician

Waltham, MA · On-site

$20.50 - $27.25/hr

Associate Degree or technical institute degree or equivalent experience required * Prior experience in IT Deskside/Desktop break/fix support or similar role * Excellent Windows 7/10 and Microsoft ...

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Showing results 41-60

All JobsDesktop Associate JobsDesktop Associate Jobs in Worcester, MA

Desktop Associate information

See Worcester, MA salary details

$15

$23

$31

How much do desktop associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for desktop associate in Worcester, MA is $23.46, according to ZipRecruiter salary data. Most workers in this role earn between $21.11 and $24.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are the most commonly searched types of Desktop jobs in Worcester, MA?

The most popular types of Desktop jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Desktop Associate jobs?

Cities near Worcester, MA with the most Desktop Associate job openings:

Desktop Associate jobs near you

Helpdesk Administrator

PB consulting

Dover, MA • On-site

Full-time

Posted 7 days ago

Job description

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows environments, Microsoft 365, and retail technology systems. This role is responsible for resolving technical issues, managing service requests, supporting end users, and ensuring timely issue resolution while delivering excellent customer service.

Primary Responsibilities
  • Serve as the first point of contact for IT support requests from corporate and retail users.
  • Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals, and business applications.
  • Provide technical support for retail technologies, including Point of Sale (POS) systems, payment terminals, barcode scanners, receipt printers, and inventory management applications.
  • Log, prioritize, track, and resolve incidents and service requests using the organization's ticketing system.
  • Escalate complex issues to appropriate technical teams while maintaining ownership and communication with end users.
  • Manage user accounts, password resets, access permissions, and onboarding/offboarding activities.
  • Install, configure, and maintain Windows operating systems, software applications, and hardware devices.
  • Assist with software deployments, system upgrades, hardware refreshes, and technology rollouts.
  • Create and maintain technical documentation, knowledge base articles, and troubleshooting guides.
  • Monitor ticket queues to ensure service level agreement (SLA) compliance.
  • Provide remote support via phone, email, chat, and remote desktop tools.
  • Collaborate with infrastructure, network, security, and application support teams to resolve technical issues.
Required Qualifications
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • 2+ years of experience in Help Desk, Service Desk, Desktop Support, or Technical Support.
  • Experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
  • Knowledge of Active Directory, user account administration, and password management.
  • Experience with IT service management and ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or similar.
  • Strong troubleshooting skills across hardware, software, and basic networking issues.
  • Excellent verbal and written communication skills.
  • Strong customer service and problem-solving abilities.
Preferred Qualifications
  • Experience supporting retail environments and store technology solutions.
  • Knowledge of POS systems, payment processing devices, barcode scanners, receipt printers, and inventory management systems.
  • Experience with Mobile Device Management (MDM) platforms.
  • Familiarity with remote support tools and endpoint management solutions.
  • ITIL Foundation certification or equivalent IT service management experience.
  • Experience supporting enterprise environments across multiple locations.

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