Remote Desktop Support Jobs in Worcester, MA (NOW HIRING)

Overview

Plays a key role in supporting and implementing Laboratory Information System (LIS) environments for customers. This position serves as the primary technical point of contact throughout the implementation lifecycle, advising internal deployment teams and customers on supported infrastructure requirements, identifying workflow issues, and delivering effective technical solutions. The role also provides long-term support for LIS installations, client access to hosted products, and contributes to continuous process improvement. In addition, this individual provides backup to support a broad range of infrastructure technologies—including servers, virtualization, cloud services, security, and end-user systems—and may provide occasional on-site hardware support at the company’s data center.

Essential Functions and Responsibilities:

Position Requirements

• Advise Deployment group and customers on supported infrastructure and system requirements for customer LIS installations
• Serve as the technical POC throughout the implementation process, providing customer support as needed to properly build and implement their LIS
• Identify installation workflow issues and provide alternate solutions as needed
• Provide customers with local client installation instructions or our Hosted Access Guide
• Long-term support of the LIS installation and client access to hosted products
• Continually review internal procedures for process improvements
• Being on call for client support (average rate of off-hours calls: one per quarter)
• Receive on-the-job training to provide backup for infrastructure such as firewalls, vCenter, VDI, Azure backup, M365, Teams Voice, AV, Windows servers, AD/GPOs, SQL, staff helpdesk, etc.

Qualification Requirements

• Experience as a System Administrator/Systems Engineer or equivalent
• Experience as a desktop/helpdesk support technician
• Some experience in networking, or firewalls/VPNs
• Familiar with Hypervisors and SANs
• Leadership skills, flexible team player; ability to work independently and in groups
• Excellent oral and written communication skills, including presentation skills
• Excellent problem-solving skills
• Detail-oriented and organized
• Ability to prioritize, multi-task, and meet deadlines

If you have experience in the following areas, it would be considered a strong plus:

• Certifications in Windows Server/workstation, or networking disciplines
• Previous experience with top-tier cloud solutions (Azure, AWS, GCP)
• Previous experience with security and healthcare compliance

Psyche Systems Corporation is a privately held software company that has focused exclusively on delivering laboratory information systems to hospitals and clinics since 1976. This long-standing commitment to the healthcare laboratory industry has helped Psyche build strong customer relationships, maintain employee loyalty, and consistently deliver high-quality products and services.

With conservative fiscal practices, low overhead, and strong cost controls, Psyche Systems has earned a reputation as one of the most stable and dependable vendors in the laboratory information systems market.

What truly sets Psyche apart is its culture. Psyche operates without traditional managers, relying instead on self-directed, collaborative teams that value initiative, accountability, and creativity. Employees enjoy flexible schedules, remote work, and autonomy in their daily activities, creating an environment where motivated professionals can perform at their highest potential.

Psyche Systems also offers opportunities for career growth and new skill development. Join our team to work alongside laboratory and information technology professionals dedicated to solving problems and helping healthcare organizations improve their laboratory operations.