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Remote Desktop Support Jobs in Lowell, MA (NOW HIRING)

Atlas Technica

Team Lead (Remote)

Boston, MA · Remote

  • PTO

Experience providing end-user and desktop support for Microsoft Windows, Microsoft Office, desktop computers, and mobile devices. * Strong verbal and written communication skills. * Experience ...

Earnix

IT Helpdesk Specialist

Boston, MA · On-site +1

Serve as the primary IT point of contact for the Boston office, providing both in-person and remote support Handle new hire onboarding, laptop allocation, setup, and getting employees up and running ...

Eliassen Group

System Administrator - Mid

Cambridge, MA · Remote

$28 - $32/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... and remote desktop technologies (VPN, RDP). * Ability to attain a Position of Public Trust and ... The use of AI in our process is intended to support fairness, efficiency, and consistency, and ...

parcelLab

Technical Support Specialist

Boston, MA · On-site +1

Remote-friendly culture with flexible work environment * Collaborative, inclusive, and ambitious culture Department Customer Success Role Customer Support Specialist Locations US hub & remote Remote ...

FoodTec Solutions

Service & Support Technician

Needham, MA · Remote

$22 - $30.25/hr

  • Medical

  • Dental

  • Retirement

  • PTO

... and remote maintenance projects tasks for customers' information systems * Assist with new ... support * Work with new customers on the initial and continuous training of new and existing ...

FoodTec Solutions

Service & Support Technician

Needham, MA · Remote

$22 - $30.25/hr

  • Medical

  • Dental

  • Retirement

  • PTO

... remote maintenance projects tasks for customers information systems * Assist with new customers go ... support * Work with new customers on the initial and continuous training of new and existing ...

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Remote Desktop Support information

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How much do remote desktop support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote desktop support in Lowell, MA is $26.77, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $30.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote desktop support specialist?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What is remote desktop support?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are some common challenges faced by remote desktop support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.

What are the most commonly searched types of Desktop Support jobs in Lowell, MA?

The most popular types of Desktop Support jobs in Lowell, MA are:

What are popular job titles related to Remote Desktop Support jobs in Lowell, MA?

For Remote Desktop Support jobs in Lowell, MA, the most frequently searched job titles are:

What job categories do people searching Remote Desktop Support jobs in Lowell, MA look for?

The top searched job categories for Remote Desktop Support jobs in Lowell, MA are:

What cities near Lowell, MA are hiring for Remote Desktop Support jobs?

Cities near Lowell, MA with the most Remote Desktop Support job openings:

Remote Desktop Support jobs near you
Infographic showing various Remote Desktop Support job openings in Lowell, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,688 per year, or $26.8 per hour.

Security Systems Engineer - Remote Support

BCM Controls Corporation

Woburn, MA • Remote

$45 - $55/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Company: BCM Controls / Comfort Systems USA
Location: Woburn, MA
Job Type: Full-Time
Schedule: Monday-Friday, standard business hours; on-call rotation and occasional after-hours support may be required
Pay: $45.00 - 55.00 per hour


Work Location: Inoffice, with remote technical support responsibilities

Job Summary

BCM Controls is seeking a Security Systems Engineer - Remote Support to provide advanced technical support, troubleshooting, configuration, maintenance, and consultation for electronic security systems.

This role supports both customers and internal teams across access control, video surveillance, intrusion detection, intercom, visitor management, and integrated security platforms. The ideal candidate has strong troubleshooting skills, excellent customer service skills, and hands-on experience supporting multiple security manufacturers and software platforms.

Responsibilities
  • Provide remote technical support to customers and field technicians by phone, email, remote desktop, and VPN
  • Diagnose and resolve hardware, software, network, and system integration issues
  • Troubleshoot access control panels, card readers, door hardware, cameras, video servers, intrusion panels, and related devices
  • Perform root cause analysis and document findings, corrective actions, and resolutions
  • Complete system health checks, upgrades, firmware updates, and preventive maintenance reviews
  • Configure users, permissions, schedules, alerts, reports, and system integrations
  • Serve as a trusted technical resource for customers, field technicians, project managers, and internal teams
  • Create detailed service notes, troubleshooting records, and resolution documentation
  • Support system commissioning, maintenance, upgrades, training, and project support as needed
  • Participate in an on-call support rotation and emergency response activities as required
Systems and Technologies Supported

Experience with one or more of the following is strongly preferred:

  • Access Control: CCURE 9000, Genetec, LenelS2, S2 NetBox, Brivo, Security Expert, DSX, Avigilon Alta
  • Video Management Systems: Milestone XProtect, Genetec, Avigilon Control Center, Eagle Eye Networks, ExacqVision
  • Intrusion detection systems
  • Intercom systems
  • Visitor management platforms
  • Cloud-based security platforms
  • Windows Server environments
  • TCP/IP networking
  • VPN and remote access tools
Qualifications
  • 3-5 years of experience supporting electronic security systems
  • Strong knowledge of access control, video surveillance, and intrusion systems
  • Understanding of Windows Server environments and TCP/IP networking
  • Ability to troubleshoot hardware, software, network, and integration issues
  • Strong communication, documentation, and customer service skills
  • Ability to manage multiple priorities and work independently
  • Strong attention to detail and follow-through
Preferred Experience
  • Enterprise security platform experience
  • SQL database knowledge
  • VMware or Hyper-V experience
  • Security manufacturer certifications
  • Cloud-hosted security application support experience
  • Experience supporting field technicians or customers in a service environment
Why Join BCM Controls?

BCM Controls is part of Comfort Systems USA, a leading provider of building technology and mechanical services. We offer a collaborative team environment, steady work, and the opportunity to support complex security systems across a wide range of customer sites.

Benefits

Eligible employees may receive a competitive benefits package, including:

  • Medical, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off and paid holidays
  • Life and disability insurance
  • Employee Assistance Program
  • Career development and training opportunities
Equal Opportunity Employer

BCM Controls / Comfort Systems USA is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law.

Apply Today

If you are an experienced security systems professional with strong troubleshooting skills and a customer-focused approach, we encourage you to apply.

Apply