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Desktop Support Jobs in Worcester, MA (NOW HIRING)

Coretelligent

Remote Engineer

Needham, MA

Extensive user desktop support experience with Windows XP through Windows 7. Troubleshoot local PC connectivity issues, application issues (Microsoft Office 2003/2007/2010 required), hardware issues ...

Robert Half

Help Desk Analyst II

Warren, MA · On-site

$24 - $26/hr

Deliver first- and second-level technical support for end users across the corporate office environment, addressing both routine and more complex workstation issues. * Administer desktop and laptop ...

IntelliSource

Onsite Technical Coordinator

Worcester, MA · On-site

$30 - $33/hr

... desktops, monitors, docking stations, keyboards, mice, scanners, printers, cables, and other peripheral devices. * IT help desk support: provide tier 1 technical support to onsite employees ...

PB consulting

Helpdesk Administrator

Newtonville, MA · On-site

Serve as the first point of contact for IT support requests from corporate and retail users. * Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals, and ...

PB consulting

Helpdesk Administrator

Wellesley, MA · On-site

Serve as the first point of contact for IT support requests from corporate and retail users. * Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals, and ...

PB consulting

Helpdesk Administrator

Babson Park, MA · On-site

Serve as the first point of contact for IT support requests from corporate and retail users. * Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals, and ...

PB consulting

Helpdesk Administrator

Newton, MA · On-site

Serve as the first point of contact for IT support requests from corporate and retail users. * Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals, and ...

PB consulting

Helpdesk Administrator

Needham, MA · On-site

Serve as the first point of contact for IT support requests from corporate and retail users. * Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals, and ...

PB consulting

Helpdesk Administrator

Auburndale, MA · On-site

Serve as the first point of contact for IT support requests from corporate and retail users. * Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals, and ...

PB consulting

Helpdesk Administrator

North Waltham, MA · On-site

Serve as the first point of contact for IT support requests from corporate and retail users. * Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals, and ...

PB consulting

Helpdesk Administrator

Dover, MA · On-site

Serve as the first point of contact for IT support requests from corporate and retail users. * Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals, and ...

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Showing results 21-40

All JobsDesktop Support JobsDesktop Support Jobs in Worcester, MA

Desktop Support information

See Worcester, MA salary details

$13

$22

$32

How much do desktop support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for desktop support in Worcester, MA is $22.91, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $24.71 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Worcester, MA?

The most popular types of Desktop Support jobs in Worcester, MA are:

What are popular job titles related to Desktop Support jobs in Worcester, MA?

For Desktop Support jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Worcester, MA look for?

The top searched job categories for Desktop Support jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Desktop Support jobs?

Cities near Worcester, MA with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,662 per year, or $22.9 per hour.

IT Support Specialist (Hardware & Operations)

Astrix Inc

Marlborough, MA • On-site

$30 - $37/hr

Contractor

Posted 6 days ago

Job description

Pay Rate Low: 30 | Pay Rate High: 37
Our client is a leading life sciences company that develops and manufactures tools and materials used in the production of biologic drugs. They are looking for a skilled IT Support Specialist - Hardware & Operations to join their growing team in Middlesex County, MA! This is a great opportunity to contribute to an innovative life science organization!
Job type: 6-month contract
Pay rate: $30- $37/hr.
Location: Middlesex County, MA
Position Summary
The IT Support Specialist provides hands-on technical support for computer hardware, end-user technology, equipment deployment, shipping, inventory, and day-to-day IT operations across office and manufacturing environments. This position is responsible for preparing, configuring, installing, troubleshooting, and maintaining computers and peripherals while delivering professional, timely, and customer-focused support to employees.
Key Responsibilities
  • Provide on-site technical support for laptops, desktops, monitors, docking stations, printers, mobile devices, conferencing equipment, peripherals, and approved office or shop-floor technology.
  • Support employee onboarding, transfers, moves, replacements, technology refreshes, and separations, including device preparation, deployment, recovery, and accurate asset tracking.
  • Build, image, configure, install, and troubleshoot desktop and laptop computers, operating systems, software, applications, peripherals, and basic security settings.
  • Set up and deploy complete workstations, including monitors, docking stations, keyboards, mice, printers, and other accessories.
  • Respond to help desk requests and provide timely, professional, and customer-focused technical support to end users.
  • Document work performed, root cause, troubleshooting steps, resolutions, and follow-up actions in the ticketing system with a high level of accuracy and detail.
  • Handle IT equipment shipping, receiving, packaging, tracking, and delivery coordination for employees and locations.
  • Maintain accurate IT asset inventories, equipment records, shipping records, and related documentation.
  • Perform basic user administration, including account setup, password resets, permissions, onboarding, and offboarding support.
  • Assist with Active Directory, Microsoft 365, endpoint management, and other standard IT systems and tools.
  • Coordinate with Service Desk, Engineering, Security, Infrastructure, Asset Management, and other IT teams to resolve technical issues and complete service requests.
  • Assist with IT projects, office moves, technology upgrades, hardware refreshes, and other operational initiatives.
  • Follow company security, data protection, safety, and IT policies when handling equipment, systems, and user information.
  • Deliver professional support while effectively balancing urgency, confidentiality, business needs, and regulatory requirements.

Required Qualifications
  • 1-3 years of experience in IT support, desktop support, help desk, or a related technical role.
  • Hands-on experience building, configuring, deploying, and troubleshooting computers and peripherals.
  • Basic knowledge of Windows operating systems, Microsoft 365, networking concepts, and common computer hardware.
  • Strong troubleshooting, organizational, and problem-solving skills.
  • Excellent attention to detail and ability to maintain accurate records.
  • Ability to manage multiple requests, prioritize work effectively, and meet deadlines.
  • Strong customer service, interpersonal, and written and verbal communication skills.
  • Ability to work effectively in both office and manufacturing environments.
  • Ability to safely lift and move IT equipment as needed.

Preferred Qualifications & Skills
  • Experience with Active Directory and Microsoft 365 administration.
  • Familiarity with endpoint management, imaging, provisioning, or device deployment tools.
  • Experience with IT asset management systems and ticketing platforms.
  • Experience with shipping, receiving, inventory control, or equipment logistics.
  • CompTIA A+, Network+, ITIL, or similar technical certification.
  • Familiarity with standard IT security practices, endpoint security, and data protection requirements.
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