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Desktop Support Manager Jobs in Boston, MA (NOW HIRING)

Service Global, Inc

Desktop Support L1

Somerville, MA · On-site

$22 - $28/hr

Provide customer-facing end-user support that includes: * Install and configure desktops, laptops ... Manage the ticket queue and ensure tickets are resolved and closed within the defined service level ...

AA2IT

Desktop Support Tech

Cambridge, MA · On-site

$22.25 - $28.25/hr

AA2IT is seeking a Desktop Support Tech to provide support in a Windows 10 and Mac environment. The role involves imaging laptops, troubleshooting software issues, and providing mobile support for ...

AA2IT

Desktop Support Technician II

Boston, MA · On-site

$22 - $28/hr

AA2IT is a company seeking a Desktop Support Technician II to provide technical assistance and support to users. The role involves imaging computers, troubleshooting Windows and Mac devices, and ...

Leader Bank

Desktop Support Technician

Arlington, MA

$50K - $70K/yr

Summary The Desktop Support Technician is a part of the Bank's Information Technology Department ... management, ticketing systems, and remote support tools * Basic understanding of networking ...

Leader Bank

Desktop Support Technician

Arlington, MA · On-site

$50K - $70K/yr

Summary The Desktop Support Technician is a part of the Bank's Information Technology Department ... management, ticketing systems, and remote support tools * Basic understanding of networking ...

Strategic Systems

Be Seen First

Desktop Support Technician II

Boston, MA · On-site

$25 - $28/hr

Desktop Support Technician II Location: Boston MA 02108 Duration: 3 months Contract to hire Shift ... Execute refresh, migration, and asset management activities. * Maintain accurate asset inventory ...

Leader Bank

Desktop Support Technician

Arlington, MA · On-site

$50 - $70/hr

Summary The Desktop Support Technician is a part of the Bank's Information Technology Department and is responsible for the Bank's technology support, deployment, and implementation. This role ...

Saviance

Desktop Support / Network Technicians

Somerville, MA · On-site

$22 - $28/hr

Saviance is a company seeking Desktop Support / Network Technicians to maintain critical IS warehouse databases and records. The role involves configuring, troubleshooting, and repairing equipment ...

Saviance

Desktop Support / Network Technicians

Somerville, MA · On-site

$22 - $28/hr

Saviance is a company seeking Desktop Support / Network Technicians to maintain critical IS warehouse databases and records. The role involves configuring, troubleshooting, and repairing equipment ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Boston, MA

Desktop Support Manager information

See Boston, MA salary details

$16

$39

$65

How much do desktop support manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for desktop support manager in Boston, MA is $39.30, according to ZipRecruiter salary data. Most workers in this role earn between $26.11 and $52.21 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Boston, MA?

The most popular types of Desktop Support jobs in Boston, MA are:

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For Desktop Support Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Boston, MA look for?

The top searched job categories for Desktop Support Manager jobs in Boston, MA are:

What cities near Boston, MA are hiring for Desktop Support Manager jobs?

Cities near Boston, MA with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,735 per year, or $39.3 per hour.

Desktop Support Technician

Excelitas Technologies

Billerica, MA • On-site

$25 - $45/hr

Full-time

Re-posted 5 days ago

Excelitas Technologies rating

8.0

Company rating: 8.0 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

ENABLE your future through light.

Excelitas is a global technology leader with more than 7,500 employees, focused on delivering market-driven solutions to fulfill the illumination, optical, detection and imaging needs of OEMs and end-users across the biomedical, semiconductor, industrial, consumer products, scientific, security, defense and aerospace sectors.

ENGAGE with us today and make your contribution to the future! Join the team that leading technology companies turn to for cutting-edge photonic innovation. At Excelitas Technologies you are how we EXCEL.

Our facility in Billerica, Massachusetts is located in the metropolitan Boston area and specializes in the design and manufacturing of advanced photonics products based on MEMS and other micro-scale optical devices. Our unique technology enables the highest system performance in the most compact and cost-effective formats in a variety of applications.

This site's Optical Coherence Tomography (OCT) products are laser-based imaging tools that have transformed ophthalmic care and made notable impacts on patients in cardiology, dermatology, oncology, gastroenterology, and other medical specialties.

We are presently seeking an on-site Desktop Support Technician for our Billerica site. 

Main responsibilities:

  • Provide advanced onsite and desk-side IT support for end users as needed when escalated from the service desk;
  • Support and maintain Windows PCs, laptops, and mobile devices in an enterprise environment;
  • Perform device provisioning, replacements, troubleshooting, and lifecycle management;
  • Support Microsoft Intune operations including device enrollment, compliance monitoring, configuration profiles, and application deployments;
  • Troubleshoot endpoint related issues and partner with senior IT staff on complex incidents;
  • Assist with endpoint security, patching, and standard configuration activities;
  • Document technical procedures, asset changes, and issue resolutions in accordance with IT standards.

 

Requirements:

  • Demonstrate hands on experience supporting Windows endpoints in a business environment;
  • Show working knowledge of Microsoft Intune or endpoint management platforms;
  • Exhibit experience supporting users onsite with minimal supervision;
  • Possess a solid understanding of Microsoft 365 applications and Azure AD concepts;
  • Communicate effectively with end users and IT team members;
  • Be willing to travel as required;
  • Must be a US Persons;
  • This position does not have relocation assistance;
  • Be able to lift and move IT equipment as part of onsite support duties.

The salary range for this position is $25.00 to $45.00

Our hiring criteria meets the requirements of the OLF.

All applicants must comply with the CGP (Controlled Goods Program).

Equal Opportunity/Affirmative Action Employer

Minorities/Females/Disability/Gender Identity/Sexual Orientation

Excelitas is seeking leaders and innovators to join our global team! Visit: www.excelitas.com/join-our-team

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