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Entry Level Computer Support Specialist Jobs in Cape Cod, MA

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

Is responsible for achieving entry level departmental service standards and sales goals as set ... The employee frequently is required to operate a computer and other office productivity machinery ...

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

Is responsible for achieving entry level departmental service standards and sales goals as set ... The employee frequently is required to operate a computer and other office productivity machinery ...

iMotions

Technical Support Specialist

Boston, MA · On-site

This is an entry-level position. The role is in-person, located in Boston, Massachusetts ... Experience with computer systems, hardware, and peripheral devices (e.g. displays, Bluetooth)

iMotions

Technical Support Specialist

Boston, MA

This is an entry-level position. The role is in-person, located in Boston, Massachusetts ... Experience with computer systems, hardware, and peripheral devices (e.g. displays, Bluetooth)

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Entry Level Computer Support Specialist information

See Cape Cod, MA salary details

$17

$28

$45

How much do entry level computer support specialist jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for entry level computer support specialist in Cape Cod, MA is $28.56, according to ZipRecruiter salary data. Most workers in this role earn between $22.93 and $31.97 per hour, depending on experience, location, and employer.

What does an Entry Level Computer Support Specialist do?

An Entry Level Computer Support Specialist helps users troubleshoot and resolve problems with their computer hardware, software, and networks. They typically respond to requests for technical assistance, either in person, over the phone, or via email. Their duties often include installing and configuring new systems, diagnosing issues, and providing step-by-step solutions to users. This role is ideal for individuals who are detail-oriented, have strong communication skills, and enjoy problem-solving. Entry level specialists may work in a variety of industries, supporting both internal staff and external customers.

What is the difference between Entry Level Computer Support Specialist vs Help Desk Technician?

AspectEntry Level Computer Support SpecialistHelp Desk Technician
Required CertificationsCompTIA A+ often preferredCompTIA A+ typically required
Work EnvironmentIn-office or remote technical supportHelp desk or call center support
Employer & Industry UsageIT departments, tech companies, small businessesIT service providers, corporate support centers
Common Search & Comparison IntentUnderstanding entry-level IT support rolesEntry-level help desk support roles

The Entry Level Computer Support Specialist and Help Desk Technician roles both serve as foundational IT support positions. While they share similar certifications and work environments, the Specialist may handle broader technical issues, whereas the Technician often focuses on customer support and troubleshooting via help desk systems. Both roles are essential for organizations seeking to maintain efficient IT operations at an entry level.

What are some common challenges faced by entry level computer support specialists in their first year?

Entry level computer support specialists often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and clearly communicating complex information to non-technical users. Adapting to various hardware and software environments, as well as learning company-specific processes, can also be demanding. However, these challenges provide valuable learning experiences and help build strong problem-solving and customer service skills.

What Does an Entry-Level Computer Support Specialist Do?

An entry-level computer support specialist is an IT worker who installs software, maintains computer systems and related equipment, and offers technical support and troubleshooting help with the computers or network for which they are responsible. Your duties in this career include user training, and you are often on call to answer questions and solve IT problems for employees or clients. An entry-level computer support specialist generally handles their responsibilities as part of an IT department of a business, but you can also provide support as part of a third-party IT service provider.

What are the key skills and qualifications needed to thrive as an Entry Level Computer Support Specialist, and why are they important?

To thrive as an Entry Level Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or IT certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and standard operating systems like Windows and macOS is typically required. Strong problem-solving abilities, effective communication, and patience with users are valuable soft skills in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.
More about Entry Level Computer Support Specialist jobs
What are the most commonly searched types of Computer Support Specialist jobs in Cape Cod, MA? The most popular types of Computer Support Specialist jobs in Cape Cod, MA are:
What are popular job titles related to Entry Level Computer Support Specialist jobs in Cape Cod, MA? For Entry Level Computer Support Specialist jobs in Cape Cod, MA, the most frequently searched job titles are:
What job categories do people searching Entry Level Computer Support Specialist jobs in Cape Cod, MA look for? The top searched job categories for Entry Level Computer Support Specialist jobs in Cape Cod, MA are:
What cities near Cape Cod, MA are hiring for Entry Level Computer Support Specialist jobs? Cities near Cape Cod, MA with the most Entry Level Computer Support Specialist job openings:
Entry Level Computer Support Specialist jobs near you
Infographic showing various Entry Level Computer Support Specialist job openings in Cape Cod, MA as of June 2026, with employment types broken down into 82% Full Time, 15% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $59,406 per year, or $28.6 per hour.

ENTRY LEVEL SUPPORT SPECIALIST

(unknown company)

Newburyport, MA

Other

Posted 19 days ago

Job description

Firebrand Technologies (www.firebrandtech.com) is a software and technology service company for the book publishing industry. We are currently seeking an entry level Support Specialist for in our Newburyport, MA location. Use customer service, communication and problem solving skills to solve inquiries from Firebrand Technologies customers

Work as a support team member utilizing technical skills and product expertise helping to resolving customer product issues. Ability to log and respond to customer support requests via phone, e-mail, and web interface. Exhibit a commitment to customer service while building customer partnerships.

Successfully understand and triage customer issues, conducting any necessary technical research (code review, database queries, etc) or team collaboration. Communicate technical product and solution expertise to internal and external customer. Provide updates and case statuses to customers and management.

Act as product technical liaison between support and development teams. Fully document all case interactions and author Knowledge Base solutions. Expertly utilize support tools (gotomeeting, Netsuite, etc) to expedite case resolution.

Familiarity with MSSQL is preferred. Ability to communicate effectively with customers is required. Work will be performed at our office in Newburyport, MA.

We do NOT offer relocation benefits, or sponsor visas. US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.

Please, no agency responses, they will be summarily deleted. To apply for this position please send a Cover letter and Resume to jobs@firebrandtech.com.

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