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Desktop Support Engineer Jobs in Worcester, MA (NOW HIRING)

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Technical Support Engineer - (Database)

Waltham, MA · On-site

... Engineering, or equivalent relevant experience • Must have 2+ years of experience in technical support, escalation management, and enterprise software solution deployment, working closely with ...

ZoomInfo

IT Support Engineer

Waltham, MA · On-site

Perform advanced troubleshooting for desktop, hardware, and web application issues. * Conduct comprehensive remote support sessions for multi-system technical problems. * Develop and deliver client ...

New

JConnect Infotech

Workforce Support Engineer

Waltham, MA · On-site

... support of enterprise Workforce implementations, in a mid to large-scale enterprise • 5-7 years' experience in a SDLC environment • Knowledge and experience with Agile, SAFe, and Waterfall ...

Applause

IT Support Engineer I

Framingham, MA

$55K - $65K/yr

Reporting to the Service Desk Manager, the IT Support Engineer I will assist with day-to-day ... Desktop installation and support for Windows 11 and Mac OS corporate users * Assist with ...

Applause

IT Support Engineer I

Framingham, MA · On-site

$55K - $65K/yr

Reporting to the Service Desk Manager, the IT Support Engineer I will assist with day-to-day ... Desktop installation and support for Windows 11 and Mac OS corporate users * Assist with ...

Coretelligent

Remote Engineer

Needham, MA · On-site

Extensive user desktop support experience with Windows XP through Windows 7. Troubleshoot local PC connectivity issues, application issues (Microsoft Office 2003/2007/2010 required), hardware issues ...

SharkNinja

IT Site Engineer

Needham, MA

Job Overview The IT Site Engineer is part of SharkNinja's Information Technology organization and ... Skills Required * 3-5 years of IT helpdesk, desktop support, or comparable end-user technology ...

New

Randstad Digital

Senior Network Cloud Engineer

Worcester, MA · On-site

$103K - $142K/yr

Configures and supports secure connectivity between on-premises datacenters and cloud environments ... Azure Virtual Desktop Specialty Experience/Skills: Required: Minimum of 5 years of cloud ...

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All JobsDesktop Support Engineer JobsDesktop Support Engineer Jobs in Worcester, MA

Desktop Support Engineer information

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How much do desktop support engineer jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for desktop support engineer in Worcester, MA is $26.94, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $30.72 per hour, depending on experience, location, and employer.

What is a desktop support engineer?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What does a desktop support engineer do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are the key skills and qualifications needed to thrive as a desktop support engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.

What are some common challenges faced by desktop support engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

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Cities near Worcester, MA with the most Desktop Support Engineer job openings:

Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $56,028 per year, or $26.9 per hour.

IT Support Engineer

ZoomInfo Technologies LLC

Waltham, MA

Full-time

Re-posted yesterday

Job description

What You'll Do:

  • Handle complex help desk inquiries requiring analysis and adaptation of standard procedures.
  • Manage multiple ticket queues efficiently, prioritizing based on business impact and SLA requirements.
  • Perform advanced troubleshooting for desktop, hardware, and web application issues.
  • Conduct comprehensive remote support sessions for multi-system technical problems.
  • Develop and deliver client training on system usage and best practices.
  • Contribute to knowledge base articles and process documentation improvements.
  • Proactively identify system issues and coordinate appropriate response measures.
  • Collaborate with other departments on technical projects and initiatives.
  • Coverage for support roles during peak periods.
  • Other duties as assigned. This job description is a summary of the role, not an exhaustive list of duties, and responsibilities may change at the Company's discretion without notice.

What You Bring:

  • Bachelor's degree in IT or equivalent experience preferred
  • Minimum 2-3 years of progressive technical support experience
  • Strong knowledge of Windows and MacOS environments, including Active Directory and Jamf basics
  • Proficiency in multiple remote support platforms and monitoring tools
  • Demonstrated ability to train users and create educational materials
  • Understanding of ITIL principles and service management practices
  • Excellent problem-solving skills with ability to analyze complex technical issues
  • Strong interpersonal skills for client relationship management
  • Relevant technical certifications preferred

Working Conditions (Physical Requirements)

Normal office environment. Some travel may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

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