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Desktop Support Manager Jobs in Worcester, MA (NOW HIRING)

Robert Half

Help Desk Analyst II

Warren, MA · On-site

$24 - $26/hr

The role involves working with teams across the organization, managing support requests with ... Administer desktop and laptop systems by handling software installation, operating system updates ...

IntelliSource

Onsite Technical Coordinator

Worcester, MA · On-site

$30 - $33/hr

... IT support, desktop support, technical coordination, help desk support, asset management, or a related role preferred. * Experience troubleshooting computers, monitors, printers, scanners ...

PB consulting

Helpdesk Administrator

Babson Park, MA · On-site

This role is responsible for resolving technical issues, managing service requests, supporting end ... Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals ...

PB consulting

Helpdesk Administrator

Newtonville, MA · On-site

This role is responsible for resolving technical issues, managing service requests, supporting end ... Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals ...

PB consulting

Helpdesk Administrator

Newton, MA · On-site

This role is responsible for resolving technical issues, managing service requests, supporting end ... Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals ...

PB consulting

Helpdesk Administrator

Wellesley, MA

This role is responsible for resolving technical issues, managing service requests, supporting end ... Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals ...

PB consulting

Helpdesk Administrator

North Waltham, MA · On-site

This role is responsible for resolving technical issues, managing service requests, supporting end ... Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Worcester, MA

Desktop Support Manager information

See Worcester, MA salary details

$14

$36

$60

How much do desktop support manager jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for desktop support manager in Worcester, MA is $36.08, according to ZipRecruiter salary data. Most workers in this role earn between $23.99 and $47.98 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Worcester, MA?

The most popular types of Desktop Support jobs in Worcester, MA are:

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For Desktop Support Manager jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Worcester, MA look for?

The top searched job categories for Desktop Support Manager jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Desktop Support Manager jobs?

Cities near Worcester, MA with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $75,055 per year, or $36.1 per hour.

IT Support Specialist - Hardware & Operations

Astrix Inc

Waltham, MA • On-site

$33 - $37/hr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Pay Rate Low: 33 | Pay Rate High: 37
Position Summary
The Contract IT Support Specialist provides hands-on technical support for computer hardware, end-user equipment, shipping and deployment activities, and basic IT administration within office and manufacturing areas. This role is responsible for preparing, configuring, installing, and maintaining computers and peripherals, as well as supporting the organization's day-to-day technology operations.
Location(s): 1 opening in Waltham, MA. 1 opening in Marlborough, MA. | Type: 6-month contract | Compensation: $33-$37/hr
Key Responsibilities
  • Provide site support for laptops, desktops, monitors, docking stations, printers, mobile devices, conferencing equipment, peripherals, and approved shop floor or office technology.
  • Support new hire, transfer, move, replacement, technology refresh, and separation activities, including device preparation, recovery, and accurate asset tracking.
  • Handle IT equipment shipping, receiving, packaging, tracking, and coordinating deliveries to employees and locations while maintaining accurate inventory of all IT assets.
  • Build, configure, image, and install desktop and laptop computers, monitors, printers, and other IT equipment.
  • Set up and deploy workstations, including monitors, docking stations, keyboards, mice, printers, and other accessories.
  • Assist with Active Directory/Microsoft 365 administration and other standard IT systems as needed.
  • Respond to help desk requests and provide timely, professional support to end users.
  • Coordinate with service desk, engineering, security, infrastructure, asset management, and other support teams to resolve issues and complete requests.
  • Maintain IT documentation, procedures, asset records, and equipment logs.
  • Assist with IT projects, office moves, technology upgrades, and other operational initiatives.
  • Follow company security, data protection, and IT policies when handling equipment and user information.
  • Deliver professional, customer focused support while balancing urgency, confidentiality, and regulatory requirements.

Qualifications
  • 1 to 3 years of experience in IT support, desktop support, help desk, or a related technical role.
  • Experience building, configuring, deploying, and troubleshooting computers.
  • Basic understanding of Windows operating systems, Microsoft 365, networking, and common hardware.
  • Experience with shipping, receiving, inventory, or asset management is a plus.
  • Ability to safely lift and move computers, monitors, and other IT equipment as needed.
This job description is a complete list of all desired skills, but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you!
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