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Entry Level Computer Support Specialist Jobs in Cape Cod, MA

Eastern Bank

Customer Support Specialist I

Wakefield, MA · On-site

$21/hr

Is responsible for achieving entry level departmental service standards and sales goals as set ... The employee frequently is required to operate a computer and other office productivity machinery ...

iMotions

Technical Support Specialist

Boston, MA · On-site

This is an entry-level position. The role is in-person, located in Boston, Massachusetts ... Experience with computer systems, hardware, and peripheral devices (e.g. displays, Bluetooth)

Eastern Bank

Customer Support Specialist I

Wakefield, MA · On-site

$21/hr

Is responsible for achieving entry level departmental service standards and sales goals as set ... The employee frequently is required to operate a computer and other office productivity machinery ...

iMotions

Technical Support Specialist

Boston, MA · On-site

This is an entry-level position. The role is in-person, located in Boston, Massachusetts ... Experience with computer systems, hardware, and peripheral devices (e.g. displays, Bluetooth)

Eastern Bank

Customer Support Specialist I

Wakefield, MA · On-site

$21/hr

Is responsible for achieving entry level departmental service standards and sales goals as set ... The employee frequently is required to operate a computer and other office productivity machinery ...

Eastern Bank

Customer Support Specialist I

Wakefield, MA · On-site

$21/hr

Is responsible for achieving entry level departmental service standards and sales goals as set ... The employee frequently is required to operate a computer and other office productivity machinery ...

Eastern Bank

Customer Support Specialist I

Wakefield, MA · On-site

$21/hr

Is responsible for achieving entry level departmental service standards and sales goals as set ... The employee frequently is required to operate a computer and other office productivity machinery ...

Tmhcc

Desktop Support Specialist

Wakefield, MA · Hybrid

$28.08 - $38.60/hr

Desktop Support Specialist Location: Wakefield, MA (onsite 5 days in the office) Reports To ... What You Bring * You have an associate degree in computer science or a related field or the ...

Tokio Marine HCC

Desktop Support Specialist

Wakefield, MA · On-site

$28.08 - $38.60/hr

Desktop Support Specialist Location: Wakefield, MA (onsite 5 days in the office) Reports To ... What You Bring * You have an associate degree in computer science or a related field or the ...

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All JobsComputer Support Specialist JobsEntry Level Computer Support Specialist JobsEntry Level Computer Support Specialist Jobs in Cape Cod, MA

Entry Level Computer Support Specialist information

See Cape Cod, MA salary details

$17

$28

$45

How much do entry level computer support specialist jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for entry level computer support specialist in Cape Cod, MA is $28.56, according to ZipRecruiter salary data. Most workers in this role earn between $22.93 and $31.97 per hour, depending on experience, location, and employer.

What does an Entry Level Computer Support Specialist do?

An Entry Level Computer Support Specialist helps users troubleshoot and resolve problems with their computer hardware, software, and networks. They typically respond to requests for technical assistance, either in person, over the phone, or via email. Their duties often include installing and configuring new systems, diagnosing issues, and providing step-by-step solutions to users. This role is ideal for individuals who are detail-oriented, have strong communication skills, and enjoy problem-solving. Entry level specialists may work in a variety of industries, supporting both internal staff and external customers.

What is the difference between Entry Level Computer Support Specialist vs Help Desk Technician?

AspectEntry Level Computer Support SpecialistHelp Desk Technician
Required CertificationsCompTIA A+ often preferredCompTIA A+ typically required
Work EnvironmentIn-office or remote technical supportHelp desk or call center support
Employer & Industry UsageIT departments, tech companies, small businessesIT service providers, corporate support centers
Common Search & Comparison IntentUnderstanding entry-level IT support rolesEntry-level help desk support roles

The Entry Level Computer Support Specialist and Help Desk Technician roles both serve as foundational IT support positions. While they share similar certifications and work environments, the Specialist may handle broader technical issues, whereas the Technician often focuses on customer support and troubleshooting via help desk systems. Both roles are essential for organizations seeking to maintain efficient IT operations at an entry level.

What are some common challenges faced by entry level computer support specialists in their first year?

Entry level computer support specialists often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and clearly communicating complex information to non-technical users. Adapting to various hardware and software environments, as well as learning company-specific processes, can also be demanding. However, these challenges provide valuable learning experiences and help build strong problem-solving and customer service skills.

What Does an Entry-Level Computer Support Specialist Do?

An entry-level computer support specialist is an IT worker who installs software, maintains computer systems and related equipment, and offers technical support and troubleshooting help with the computers or network for which they are responsible. Your duties in this career include user training, and you are often on call to answer questions and solve IT problems for employees or clients. An entry-level computer support specialist generally handles their responsibilities as part of an IT department of a business, but you can also provide support as part of a third-party IT service provider.

What are the key skills and qualifications needed to thrive as an Entry Level Computer Support Specialist, and why are they important?

To thrive as an Entry Level Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or IT certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and standard operating systems like Windows and macOS is typically required. Strong problem-solving abilities, effective communication, and patience with users are valuable soft skills in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.
More about Entry Level Computer Support Specialist jobs
What are the most commonly searched types of Computer Support Specialist jobs in Cape Cod, MA? The most popular types of Computer Support Specialist jobs in Cape Cod, MA are:
What are popular job titles related to Entry Level Computer Support Specialist jobs in Cape Cod, MA? For Entry Level Computer Support Specialist jobs in Cape Cod, MA, the most frequently searched job titles are:
What job categories do people searching Entry Level Computer Support Specialist jobs in Cape Cod, MA look for? The top searched job categories for Entry Level Computer Support Specialist jobs in Cape Cod, MA are:
What cities near Cape Cod, MA are hiring for Entry Level Computer Support Specialist jobs? Cities near Cape Cod, MA with the most Entry Level Computer Support Specialist job openings:
Entry Level Computer Support Specialist jobs near you
Technology Support Specialist

Technology Support Specialist

Medford Public Schools

Medford, MA

$60K - $70K/yr

Other

Posted 10 days ago

Job description

Job Summary:
The Technology/Digital Learning team manages the network and computers/peripherals within the Medford Public Schools.  Working with the Director of Technology and the Network Administrator, the Technology Support Specialist supports academic and administrative technology.  The technician provides computer support and customer service to teaching and administrative staff, and students. The MPS Technology Support Specialist provides support for hardware and software in wired and wireless environments.   

Job Responsibilities:
Support technology use in an educational setting.  Prioritize and respond to help desk requests and ongoing projects as coordinated with the Technology Department, as well as conducting maintenance and inventory records.
Assist school staff with technical support of desktop and laptop computers, chromebooks, applications and related technology.  
Support includes:



  • Install, upgrade, support and troubleshoot Windows OS, MAC OS, Microsoft Office and any other authorized desktop applications
  • Install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment
  • Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
  • Perform repairs on computers, laptops, printers and any other authorized peripheral equipment
  • Customize hardware to meet user specifications and site standards
  • Perform hardware and software upgrades as necessary
  • Image hard drives for rapid deployment locally and/or over the network
  • Analyze, troubleshoot and resolve software and hardware issues
  • Communicate with end users about progress of repairs
  • Support Windows and Mac OS management
  • Perform work in compliance within specified warranty requirements
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software, and user error
  • Use tools and methodologies to load, copy and customize operating system configurations for deployment
  • Work with Network Administrator regarding new builds and upgrades
  • Responsible for monitoring, operating, managing, troubleshooting and restoring to service, computers (Windows, Macs, Chromebooks) that have authorized access to the network 

Help Desk

  • Responsibility for queries, issues and problems assigned
  • Maintain Helpdesk records and tracking for area of responsibility
  • Work with vendor support contacts to resolve technical issues
  • Operate within, enforce, and suggest modifications and additions to computer standards and guidelines
  • Return defective equipment/parts to maintenance inventory, document customer repairs, maintain and restock assigned parts inventory to insure proper spare parts levels
  • Develop trends by monitoring and analyzing incoming calls, problems and support requests 

Hardware Purchasing and Recommendations

  • Provide hardware specifications  and recommendations 

Requirements

Experience with desktop repair
Experience with mobile devices- laptops, MacBooks, Chromebooks
Extensive knowledge of hardware and software installation and configuration
Windows OS; Chrome OS, Mac OS
Functional understanding of networking
Experience working in and around K-12 school environments strongly preferred




Work Year and Hours:

  • Competitive salary commensurate with experience, salary range $60,000-$70,000
  • Full benefits package provided per district policy
  • 260 days per year, full time 

  • FLSA Status: Exempt


 



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