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Desktop Support Manager Jobs in Boston, MA (NOW HIRING)

Ci Design, Inc.

DESKTOP SUPPORT TECHNICIAN

Boston, MA · On-site

$55K/yr

BOSTON, MA Reporting To: IT MANAGER Compensation: $55,000 / year Description We are seeking a motivated Desktop Support Technician to work full-time in-house, supporting the IT Manager and the needs ...

Heunets

BOSTON, MA - DESKTOP SUPPORT

Boston, MA · On-site

$22 - $28/hr

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls ... and managers to ensure operational consistency across all shifts within the IT Support Center.

TEKsystems

Desktop Support Technician

Boston, MA

$25 - $30/hr

Support laptop shipping, receiving, inventory tracking, and asset management activities. * Assist ... Perform additional desktop support and IT-related tasks as needed. Required Qualifications * 2+ ...

New

TEKsystems

Desktop Support Technician

Boston, MA

$25 - $30/hr

Support laptop shipping, receiving, inventory tracking, and asset management activities. * Assist ... Perform additional desktop support and IT-related tasks as needed. Required Qualifications * 2+ ...

New

Avani Technology Solutions, Inc.

Desktop Support

Boston, MA · On-site

$22 - $28/hr

... IE 11, for the desktop image at the branch, Contact Center, Sitel and back offices. 7. Assist with problem resolution during the testing of branch, Contact Center, Sitel and back office web ...

The Mathworks

Desktop Support Technician

Natick, MA · On-site

$47K - $70K/yr

The Desktop Support Technician will perform all aspects of support related to the daily computing ... Set up and manage common-area systems such as conference room AV equipment, recording and broadcast ...

CYNET SYSTEMS

Desktop Support

Stow, MA · On-site

$33 - $38/hr

Support maintenance and log history, device assignment tracking on all MFA devices. * Support SharePoint and Teams interface issues and requests, work with access issues, problem-solve sharing of ...

USEReady

Desktop Support Technician L2

Boston, MA · On-site

$22 - $28/hr

L2 Desktop Support Technician who has prior experience in desktop support, including ... Ability to lead coordination efforts and manage workload efficiencies * Strong customer service ...

Service Global, Inc

Desktop Support L1

Bedford, MA · On-site

... and asset management • Stock management • Break fix services to nearest small sites ... laptops, desktops & mobile devices, printers etc. • Working knowledge of supporting computer ...

AA2IT

Desktop Support Technician II - Waltham

Waltham, MA · On-site

$22 - $28/hr

AA2IT is a company that specializes in IT services, and they are seeking a Desktop Support ... issues. • Providing updates to management as needed. Qualifications : Required : • ...

Leader Bank

Senior Desktop Support Technician

Arlington, MA · On-site

$23 - $29.25/hr

Summary The Senior Desktop Support Technician is a part of the Bank's Information Technology ... Detail-oriented with the ability to manage multiple priorities, deadlines, support requests, and ...

Service Global, Inc

Desktop Support L1

Cambridge, MA · On-site

$22.25 - $28.25/hr

Provide customer facing end-user support that includes: * Install and Configure desktops, laptops ... Manage the ticket queue and ensure tickets are resolved and closed within the defined service level ...

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Showing results 21-40

All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Boston, MA

Desktop Support Manager information

See Boston, MA salary details

$16

$39

$65

How much do desktop support manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for desktop support manager in Boston, MA is $39.30, according to ZipRecruiter salary data. Most workers in this role earn between $26.11 and $52.21 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

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The most popular types of Desktop Support jobs in Boston, MA are:

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For Desktop Support Manager jobs in Boston, MA, the most frequently searched job titles are:

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The top searched job categories for Desktop Support Manager jobs in Boston, MA are:

What cities near Boston, MA are hiring for Desktop Support Manager jobs?

Cities near Boston, MA with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,735 per year, or $39.3 per hour.

DESKTOP SUPPORT TECHNICIAN

Ci Design, Inc.

Boston, MA • On-site

$55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

DESKTOP SUPPORT TECHNICIAN
Department: GENERAL
Employment Type: Full Time
Location: BOSTON, MA
Reporting To: IT MANAGER
Compensation: $55,000 / year
Description
We are seeking a motivated Desktop Support Technician to work full-time in-house, supporting the IT Manager and the needs of our six office locations. This position will provide technical support to users by troubleshooting and resolving issues for software and hardware while contributing to the overall success of Ci Design.
KEY RESPONSIBILITIES
  • Troubleshooting problems and responding to users' inquiries
  • Managing tickets (creating, updating, and tracking them through their life cycle)
  • Password resets
  • Software installation of basic software applications on users' devices
  • Hardware troubleshooting, including resolving faulty peripherals, monitor issues, and connectivity problems
  • Overseeing IT service desk operations, ensuring performance management, and providing exceptional customer support
  • Participate in IT projects such as hardware refreshes, OS upgrades, and rollout of new applications or tools
  • Ability to lift 50 IBs

SKILLS, KNOWLEDGE AND EXPERTISE
  • Some IT Help Desk Support experience preferred
  • Strong communication skills and a patient, service-oriented approach
  • Attention to detail in recording ticketing system information and following procedures
  • Strong problem-solving, analytical, and creative thinking skills.
  • Relevant training or experience required.
  • Ability to work after hours and weekends if necessary or required

BENEFITS
• Opportunity to work on diverse projects.
• Supportive and collaborative work environment.
• Competitive compensation and benefits package including medical, dental, and vision, 401(k) matching, commuter benefits, PTO, and paid company holidays.

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