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Desktop Support Jobs in Worcester, MA (NOW HIRING)

SharkNinja

IT Site Engineer

Needham, MA · On-site

Skills Required * 3-5 years of IT helpdesk, desktop support, or comparable end-user technology support experience. * Mac Administration: Experience administering and supporting MacBook/macOS ...

Feuji Inc

Sr. Onsite Support Engineer

Needham, MA · On-site

Desktop & End-User Support * Provide Tier 2/3 support for desktops, laptops, printers, mobile devices, and peripherals. * Install, configure, and maintain Windows and macOS systems, software, and ...

Merge IT

IT Support Engineer - Waltham, MA

Waltham, MA · On-site

Required : • Strong experience supporting Windows desktop environments • Proven hands-on experience with Office 365 at the deskside level • Basic knowledge of device imaging, reimaging, and PC ...

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All JobsDesktop Support JobsDesktop Support Jobs in Worcester, MA

Desktop Support information

See Worcester, MA salary details

$13

$22

$32

How much do desktop support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for desktop support in Worcester, MA is $22.91, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $24.71 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

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For Desktop Support jobs in Worcester, MA, the most frequently searched job titles are:

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What cities near Worcester, MA are hiring for Desktop Support jobs?

Cities near Worcester, MA with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,662 per year, or $22.9 per hour.

Information Systems Security Administrator

Prattwhitney

Westford, MA • On-site

$86.80 - $165.20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Pratt & Whitney rating

8.7

Company rating: 8.7 out of 10

Based on 157 frontline employees who took The Breakroom Quiz

16th of 72 rated aerospace companies

Job description

Position: Information Systems Security Administrator – Onsite

Location: Westford, MA (US-MA-WESTFORD-WFD7 ~ 7 Technology Park Dr ~ BLDG 7)

Security Clearance: Top Secret – active U.S. government issued security clearance required prior to start date; U.S. citizenship required.

What You Will Do
  • Deliver prompt technical support across in‑person, phone, and electronic channels while maintaining virtual and physical desktop environments on Windows and Linux systems.
  • Perform routine system maintenance, including antivirus updates, patching, security self‑reviews, and proactive monitoring and troubleshooting of servers, software, and hardware.
  • Manage hardware and software assets with accurate inventory control, lifecycle tracking, and administration of user accounts, groups, and permissions.
  • Develop and maintain clear technical documentation, standard work instructions, and provide user training to support consistent processes and strong end‑user understanding.
  • Collaborate with cross‑functional teams and Information Systems Security Engineers to deploy and validate new IT and security solutions, contributing effectively in Agile (Scrum) environments and resolving complex technical issues independently within defined priorities and timelines.
Qualifications – Must Have
  • Typically a University Degree or equivalent experience and minimum 5 years of relevant experience, or an Advanced Degree in a related field and minimum 3 years of experience.
  • Demonstrated 3–5 years of experience in system administration, desktop support, or similar IT infrastructure roles.
  • Experience supporting Windows and Linux operating systems, including virtual and physical desktop environments.
  • Obtain CompTIA Security+ (or equivalent certification) within 90 days of employment.
  • Active and transferable U.S. government issued security clearance required prior to start date; U.S. citizenship required.
Qualifications – Preferred
  • Excellent verbal and written communication skills, including the ability to train and support end users.
  • Experience with the Atlassian toolset (Jira, Bitbucket, Confluence).
  • Software Engineering & Development support experience.
Compensation and Benefits

Salary Range: $86,800 – $165,200 USD (dependent on experience and qualifications).

Benefits may include, but are not limited to:

  • Medical, dental, and vision insurance
  • Life insurance and short‑term and long‑term disability coverage
  • 401(k) match
  • Flexible spending accounts
  • Flexible work schedules
  • Employee assistance program
  • Employee Scholar Program
  • Parental leave, paid time off, and holidays
  • Annual short‑term and/or long‑term incentive compensation programs (where applicable)
EEO Statement

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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What Pratt & Whitney employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Pratt & Whitney

Sourced by ZipRecruiter

Pratt & Whitney has a long history of leadership and innovation in the field of aviation propulsion. Our story begins in the 1920s and has flourished throughout the decades. We have continuously transformed and reinvented our businesses to offer superior products and services to our customers. In 1925, the Pratt & Whitney Aircraft Company was founded by Frederick B. Rentschler, pioneer of the air-cooled radial engine design which enabled unprecedented power-to-weight ratio. Its first engine, the R-1340 Wasp engine, transformed military and commercial aviation and is still in use today. In 1928, the Canadian division of the Pratt & Whitney Aircraft Company was established. In 1944, Pratt & Whitney began its gas turbine and jet propulsion initiative. The company constructed a wind tunnel, laboratory and engineering center to support our allies’ efforts in World War II. In 1945, wartime production included more than 300,000 Pratt & Whitney engines, touted by service members as extremely dependable – a legacy that continues today. From there, Pratt & Whitney continued to design and innovate more powerful, agile, and reliable engines becoming a leader in the aerospace industry. Today, Pratt & Whitney has more than 85,000 engines in service and more than 16,000 customers worldwide.

Industry

Engineering professional services

Company size

10,000+ Employees

Headquarters location

East Hartford, CT, US

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