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Desktop Support Engineer Jobs in Worcester, MA (NOW HIRING)

CYNET SYSTEMS

Desktop Support

Stow, MA · On-site

$33 - $38/hr

Support maintenance and log history, device assignment tracking on all MFA devices. * Support SharePoint and Teams interface issues and requests, work with access issues, problem-solve sharing of ...

Service Global, Inc

Desktop Support L1

Framingham, MA · On-site

Support mobile devices, such as iPads, iPhones, and Android devices. * 5-7 years of specific experience in desktop support, customer service, troubleshooting network and operating system issues, and ...

APDerm

Desktop Support Technician

Acton, MA · On-site

$53K/yr

Responsibilities Reporting to the IT Manager, the Desktop Support Technician is responsible for maintaining essential IT hardware and business applications, including building, implementing and ...

APDerm

Desktop Support Technician

Acton, MA · On-site

$53K/yr

Responsibilities Reporting to the IT Manager, the Desktop Support Technician is responsible for maintaining essential IT hardware and business applications, including building, implementing and ...

APDerm

Desktop Support Technician

Acton, MA

$53K/yr

Reporting to the IT Manager, the Desktop Support Technician is responsible for maintaining essential IT hardware and business applications, including building, implementing and troubleshooting ...

F2Onsite

Be Seen First

Level 2 Desktop Support Technician

Marlborough, MA · On-site

$23 - $25/hr

  • Medical

  • Dental

  • Vision

Position Summary We are seeking an experienced Level 2 Desktop Support / End User Support Technician to provide onsite IT support in a professional enterprise environment. The ideal candidate will ...

Feuji Inc

Sr. Onsite Support Engineer

Needham, MA · On-site

Position Summary The Senior Onsite Support Engineer provides high-level technical support for end ... Desktop & End-User Support * Provide Tier 2/3 support for desktops, laptops, printers, mobile ...

Stefanini

Deskside Technician II

Waltham, MA · On-site

$21.75 - $27.75/hr

ESSENTIAL DUTIES AND RESPONSIBILITIES Perform Onsite Desktop Support tasks according to Standard Operating Procedures (SOPs).Manage Service Delivery for primary (assigned) site, and also other ...

Merge IT

IT Support Engineer - Waltham, MA

Waltham, MA · On-site

They are seeking several IT Support Engineers to provide deskside support for end users, perform ... Required : • Strong experience supporting Windows desktop environments • Proven hands-on ...

Devoted Health

Support Engineer

Waltham, MA · On-site

$55K - $64K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Universal Support: Provide technical support for our entire workforce, whether they are in-office or remote, across ChromeOS and MacOS environments. * SaaS Administration: Learn the administration ...

Devoted Health

Support Engineer

Waltham, MA · On-site +1

$55K - $64K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Universal Support: Provide technical support for our entire workforce, whether they are in-office or remote, across ChromeOS and MacOS environments. * SaaS Administration: Learn the administration ...

Emerson Hospital

IT Support Specialist

Concord, MA

$20 - $22/hr

... Engineering, Nursing, Information Systems or related specialty, and/or equivalent experience/training. * Minimum of one (1) year of experience providing end user desktop support.

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All JobsDesktop Support Engineer JobsDesktop Support Engineer Jobs in Worcester, MA

Desktop Support Engineer information

See Worcester, MA salary details

$10

$26

$45

How much do desktop support engineer jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for desktop support engineer in Worcester, MA is $26.94, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $30.72 per hour, depending on experience, location, and employer.

What is a desktop support engineer?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What does a desktop support engineer do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are the key skills and qualifications needed to thrive as a desktop support engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.

What are some common challenges faced by desktop support engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

How much does a desktop support engineer make in the US?

A desktop support engineer in the US typically earns between $45,000 and $70,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA A+ or Microsoft Certified can earn higher salaries. The role often involves troubleshooting hardware and software issues, supporting end-users, and maintaining IT systems.
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Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,028 per year, or $26.9 per hour.

Desktop Support

CYNET SYSTEMS

Stow, MA • On-site

$33 - $38/hr

Contractor

Re-posted 8 days ago

Job description

Job Overview:

Pay Range: $33.73hr - $38.73hr

Responsibilities:

  • Update all laptops in classrooms, update all screen cast devices and or other needed electronics for delivery (i.e., cameras, portable projectors).
  • Ensure all laptops are updated, charged, browser history cleared, and prepared for testing, testing links work.
  • Update and check all AV kits in the crib, update missing and or damaged materials, work with IT to remove incorrect profiles, clear browsing history, ensure device is updated, cleaned, and ready to go back out.
  • Support maintenance and log history, device assignment tracking on all MFA devices.
  • Support SharePoint and Teams interface issues and requests, work with access issues, problem-solve sharing of materials and blocks.
  • Work with contractors on authentication issues and access issues.
  • Work with full-time and contract staff on login and access issues for immediate support while an IT ticket is put in.
  • Additional supports that come up when we need problem-solving (Teams, SharePoint, OneDrive, Cognito, QM, LMS, Adobe).
  • Basic O365 support and use.
  • Support login and access issues on multiple devices.

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
Cynet Systems logo

About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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