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Desktop Support Engineer Jobs in Worcester, MA (NOW HIRING)

Job Title - DESKTOP SUPPORT ENGINEER Skills - Deskside support, device deployment and configuration, Windows/Linux workstation support, hardware and software troubleshooting, printer and peripheral ...

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Desktop Support

Maynard, MA · On-site

$38.45/hr

Desktop Support Location: Massachusetts Firefighting Academy, (Stow, MA) Duration: Temp - 5 months Pay Range: $38.45/hr (W2) Job ID: 406866 About BCforward BCforward is a leading global IT consulting ...

Desktop Support

Stow, MA · On-site

$33 - $38/hr

Support maintenance and log history, device assignment tracking on all MFA devices. * Support SharePoint and Teams interface issues and requests, work with access issues, problem-solve sharing of ...

Support mobile devices, such as iPads, iPhones, and Android devices. * 5-7 years of specific experience in desktop support, customer service, troubleshooting network and operating system issues, and ...

Responsibilities Reporting to the IT Manager, the Desktop Support Technician is responsible for maintaining essential IT hardware and business applications, including building, implementing and ...

Responsibilities Reporting to the IT Manager, the Desktop Support Technician is responsible for maintaining essential IT hardware and business applications, including building, implementing and ...

Reporting to the IT Manager, the Desktop Support Technician is responsible for maintaining essential IT hardware and business applications, including building, implementing and troubleshooting ...

Position Summary The Senior Onsite Support Engineer provides high-level technical support for end ... Desktop & End-User Support * Provide Tier 2/3 support for desktops, laptops, printers, mobile ...

Deskside Technician II

Waltham, MA · On-site

$21.75 - $27.75/hr

ESSENTIAL DUTIES AND RESPONSIBILITIES Perform Onsite Desktop Support tasks according to Standard Operating Procedures (SOPs).Manage Service Delivery for primary (assigned) site, and also other ...

Provides desktop support and resolves problems related to the computing environment. * Ensures that ... engineering services and technologies to help our customers create more value with fewer inputs.

Provides desktop support and resolves problems related to the computing environment. * Ensures that ... engineering services and technologies to help our customers create more value with fewer inputs.

... Engineering, Nursing, Information Systems or related specialty, and/or equivalent experience/training. * Minimum of one (1) year of experience providing end user desktop support.

IT Support Specialist

Concord, MA · On-site

$20 - $22/hr

... Engineering, Nursing, Information Systems or related specialty, and/or equivalent experience/training. * Minimum of one (1) year of experience providing end user desktop support.

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Desktop Support Engineer information

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How much do desktop support engineer jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for desktop support engineer in Worcester, MA is $26.94, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $30.72 per hour, depending on experience, location, and employer.

What does a desktop support engineer do?

A desktop support engineer provides technical assistance to users by troubleshooting hardware, software, and network issues on desktop computers and related devices. They install, configure, and maintain computer systems, often using remote tools and diagnostic software, and may hold certifications like CompTIA A+ to ensure technical proficiency.

What Does a Desktop Support Engineer Do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What is the highest salary of a desktop support engineer?

The highest salary for a desktop support engineer can exceed $70,000 to $80,000 annually, especially for those with advanced certifications, extensive experience, or working in high-cost-of-living areas. Senior roles or those with specialized skills in networking, security, or enterprise environments may earn higher compensation.

What are some common challenges faced by Desktop Support Engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

Is desktop support a good entry-level job?

Desktop Support Engineer roles are often suitable as entry-level positions because they require basic technical skills, knowledge of operating systems, and troubleshooting abilities. These jobs provide hands-on experience with hardware, software, and customer service, making them a common starting point in IT careers.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

What are Desktop Support Engineers?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What engineer makes $500,000 a year?

While most desktop support engineers earn significantly less, some senior or specialized IT professionals with extensive experience, certifications, and advanced skills in enterprise environments can reach or exceed a $500,000 annual salary, often through bonuses, stock options, or consulting roles. Such high earnings are rare and typically involve leadership positions or highly specialized technical expertise.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.
What are popular job titles related to Desktop Support Engineer jobs in Worcester, MA? For Desktop Support Engineer jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Desktop Support Engineer jobs in Worcester, MA look for? The top searched job categories for Desktop Support Engineer jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Desktop Support Engineer jobs? Cities near Worcester, MA with the most Desktop Support Engineer job openings:
Infographic showing various Desktop Support Engineer job openings in Worcester, MA as of July 2026, with employment types broken down into 2% Locum Tenens, 89% Full Time, 8% Part Time, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $56,028 per year, or $26.9 per hour.
Desktop Support Engineer

Desktop Support Engineer

Coforge

Marlborough, MA • On-site

Other

This job post has expired today. Applications are no longer accepted.


Coforge rating

6.8

Company rating: 6.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

164th of 230 rated it services


Job description

Job Title - DESKTOP SUPPORT ENGINEER

Skills - Deskside support, device deployment and configuration, Windows/Linux workstation support, hardware and software troubleshooting, printer and peripheral support, conference room and AV technology support, smart hands assistance for remote teams, network connectivity troubleshooting, factory floor device support, asset and inventory management, vendor coordination, incident and service request management, user onboarding/offboarding.

Experience - 3-6 years

Location - Marlborough, Massachusetts


We at Coforge are hiring a DESKTOP SUPPORT ENGINEER with below skillset

  • Responsible for providing dedicated onsite IT support, including IMACD (Install, Move, Add, Change & Disposal) services.
  • Deskside support, device deployment and configuration, Windows/Linux workstation support, hardware and software troubleshooting, printer and peripheral support, conference room and AV technology support, smart hands assistance for remote teams, network connectivity troubleshooting, factory floor device support, asset and inventory management, vendor coordination, incident and service request management, user onboarding/offboarding.
  • Maintaining high service levels to ensure seamless business operations.
  • Candidates should have 3-6 years of onsite IT support experience, strong knowledge of Windows 10/11, basic Linux support, ITSM processes.
  • Excellent troubleshooting skills, customer-facing experience, and the ability to work independently in a fast-paced environment.
  • ITIL Foundation and Microsoft endpoint support certifications are preferred.



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