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Desktop Manager Jobs in Worcester, MA (NOW HIRING)

Imprivata

Product Manager

Waltham, MA · On-site

At Imprivata, we deliver unified access and security management programs that eliminate friction ... Monitor competitive and market trends across enterprise browsers, VDI, cloud desktops, endpoint ...

Imprivata

Product Manager

Waltham, MA

At Imprivata, we deliver unified access and security management programs that eliminate friction ... Monitor competitive and market trends across enterprise browsers, VDI, cloud desktops, endpoint ...

Imprivata

Product Manager

Waltham, MA · On-site

At Imprivata, we deliver unified access and security management programs that eliminate friction ... Monitor competitive and market trends across enterprise browsers, VDI, cloud desktops, endpoint ...

HMG Careers

Remote Sales Manager

Worcester, MA · Remote

$69K/yr

Laptop or desktop computer with a working camera * Insurance license required or willingness to ... Work closely with your manager to set goals and achieve them

Robert Half

Help Desk Analyst II

Warren, MA · On-site

$24 - $26/hr

Working knowledge of desktop imaging, operating system deployment, and endpoint patch management. * Ability to troubleshoot hardware, software, and access-related issues for laptops and desktop ...

MM International

Service Desk Specialist

Auburn, MA · On-site

$42.25/hr

Manage incidents, service requests, and asset management through ServiceNow. * Perform PC imaging, hardware provisioning, software installations, and device setup. * Diagnose and resolve desktop ...

Emerson Hospital

IT Support Specialist

Concord, MA · On-site

$20 - $22/hr

IT Support Specialist Job Summary Reporting to the ServiceDesk Manager, the IT Support Specialist has primary responsibility for support of the end user desktop computing environment at Emerson ...

Qdoba Restaurants

General Manager

Wellesley, MA · On-site

$59K - $67K/yr

Responsible for managing the overall operations of a Qdoba restaurant. Uses discretion in daily ... Must be able to operate a computer, i.e., desktop, tablet, etc. Additional: * If opting to deliver ...

Qdoba

General Manager

Wellesley, MA · On-site

$59K - $67K/yr

Responsible for managing the overall operations of a Qdoba restaurant. Uses discretion in daily ... Must be able to operate a computer, i.e., desktop, tablet, etc. Additional: * If opting to deliver ...

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Showing results 21-40

All JobsDesktop JobsDesktop Manager JobsDesktop Manager Jobs in Worcester, MA

Desktop Manager information

See Worcester, MA salary details

$21K

$83.6K

$126K

How much do desktop manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for desktop manager in Worcester, MA is $83,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $95,500.00 per year, depending on experience, location, and employer.

What is a desktop manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.

What are some typical challenges a desktop manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What are the key skills and qualifications needed to thrive as a desktop manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level job because it provides foundational IT skills, such as troubleshooting hardware and software issues, and customer service experience. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for beginners in the IT field.

What are the most commonly searched types of Desktop jobs in Worcester, MA?

The most popular types of Desktop jobs in Worcester, MA are:

What are popular job titles related to Desktop Manager jobs in Worcester, MA?

For Desktop Manager jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Desktop Manager jobs in Worcester, MA look for?

The top searched job categories for Desktop Manager jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Desktop Manager jobs?

Cities near Worcester, MA with the most Desktop Manager job openings:

Desktop Manager jobs near you
Infographic showing various Desktop Manager job openings in Worcester, MA as of June 2026, with employment types broken down into 4% As Needed, 59% Full Time, 29% Part Time, 4% Temporary, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $83,424 per year, or $40.1 per hour.

IT Field Service Support

Noblesoft Technologies

Northborough, MA • On-site

Contractor

Re-posted 7 days ago

Job description

Job Title:  IT Field Service Support (Windows 11 Migration experience required)

Location: Northborough, MA 01532

Mode : Contract 

Job responsibilities:

  • Ability to travel to remote locations
  • Have own vehicle to drive to different locations and support end Users / Mileage will be reimbursed.
  • Will be available on call support during weekends/ holidays as per request.
  • Required IOS and Windows knowledge.
  • You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. 
  • Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. 
  • Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
  • Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs.
  • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity.
  • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement
  • Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updates
  • To provide infrastructure administration functions
  • Providing on-site cover as part of a shift arrangement
  • Support inline with contracted business working hours
  • Provide site support in remote offices when required
  • Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities
  • Taking ownership of issues through to resolution on all appropriate requests 
  • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
  • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service
  • Providing daily ticket updates to ensure users are fully updated on updates
  • Move equipment associated with service requests, inline with health and safety guidelines
  • Performing asset inventory activities as needed
  • End user training and guidance on the use of hardware and software
  • Recommends and / or performs upgrades to end user devices
  • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork 
  • Performs other duties as assigned

Skills Required:

  • Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc. 
  • Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, Google, Service Now and other well-known applications  
  • Administration experience of Azure, Intune, MS Active Directory users & groups, policies and management concepts
  • Effective communication in English and/or local language
  • Basic known workings of LAN technologies and hardware
  • Ability to support technically video conferencing equipment