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Desktop Support Manager Jobs in Boston, MA (NOW HIRING)

The CCS Companies

Desktop Support Specialist

Norwood, MA · On-site

$24 - $29/hr

Working under the direction of the Desktop Support Manager, The Desktop Support Specialist prioritizes and resolves technical user support issues to help the organization maintain high levels of ...

Apolis

Desktop Support

Boston, MA · On-site

Apolis is seeking a Senior Desktop Support professional to provide on-site IT support within a clinical environment. The role involves daily IT support, troubleshooting, and assisting users with new ...

Talent Groups

Desktop Support

Boston, MA · On-site

$22 - $28/hr

Ability to manage multiple tasks and priorities effectively. * Experience with Microsoft Windows OS, Microsoft Office, HP hardware, and related technologies. * Knowledge of Active Directory, Exchange ...

Artech Information System LLC

DESKTOP SUPPORT

Quincy, MA

$21.25 - $27/hr

Desktop Support Representative Onsite Support Location: North Quincy,MA Duration: 1+ years SKILLS OVERVIEW: Deskside Support Tech. Must be experienced in DESKSIDE support Win7/Win XP OS support.

BCforward

Desktop Support

Billerica, MA

$17.86/hr

Desktop Support Billerica, MA 6 - 12 months Billerica, MA Role: CE 5 (possible contract to hire) End Client: Merck Minimum Wage to Contractor: $17.86 Job Duties: Responsible for installing ...

Artech Information System LLC

DESKTOP SUPPORT

Boston, MA

$22 - $28/hr

ROLE :Desktop Support LOCATION: Boston,MA Duration:12 month+ Deskside Break/Fix troubleshooting and solutioning experience in larger corporate environments. The support platform is Microsoft OS ...

Artech Information System LLC

desktop support

Boston, MA

$22 - $28/hr

ROLE :Desktop Support LOCATION: Boston,MA Duration:12 month+ Deskside Break/Fix troubleshooting and solutioning experience in larger corporate environments. The support platform is Microsoft OS ...

Collabera

Desktop Support Speicalist

Mansfield, MA

... Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced ... Qualifications Provides phone and desktop support/consulting services and problem resolution.

Programmers.io

Senior Desktop Support

Boston, MA · On-site

Senior Desktop Support provides on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT. Primary Responsibilities: * Provide day-to-day IT support ...

Programmers.io

Senior Desktop Support

Boston, MA · On-site

Senior Desktop Support provides on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT. Primary Responsibilities: * Provide day-to-day IT support ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Boston, MA

Desktop Support Manager information

See Boston, MA salary details

$16

$39

$65

How much do desktop support manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for desktop support manager in Boston, MA is $39.30, according to ZipRecruiter salary data. Most workers in this role earn between $26.11 and $52.21 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Boston, MA?

The most popular types of Desktop Support jobs in Boston, MA are:

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For Desktop Support Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Boston, MA look for?

The top searched job categories for Desktop Support Manager jobs in Boston, MA are:

What cities near Boston, MA are hiring for Desktop Support Manager jobs?

Cities near Boston, MA with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,735 per year, or $39.3 per hour.

Desktop Support Specialist

The CCS Companies

Norwood, MA • On-site

$24 - $29/hr

Full-time

Re-posted 14 days ago

Job description

The Desktop Support Specialist is responsible for delivering high quality desktop support services to internal customers in specified facilities and external client liaisons. Working under the direction of the Desktop Support Manager, The Desktop Support Specialist prioritizes and resolves technical user support issues to help the organization maintain high levels of operational efficiency and client satisfaction.

ESSENTIAL FUNCTIONS:

  • Responds to user helpdesk requests and answers telephone inquiries.
  • Prioritizes and resolves technical issues to ensure timely completion of work orders.
  • Manages PC installations, imaging, upgrades, and patches.
  • Troubleshoots and resolves problems related to hardware and software.
  • Collaborates with Network Support to ensure that PCs, printers, laptops, and other peripherals are in working order and able to connect to the corporate network.
  • Tracks, updates, and manages issues using IT ticketing software.
  • Other duties as assigned by management.

QUALIFICATIONS

  • 2+ years of desktop support experience preferred, or 1+ years of internship or relevant work experience in conjunction with an IT focused degree would be considered.
  • Technical expertise in the following areas is preferred:
    • PC hardware/software troubleshooting and repair;
    • Windows 10/11 support;
    • VPN Installs;
    • TCP/IP Network Configurations and remote communication;
    • Laptop Support; website troubleshooting, and Microsoft Office installs.
  • Strong ability to prioritize work and meet deadlines.
  • Excellent multitasking skills in a fast-paced environment.
  • A "service" ethic toward internal customer base.
  • Ability to maintain a predictable and consistent full-time work schedule.

EDUCATION REQUIREMENTS

  • Associates Degree required. Bachelor's Degree preferred.

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