Desktop Support Engineer Jobs in Worcester, MA (NOW HIRING)

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Exempt

Hiring Range:

$87,276.80 - $157,081.60

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8:00 AM - 4:30 PM

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

99940 - 5980 IS Enterprise Solution Architecture

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Senior Network Cloud Engineer is responsible for designing, implementing, and managing secure, scalable, and reliable network infrastructures across cloud and hybrid environments. This role ensures optimal connectivity, high availability, and performance while aligning with enterprise architectural and security standards. The engineer will partner closely with service teams, Cloud Architects, and Security to support solution design, operations, troubleshooting, and continuous improvement of network services.

Major Responsibilities

Cloud & Hybrid Network Architecture

• Design, implement, and maintain cloud network architectures including VPCs, VNets, subnets, routing, peering, endpoints, gateways, and load balancers.

• Configure and support secure connectivity between on-premises datacenters and cloud environments.

• Ensure network reliability and performance through monitoring of traffic flows, latency, and throughput; proactively identify and resolve bottlenecks.

Operations, Troubleshooting & Incident Response

• Perform troubleshooting and incident response for network-related issues, collaborating with service providers.

• Maintain network health and compliance.

• Run compliance and audit reports as required.

Collaboration & Communication

• Partner with Cloud Architects and Security teams.

• Communicate service health, risks, and performance challenges to service owners and customers.

Documentation & Automation

• Create and maintain network topology diagrams, firewall rulebooks, and runbooks.

• Automate network resource provisioning using Terraform and ARM templates.

• Maintains accurate network documentation and compliance records.

II. Position Qualifications:

License/Certification/Education

Required:

• Bachelor's degree in computer science, engineering, information technology or related field.

Preferred:

• Azure Administrator Associate (AZ-104)

• Azure Network Engineer Associate (AZ-700)

Additional Microsoft Certifications

• - Microsoft Certified: Azure Solutions Architect Expert

• - Microsoft Certified: Cybersecurity Architect Expert

• - Microsoft Certified: DevOps Engineer Expert

• - Microsoft Certified: Azure Security Engineer Associate

• - Microsoft Certified: Azure Support Engineer for Connectivity Specialty

• - Microsoft Certified: Identity and Access Administrator Associate

• - Microsoft Certified: Windows Server Hybrid Administrator Associate

• - Microsoft Certified: Security Operations Analyst Associate

• - Microsoft Certified: Azure Stack Hub Operator Associate

• - Microsoft Certified: Azure Virtual Desktop Specialty

Experience/Skills

Required

• 5+ years of cloud environment experience.

• Experience designing and operating Azure VNets, routing, peering, and DNS.

• Strong proficiency with Azure VPN Gateway, IPSec/IKE, TLS, BGP.

• Experience with ExpressRoute, Azure Load Balancer, Application Gateway, Front Door, Traffic Manager, Azure Monitor, Log Analytics, and Network Watcher.

• Strong communication skills.

Preferred:

Cloud Networking Expertise

• Advanced proficiency in Azure VNets, routing, gateways, and hybrid connectivity.

• Strong understanding of VPN and ExpressRoute.

Network Protocols & Security

• Deep knowledge of TCP/IP, DNS, VPN, IPSec/IKE, TLS, BGP.

• Ability to implement and troubleshoot security controls and encryption.

Performance & Reliability Engineering

• Skilled in troubleshooting latency, throughput, and traffic flow.

• Designs scalable and resilient network architectures.

Automation & IaC

• Proficiency with Terraform, ARM templates, and automation of network resources.

Analytical & Problem-Solving Skills

• Strong diagnostic reasoning and troubleshooting proficiency.

Collaboration & Communication

• Effective communication with stakeholders across technical and non-technical teams.

Customer & Service Orientation

• Strong service-delivery mindset with proactive communication.

Adaptability & Continuous Learning

• Stays current with Azure networking and cloud architecture best practices.

Additional Microsoft Ecosystem Skills

• Expertise with Azure Firewall, Azure Firewall Manager, Azure DDoS Protection, and Azure Web Application Firewall (WAF).

• Experience with Azure Virtual WAN and Secure Hub.

• Proficiency in Azure Private Link, Private Endpoints, and Zero Trust segmentation.

• Strong understanding of Azure DNS Private Resolver and hybrid DNS designs.

• Advanced use of Azure Monitor, Log Analytics, and KQL for network observability.

• Experience with Microsoft Defender for Cloud and Microsoft Sentinel.

• Automation with Azure PowerShell, Azure CLI, Bicep, and GitHub Actions.

• Knowledge of Azure Stack HCI, Azure Arc-enabled networking, and hybrid integration.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.