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Desktop Support Manager Jobs in Worcester, MA (NOW HIRING)

MM International

Service Desk Specialist

Auburn, MA · On-site

$42.25/hr

... management through ServiceNow. * Perform PC imaging, hardware provisioning, software installations, and device setup. * Diagnose and resolve desktop, laptop, printer, and peripheral issues. * Support ...

Berkshire Bank

IT Support Technician

Worcester, MA · On-site

$20.50 - $32.12/hr

Manage inventory levels ensuring adequate stock levels. Provide instruction and guidance to other technicians as needed. Creates and maintains accurate knowledge base articles for Desktop Support ...

Feuji Inc

Sr. Onsite Support Engineer

Needham, MA · On-site

Implement best practices for meeting room setups, device management, and preventive maintenance. Desktop & End-User Support * Provide Tier 2/3 support for desktops, laptops, printers, mobile devices ...

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Showing results 21-40

All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Worcester, MA

Desktop Support Manager information

See Worcester, MA salary details

$14

$36

$60

How much do desktop support manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for desktop support manager in Worcester, MA is $36.08, according to ZipRecruiter salary data. Most workers in this role earn between $23.99 and $47.98 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Worcester, MA? The most popular types of Desktop Support jobs in Worcester, MA are:
What are popular job titles related to Desktop Support Manager jobs in Worcester, MA? For Desktop Support Manager jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Worcester, MA look for? The top searched job categories for Desktop Support Manager jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Desktop Support Manager jobs? Cities near Worcester, MA with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,055 per year, or $36.1 per hour.

Service Desk Specialist

MM International

Auburn, MA • On-site

$42.25/hr

Contractor

Re-posted 2 days ago

Job description

Position Details
  • Job Title: Service Desk Specialist
  • Location: Auburn, MA 01501 (Onsite)
  • Duration: 8 Months
  • Pay Rate: Up to $42.25/hr on W2
  • Schedule: Monday-Friday (Onsite)
Job Summary

The Service Desk Specialist will serve as the primary point of contact for internal IT support, providing both deskside and phone support for approximately 200-300 onsite employees across warehouse and administrative departments. The ideal candidate will be customer-focused, organized, and comfortable supporting users at all levels of the organization.

Responsibilities
  • Provide deskside, walk-up, and phone support for end users.
  • Troubleshoot hardware, software, Windows, Office, SAP, and application issues.
  • Manage incidents, service requests, and asset management through ServiceNow.
  • Perform PC imaging, hardware provisioning, software installations, and device setup.
  • Diagnose and resolve desktop, laptop, printer, and peripheral issues.
  • Support Active Directory user account administration.
  • Utilize remote support tools to assist users.
  • Escalate complex issues to appropriate support teams.
  • Maintain excellent customer service while prioritizing multiple requests.
  • Participate in onboarding, site orientation, and support of VIP users.
Required Qualifications
  • 1-3 years of IT Service Desk/Desktop Support experience.
  • 1-3 years of Call Center or phone-based technical support experience.
  • Strong knowledge of Windows 10/11 and Windows Services.
  • Experience supporting desktops, laptops, printers, and peripherals.
  • Knowledge of TCP/IP, DNS, DHCP, and VPN.
  • Experience with Active Directory user administration.
  • Experience using remote desktop/support tools.