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Desktop Support Engineer Jobs in Lynn, MA (NOW HIRING)

BCforward

Desktop Support

Billerica, MA

$17.86/hr

Desktop Support Billerica, MA 6 - 12 months Billerica, MA Role: CE 5 (possible contract to hire ... Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or ...

Apolis

Desktop Support

Boston, MA · On-site

Apolis is seeking a Senior Desktop Support professional to provide on-site IT support within a clinical environment. The role involves daily IT support, troubleshooting, and assisting users with new ...

Talent Groups

Desktop Support

Boston, MA · On-site

$22 - $28/hr

Desktop Support Location: 133 Brookline Ave, Boston, MA 02215 Duration: Contract Required Skills & Experience: * Strong troubleshooting and problem-solving abilities. * Excellent verbal and written ...

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All JobsDesktop Support Engineer JobsDesktop Support Engineer Jobs in Lynn, MA

Desktop Support Engineer information

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$27

$47

How much do desktop support engineer jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for desktop support engineer in Lynn, MA is $27.80, according to ZipRecruiter salary data. Most workers in this role earn between $21.30 and $31.68 per hour, depending on experience, location, and employer.

What is a desktop support engineer?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What does a desktop support engineer do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are the key skills and qualifications needed to thrive as a desktop support engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.

What are some common challenges faced by desktop support engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

More about Desktop Support Engineer jobs

What job categories do people searching Desktop Support Engineer jobs in Lynn, MA look for?

The top searched job categories for Desktop Support Engineer jobs in Lynn, MA are:

What cities near Lynn, MA are hiring for Desktop Support Engineer jobs?

Cities near Lynn, MA with the most Desktop Support Engineer job openings:

Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Lynn, MA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $58,002 per year, or $27.9 per hour.

Desktop Support Engineer

Kiniksa Pharmaceuticals

Lexington, MA • On-site

Full-time

Posted 3 days ago

New

Job description

We are seeking a highly motivated and experienced Desktop Support Engineer to join our growing IT team. In this role, you will be responsible for providing technical support to end-users, ensuring the smooth operation, security, and manageability of desktop systems, mobile devices, productivity platforms, and related peripherals. The ideal candidate will have hands-on experience supporting Microsoft 365 services and administration, including Office 365 admin centers, SharePoint administration, Intune endpoint management, and device management platforms such as Apple Business Manager and Jamf. Experience in an FDA-regulated environment is highly desirable. 

This role is based in our Lexington, MA office and requires employees to be onsite five days per week.

Responsibilities (including, but not limited to):

End-User Support: 

  • Provide first-level technical support to end-users via phone, email, and in-person.
  • Diagnose and resolve hardware and software issues for desktops, laptops, printers, and other peripherals.
  • Assist with onboarding, offboarding, and employee lifecycle technology processes.
  • Escalate complex issues to appropriate internal teams or third-party support providers as needed.
  • Identify opportunities for process improvement, automation, and enhanced user experience.
  • Support Microsoft 365 administration activities across Office 365 admin centers, including user support, license assignment coordination, service health awareness, and escalation of platform-related issues.

Software Installation and Configuration: 

  • Install and configure operating systems, applications, and other software.
  • Manage software licenses, application updates, and user access coordination through Microsoft 365, Intune, Jamf, and other approved enterprise platforms.
  • Ensure software compliance with company policies and regulatory requirements. 

 Hardware Maintenance and Repair: 

  • Perform basic hardware maintenance and repairs, including replacing components like hard drives, RAM, and video cards.
  • Coordinate with vendors for warranty repairs and replacements. 

Documentation and Asset Management: 

  • Maintain accurate records of hardware and software inventory.
  • Create and maintain end-user documentation, knowledge base articles, and self-service resources.
  • Assist with the procurement and deployment of new hardware and software. 

Compliance within a Regulated Environment: 

  • Adhere to all relevant company policies and procedures, especially those related to data security and compliance within an FDA-regulated environment (e.g., 21 CFR Part 11).
  • Assist in audits related to desktop systems and user access. 

Standout Skills for Impact:

  • Excellent customer service and communication skills. 
  • Strong problem-solving and troubleshooting skills.
  • Ability to work independently and as part of a team. 
  • Ability to prioritize and manage multiple tasks effectively.   
  • Ability to lift and move computer equipment and boxes of supplies weighing up to 30lbs as needed.

Qualifications and Experience:

  • Associate's degree in Computer Science, Information Systems, or a related field, or equivalent experience. Bachelor's degree preferred. 
  • 3+ years of experience as a Desktop Support Engineer. 
  • Experience working in a regulated environment, preferably within the pharmaceutical, biotech, or medical device industry with familiarity with FDA 21 CFR Part 11 and other relevant regulations. 
  • Strong knowledge of Windows operating systems (Windows 10/11, Mac OS is a plus).
  • Proficiency in installing and troubleshooting software applications. 
  • Familiarity with Microsoft Entra ID/Azure AD, Office 365 admin centers, Microsoft 365 admin center, Exchange admin center, Teams admin center, SharePoint admin center, Intune, Windows Autopilot, O365 applications, Okta, Jamf, Apple Business Manager, and Zoom Workplace.
  • Experience with Microsoft SharePoint Online administration, including site management, document libraries, permissions, access troubleshooting, sharing controls, and end-user support.
  • Experience supporting device lifecycle management across Windows, macOS, and iOS/iPadOS using Intune, Apple Business Manager, Jamf, and related endpoint management tools.
  • Experience with ticketing systems (FreshService). 
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
 

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