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Remote Sap Help Desk Support Jobs in Worcester, MA

Junior Support Engineer

Waltham, MA · On-site +1

$55K - $65K/yr

Ability to work independently as part of a team that is largely remote * Bachelor's Degree, certification in a related field or 2 years experience working in a technical support, help desk, or SAAS ...

Sr. Tax Manager (REMOTE)

Waltham, MA · On-site +1

$134K - $167K/yr

... designed to help scientists, researchers, and clinicians solve the world's greatest health ... Support cross-functional tax planning initiatives, including transaction structuring, supply chain ...

Sr. Tax Manager (REMOTE)

Waltham, MA · Remote

$134K - $167K/yr

... designed to help scientists, researchers, and clinicians solve the world's greatest health ... Support cross-functional tax planning initiatives, including transaction structuring, supply chain ...

Support Engineer

Waltham, MA · On-site +1

$55K - $64K/yr

Prior experience in a helpdesk setting supporting both in-person and remote employees across various SaaS tools. * Use-Centric Approach: A proven ability to put yourself in the shoes of the person ...

Sr. Tax Manager (REMOTE)

Waltham, MA · On-site +1

$134K - $167K/yr

Support cross-functional tax planning initiatives, including transaction structuring, supply chain ... Experience with SAP, Oracle Hyperion, Workday and/or similar systems is a plus. The base salary ...

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Remote Sap Help Desk Support information

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How much do remote sap help desk support jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote sap help desk support in Worcester, MA is $21.42, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $23.99 per hour, depending on experience, location, and employer.

What is the difference between Remote Sap Help Desk Support vs Remote SAP Basis Administrator?

AspectRemote Sap Help Desk SupportRemote SAP Basis Administrator
CertificationsITIL, SAP Help Desk certificationsSAP Basis certifications, SAP Certified Technology Associate
Work EnvironmentHelp desk, support tickets, troubleshooting end-usersSystem administration, database management, SAP system configuration
Employer & Industry UsageIT support companies, corporate IT departmentsLarge enterprises, SAP consulting firms
Search & Comparison IntentYesLess common

Remote SAP Help Desk Support primarily focuses on assisting end-users with SAP-related issues through support tickets and troubleshooting. In contrast, Remote SAP Basis Administrators handle system configuration, database management, and overall SAP system health. While both roles require SAP knowledge, Help Desk Support emphasizes user assistance, whereas Basis Administration involves technical system management.

What are the most commonly searched types of Sap Help Desk Support jobs in Worcester, MA?

The most popular types of Sap Help Desk Support jobs in Worcester, MA are:

What are popular job titles related to Remote Sap Help Desk Support jobs in Worcester, MA?

For Remote Sap Help Desk Support jobs in Worcester, MA, the most frequently searched job titles are:

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The top searched job categories for Remote Sap Help Desk Support jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Remote Sap Help Desk Support jobs?

Cities near Worcester, MA with the most Remote Sap Help Desk Support job openings:

Junior Support Engineer

Allego

Waltham, MA • On-site, Remote

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago


Job description

How you'll make a difference:

As a Junior Support Engineer, you will be the technical support line to our Customer Success Team who work directly with the customers in initial information gathering and triaging. Support Engineer will provide second tier, technical support utilizing application expertise, exploration of system data, and technology stack.  You will also work closely with Product Managers, Developers, Dev Ops and other experts to troubleshoot and identify solutions for customers utilizing built-in functionality whenever possible, identifying alternative approaches when necessary, building a reproducible case for identifying bugs, or clarifying product enhancement requests. 

You will be integral to Allego's success through:

  • Investigating support incidents escalated from the internal Customer Success Team. Support may include data gathering and documenting for clear understanding of the reported problem. 
  • Reproducing or isolating possible culprits using log analysis, data review, testing in development environments, and working directly with the external customer 
  • Identifying gaps in CS knowledge and push to close those gaps by escalation to responsible parties and creation of documentation where appropriate 
  • Be the Intersection of product expertise and customer insights to understand what the product functionality is capable of and how the functionality is put into practice 
  • Be able to advise PM, developers or CS when necessary
  • Be a customer advocate by submitting and track bug remediation and/or functional enhancement on customer behalf

Requirements

The ideal candidate will have:

  • Knowledge of relational databases and understanding of SQL 
  • Familiarity with cloud services (AWS a strong plus)
  • Ability to develop documentation based on information from software developers to support Customer Success and customers
  • Ability to work independently as part of a team that is largely remote
  • Bachelor's Degree, certification in a related field or 2 years experience working in a technical support, help desk, or SAAS operation environment 

Benefits

Allego offers a competitive, comprehensive benefits package, available to full-time employees on day one:

  • Medical, dental, and vision coverage
  • Unlimited vacation
  • Paid parental leave
  • Health Reimbursement Account (HRA)
  • Flexible Spending Account (FSA)
  • 401(k) with company matching
  • Short & long-term disability, AD&D, and life insurance
  • Allego stock options

Compensation: $55,000 - $65,000