ZipRecruiter

Log In

1

Desktop Support Jobs in Worcester, MA (NOW HIRING)

Berkshire Bank

IT Support Technician

Worcester, MA · On-site

$20.50 - $32.12/hr

Creates and maintains accurate knowledge base articles for Desktop Support Technicians. Assist with ticket system queue management and assignments. 15% * Ensures compliance with all banking laws ...

Coretelligent

Remote Engineer

Needham, MA · On-site

Extensive user desktop support experience with Windows XP through Windows 7. Troubleshoot local PC connectivity issues, application issues (Microsoft Office 2003/2007/2010 required), hardware issues ...

Feuji Inc

Sr. Onsite Support Engineer

Needham, MA · On-site

Desktop & End-User Support * Provide Tier 2/3 support for desktops, laptops, printers, mobile devices, and peripherals. * Install, configure, and maintain Windows and macOS systems, software, and ...

Merge IT

IT Support Engineer - Waltham, MA

Waltham, MA · On-site

Required : • Strong experience supporting Windows desktop environments • Proven hands-on experience with Office 365 at the deskside level • Basic knowledge of device imaging, reimaging, and PC ...

previous pagenext page

Showing results 21-40

All JobsDesktop Support JobsDesktop Support Jobs in Worcester, MA

Desktop Support information

See Worcester, MA salary details

$13

$22

$32

How much do desktop support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for desktop support in Worcester, MA is $22.91, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $24.71 per hour, depending on experience, location, and employer.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the career path for desktop support?

A career in desktop support typically starts with entry-level roles providing technical assistance and troubleshooting for users. With experience, professionals can advance to positions such as systems administrator, network technician, or IT support manager, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Worcester, MA? The most popular types of Desktop Support jobs in Worcester, MA are:
What are popular job titles related to Desktop Support jobs in Worcester, MA? For Desktop Support jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Worcester, MA look for? The top searched job categories for Desktop Support jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Desktop Support jobs? Cities near Worcester, MA with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Worcester, MA as of August 2026, with employment types broken down into 80% Full Time, 2% Part Time, 16% Contract, and 2% Nights. Highlights an 93% In-person, 2% Hybrid, and 5% Remote job distribution, with an average salary of $47,662 per year, or $22.9 per hour.

Service Desk Specialist

MM International

Auburn, MA • On-site

$42.25/hr

Contractor

Re-posted 2 days ago

Job description

Position Details
  • Job Title: Service Desk Specialist
  • Location: Auburn, MA 01501 (Onsite)
  • Duration: 8 Months
  • Pay Rate: Up to $42.25/hr on W2
  • Schedule: Monday-Friday (Onsite)
Job Summary

The Service Desk Specialist will serve as the primary point of contact for internal IT support, providing both deskside and phone support for approximately 200-300 onsite employees across warehouse and administrative departments. The ideal candidate will be customer-focused, organized, and comfortable supporting users at all levels of the organization.

Responsibilities
  • Provide deskside, walk-up, and phone support for end users.
  • Troubleshoot hardware, software, Windows, Office, SAP, and application issues.
  • Manage incidents, service requests, and asset management through ServiceNow.
  • Perform PC imaging, hardware provisioning, software installations, and device setup.
  • Diagnose and resolve desktop, laptop, printer, and peripheral issues.
  • Support Active Directory user account administration.
  • Utilize remote support tools to assist users.
  • Escalate complex issues to appropriate support teams.
  • Maintain excellent customer service while prioritizing multiple requests.
  • Participate in onboarding, site orientation, and support of VIP users.
Required Qualifications
  • 1-3 years of IT Service Desk/Desktop Support experience.
  • 1-3 years of Call Center or phone-based technical support experience.
  • Strong knowledge of Windows 10/11 and Windows Services.
  • Experience supporting desktops, laptops, printers, and peripherals.
  • Knowledge of TCP/IP, DNS, DHCP, and VPN.
  • Experience with Active Directory user administration.
  • Experience using remote desktop/support tools.