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Desktop Support Manager Jobs in Worcester, MA (NOW HIRING)

MAPFRE

Desktop Support Specialist II

Webster, MA · On-site

$55K - $68K/yr

Familiarity with configuration management tools and system deployment processes. * Makes independent decisions on resolving complex desktop support issues by selecting the most appropriate course of ...

APDerm

Desktop Support Technician

Acton, MA

$53K/yr

Reporting to the IT Manager, the Desktop Support Technician is responsible for maintaining essential IT hardware and business applications, including building, implementing and troubleshooting ...

APDerm

Desktop Support Technician

Acton, MA · On-site

$53K/yr

Responsibilities Reporting to the IT Manager, the Desktop Support Technician is responsible for maintaining essential IT hardware and business applications, including building, implementing and ...

APDerm

Desktop Support Technician

Acton, MA · On-site

$53K/yr

Responsibilities Reporting to the IT Manager, the Desktop Support Technician is responsible for maintaining essential IT hardware and business applications, including building, implementing and ...

F2Onsite

Be Seen First

Level 2 Desktop Support Technician

Marlborough, MA · On-site

$23 - $25/hr

Experience with SCCM, Intune, or Microsoft Endpoint Manager. * Experience with ServiceNow or ... We specialize in all types of technology, projects, desktop support and more.

CYNET SYSTEMS

Desktop Support

Stow, MA · On-site

$33 - $38/hr

Support maintenance and log history, device assignment tracking on all MFA devices. * Support SharePoint and Teams interface issues and requests, work with access issues, problem-solve sharing of ...

Stefanini

Deskside Technician II

Waltham, MA · On-site

$21.75 - $27.75/hr

ESSENTIAL DUTIES AND RESPONSIBILITIES Perform Onsite Desktop Support tasks according to Standard Operating Procedures (SOPs).Manage Service Delivery for primary (assigned) site, and also other ...

Kadant Solutions

IT Desktop Technician

Auburn, MA

$25.50 - $36.60/hr

Provides desktop support and resolves problems related to the computing environment. * Ensures that ... Manages supplies and the vendors that provide them. * Serves as the technical lead in the ...

Kadant Solutions

IT Desktop Technician

Auburn, MA · On-site

$36.60/hr

Provides desktop support and resolves problems related to the computing environment. * Ensures that ... Manages supplies and the vendors that provide them. * Serves as the technical lead in the ...

Emerson Hospital

IT Support Specialist

Concord, MA

$20 - $22/hr

IT Support Specialist Job Summary Reporting to the ServiceDesk Manager, the IT Support Specialist has primary responsibility for support of the end user desktop computing environment at Emerson ...

Emerson Hospital

IT Support Specialist

Concord, MA · On-site

$20 - $22/hr

IT Support Specialist Job Summary Reporting to the ServiceDesk Manager, the IT Support Specialist has primary responsibility forsupport of the end user desktop computing environment at Emerson ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Worcester, MA

Desktop Support Manager information

See Worcester, MA salary details

$14

$36

$60

How much do desktop support manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for desktop support manager in Worcester, MA is $36.08, according to ZipRecruiter salary data. Most workers in this role earn between $23.99 and $47.98 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Worcester, MA? The most popular types of Desktop Support jobs in Worcester, MA are:
What are popular job titles related to Desktop Support Manager jobs in Worcester, MA? For Desktop Support Manager jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Worcester, MA look for? The top searched job categories for Desktop Support Manager jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Desktop Support Manager jobs? Cities near Worcester, MA with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,055 per year, or $36.1 per hour.

Desktop Support Specialist II

MAPFRE

Webster, MA • On-site

$55K - $68K/yr

Full-time

Medical, Retirement, PTO

Posted 5 days ago

Job description

Summary:
This position acts as a consultant to both End-Users and IT in their use of desktop computing resources. Supports and maintains company owned computer systems, desktops and peripherals. This includes diagnosing, repairing and maintaining all hardware and equipment while ensuring optimal workstation performance. This person will also troubleshoot problem areas in a timely and accurate fashion.
Requirements:
  • Provide advanced Level 2 technical support for complex desktop hardware, software, and peripheral issues.
  • Utilize advanced troubleshooting techniques to diagnose and resolve escalated user problems.
  • Document solutions for complex issues and contribute to the knowledge base.
  • Implement and maintain desktop security best practices to ensure workstation protection.
  • Troubleshoot and resolve workstation performance and configuration issues.
  • Develop and deliver user training materials for new software or hardware deployments.
  • Assist users with onboarding processes and initial desktop configuration.
  • Collaborate with Level 3 support specialists to resolve complex technical issues.
  • Participate in knowledge-sharing initiatives and provide guidance to less experienced team members.

Qualifications:
  • Associate's Degree in Computer Science or a related field Preferred.
  • 2-4 years of experience in a Level II desktop support role or a related field required.
  • CompTIA A+ certification required, with additional certifications specific to MAPFRE's technologies (e.g., Microsoft certifications) a plus.
  • In-depth understanding of computer hardware, software, and operating systems.
  • Proficiency in Level II desktop support best practices, including advanced troubleshooting methodologies, data backup and recovery procedures, and user account management.
  • Familiarity with configuration management tools and system deployment processes.
  • Makes independent decisions on resolving complex desktop support issues by selecting the most appropriate course of action from established procedures. Escalates critical issues to higher-level support teams.
  • Works under general supervision for routine tasks. Receives guidance on new procedures or complex issues.
  • May provide guidance and training to less experienced desktop support staff. May take a lead role in specific projects or initiatives related to desktop support.
  • Applies advanced troubleshooting skills and knowledge to resolve complex desktop support issues independently. Collaborates with higher-level support teams to diagnose and resolve escalated technical problems.

Why Mapfre?
As a global insurance leader with a strong local presence, we offer more than a job - we provide a purpose-driven career where your growth, well-being, and impact truly matter.
Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.
Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.
Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.
Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.
Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.
Salary Range: $55,000 - $68,000
If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.
We are proud to be an equal opportunity employer.

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